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Unable to open links in web pages due to "Error on page"


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#1 bilkyb

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Posted 18 September 2010 - 06:19 AM

I am having problems on multiple web sites when I try to open a "link". When I place my mouse over the item it displays java script: MM_openBrWindow followed by the address. Once I click on the item I get a notification in the lower left of my screen that says Error on page that is next to a triangle symbol with an exclamation point in it. This is the information from the error details: Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB6.5; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET CLR 1.1.4322; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; Zune 4.0)
Timestamp: Sat, 18 Sep 2010 11:02:22 UTC


Message: No such interface supported

Line: 71
Char: 2
Code: 0
URI: http://www.johnwieseford.com/Templates/Javascript.js



I have checked the same websites on my laptop and I am able to access them. I am running Window 7 64 bit with IE8 in 32 bit. I have checked for malware, viruses, etc. with Malwarebytes, Spybot, and Avast.

I have also noticed that occasionally when I have more than one tab open in IE the area around the menu bars seems to go haywire for lack of a better term and IE has also locked up a few times in the last several days.

Please let me know what other information you need, if any, to assist with this problem. I

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#2 Broni

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Posted 18 September 2010 - 12:11 PM

Does it happen on ANY website?

Close IE.
Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons). Same thing?

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#3 bilkyb

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Posted 18 September 2010 - 03:34 PM

Thanks for the reply. It happens on various websites and there is no difference when IE is used with no add-ons. It is definitely associated with java though. When I hold the mouse over the link and check the status bar on the bottom of the screen nothing will work that starts with java.

#4 Broni

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Posted 18 September 2010 - 04:30 PM

Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.

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#5 bilkyb

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Posted 19 September 2010 - 06:02 AM

Did everything you said and still no luck. Also noticed that when I clicked on the link in your post for JavaRa that another tab opened and said connecting but never got any further. I had to copy the link and open another tab myself, then paste the link in the address bar to get there.

#6 bilkyb

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Posted 19 September 2010 - 06:38 AM

Another Update: By chance I decided to try to run IE in 64 bit and the links work. I usually run 32 bit so that I can watch videos on youtube, etc. I tried to open various websites from my favorites including the others that recently gave me the problems. I wasn't able to open every website I tried but most worked and the links that failed yesterday and this morning worked. Sorry to keep adding issues or variables.

#7 Broni

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Posted 19 September 2010 - 10:25 AM

Did you actually updated your Java and removed old Javas by running JavaRa?

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#8 bilkyb

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Posted 20 September 2010 - 06:30 AM

I tried to do the update and it said that the current version was installed. Then I downloaded the current version and installed it over the current install. When I ran the JavaRa it seemed to work but did not list any files that were removed in the log.

#9 Broni

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Posted 20 September 2010 - 10:11 AM

Close IE.
Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons). Same thing?

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#10 bilkyb

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Posted 20 September 2010 - 02:34 PM

No change when running IE with no add-ons.

#11 Broni

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Posted 20 September 2010 - 04:43 PM

Now, wait a second.
I just re-read your original post.
Are we talking here about problems with Firefox, or IE?

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#12 bilkyb

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Posted 21 September 2010 - 02:21 PM

IE

#13 Broni

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Posted 21 September 2010 - 03:26 PM

Open command prompt and run following commands, pressing Enter after each one;

regsvr32 actxprxy.dll

regsvr32 shdocvw.dll

Restart computer.

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#14 bilkyb

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Posted 22 September 2010 - 08:36 PM

Ran this regsvr32 actxprxy.dll and got the message that it loaded but failed and the failure code was 0x80070005

Ran this regsvr32 shdocvw.dll and got the message that it loaded but the entrypoint was not found

#15 Broni

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Posted 22 September 2010 - 08:49 PM

Go Start>Run ("Start Search" in Vista/7), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista/7).
Have Windows CD/DVD handy (with Vista/7, most likely, you won't need it).
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista/7 case).

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