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Ok, I lost myself


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2 replies to this topic

#1 shakezulamicrula

shakezulamicrula

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Posted 17 September 2010 - 11:00 PM

So, I have a fairly new machine (4 months old) that I have started to have very subtle problems with. Randomly some web pages act wonky and I have been getting some crashes. I appreciate any help you can give. I have CA Security (came with free subscription) and it came up empty on a scan. I then downloaded malewarebytes. It gave me the following error:

An error has occurred. Please report this error to our support team.
MBAM_ERROR_UPDATING (122, 0, MultiByteToWideChar)
The data area passed to a system call is too small.

When I run a scan, it comes up empty as well. But whenver I try to update I keep getting the same message. Also, I just tried to open it again and got this:
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Then I tried Avira and ran the scan and didn't get anything.

Then I tried HJT and got:
For some reason your system denied write access to the Hosts file. If any hijacked domains are in the file, HijackThis may NOT be able to fix this. If that happens, you need to edit the file yourself. To do this, click Start, Run and type:
notepad C:WINDOWSSystem32driversetchosts
and press Enter. Find the line(s) Hijackthis reports and delete them. Save the file as 'hosts.' (with quotes), and reboot. For Vista: simply exit Hijackthis, right click on the Hijackthis icon, choose 'Run as administrator.'

Here is the HJT file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:10:41 PM, on 9/17/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:Program Files (x86)IntelIntel Matrix Storage ManagerIAAnotif.exe
C:WindowsPLFSetI.exe
C:Program Files (x86)GoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe
C:Program Files (x86)NewTech InfosystemsAcer Backup ManagerBackupManagerTray.exe
C:Program Files (x86)EgisTec Egis Software UpdateEgisUpdate.exe
C:Program Files (x86)Launch ManagerLManager.exe
C:Program Files (x86)ComcastDesktop Doctorbinsprtcmd.exe
C:Program Files (x86)iTunesiTunesHelper.exe
C:Program Files (x86)Common FilesJavaJava Updatejusched.exe
C:Program Files (x86)Mozilla Firefoxfirefox.exe
C:Program Files (x86)Mozilla Firefoxplugin-container.exe
C:Program Files (x86)Internet Exploreriexplore.exe
C:Program Files (x86)Internet Exploreriexplore.exe
C:Program Files (x86)GoogleGoogle ToolbarGoogleToolbarUser_32.exe
C:Program FilesCACA Internet Security SuiteCA Website Inspector1.2.1.24.01150413x86ToolbarCAGlobal.exe
C:WindowsSysWow64MacromedFlashFlashUtil10c.exe
C:Program FilesCACA Internet Security SuiteCA Website Inspector1.2.1.24.01150413x86LightCAGlobalLight.exe
C:Program Files (x86)Trend MicroHijackThisHijackThis.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a...f8z155t58j1d515
R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&a...f8z155t58j1d515
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a...f8z155t58j1d515
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&a...f8z155t58j1d515
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,SearchAssistant =
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,CustomizeSearch =
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Local Page = C:WindowsSysWOW64blank.htm
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyOverride = *.local
R0 - HKCUSoftwareMicrosoftInternet ExplorerToolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:Program Files (x86)Common FilesAdobeAcrobatActiveXAcroIEHelperShim.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:Program Files (x86)GoogleGoogle ToolbarGoogleToolbar_32.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:Program Files (x86)SkypeToolbarsInternet Explorerskypeieplugin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:Program Files (x86)GoogleGoogleToolbarNotifier5.6.5612.1312swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:Program Files (x86)Javajre6binjp2ssv.dll
O2 - BHO: CA Toolbar Helper - {FBF2401B-7447-4727-BE5D-C19B2075CA84} - C:Program FilesCACA Internet Security SuiteCA Website Inspector1.2.1.24.01150413x86ToolbarCallingIDIE.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:Program Files (x86)GoogleGoogle ToolbarGoogleToolbar_32.dll
O3 - Toolbar: CA Toolbar - {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - C:Program FilesCACA Internet Security SuiteCA Website Inspector1.2.1.24.01150413x86ToolbarCallingIDIE.dll
O4 - HKLM..Run: [BackupManagerTray] "C:Program Files (x86)NewTech InfosystemsAcer Backup ManagerBackupManagerTray.exe" -h -k
O4 - HKLM..Run: [NortonOnlineBackupReminder] "C:Program Files (x86)SymantecNorton Online BackupActivationNobuActivation.exe" UNATTENDED
O4 - HKLM..Run: [EgisTecLiveUpdate] "C:Program Files (x86)EgisTec Egis Software UpdateEgisUpdate.exe"
O4 - HKLM..Run: [LManager] C:Program Files (x86)Launch ManagerLManager.exe
O4 - HKLM..Run: [ddoctorv2] "C:Program Files (x86)ComcastDesktop Doctorbinsprtcmd.exe" /P ddoctorv2
O4 - HKLM..Run: [iTunesHelper] "C:Program Files (x86)iTunesiTunesHelper.exe"
O4 - HKLM..Run: [QuickTime Task] "C:Program Files (x86)QuickTimeQTTask.exe" -atboottime
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program Files (x86)Common FilesJavaJava Updatejusched.exe"
O4 - HKLM..Run: [avgnt] "C:Program Files (x86)AviraAntiVir Desktopavgnt.exe" /min
O4 - HKCU..Run: [Desktop Software] "C:Program Files (x86)Common FilesSupportSoftbinbcont.exe" /ini "C:Program Files (x86)ComcastUIDesktop Softwareuinstaller.ini" /fromrun /starthidden
O4 - HKCU..Run: [swg] "C:Program Files (x86)GoogleGoogleToolbarNotifierGoogleToolbarNotifier.exe"
O4 - HKUSS-1-5-19..Run: [Sidebar] %ProgramFiles%Windows SidebarSidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUSS-1-5-19..RunOnce: [mctadmin] C:WindowsSystem32mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUSS-1-5-20..Run: [Sidebar] %ProgramFiles%Windows SidebarSidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUSS-1-5-20..RunOnce: [mctadmin] C:WindowsSystem32mctadmin.exe (User 'NETWORK SERVICE')
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~2MICROS~2Office12EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:Program Files (x86)GoogleGoogle ToolbarComponentGoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~2MICROS~2Office12ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~2MICROS~2Office12ONBttnIE.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:Program Files (x86)PokerStarsPokerStarsUpdate.exe
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:Program Files (x86)SkypeToolbarsInternet Explorerskypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:Program Files (x86)SkypeToolbarsInternet Explorerskypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~2MICROS~2Office12REFIEBAR.DLL
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:Program FilesWIDCOMMBluetooth Softwarebtsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:Program FilesWIDCOMMBluetooth Softwarebtsendto_ie.htm
O13 - Gopher Prefix:
O16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} (WRC Class) - http://trial.trymicrosoftoffice.com/trialo...osoft/wrc32.ocx
O18 - Protocol: callingid - {086D03BA-57AC-4C8E-A33D-0BAABF742411} - C:Program FilesCACA Internet Security SuiteCA Website Inspector1.2.1.24.01150413x86ToolbarCallingIDToolbar.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:Program Files (x86)SkypeToolbarsInternet Explorerskypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:PROGRA~2COMMON~1SkypeSKYPE4~1.DLL
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:Program FilesLSI SoftModemagr64svc.exe
O23 - Service: @%SystemRoot%system32Alg.exe,-112 (ALG) - Unknown owner - C:WindowsSystem32alg.exe (file missing)
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:Program Files (x86)AviraAntiVir Desktopsched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:Program Files (x86)AviraAntiVir Desktopavguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:Program Files (x86)Common FilesAppleMobile Device SupportAppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:Program Files (x86)BonjourmDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:Program FilesWIDCOMMBluetooth Softwarebtwdins.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:Program FilesCACA Internet Security Suiteccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:Program FilesCACA Internet Security SuiteCA Anti-Virus Plusisafe.exe
O23 - Service: CA Common Scheduler Service (ccSchedulerSVC) - Computer Associates International, Inc. - C:Program FilesCACA Internet Security Suiteccschedulersvc.exe
O23 - Service: @%SystemRoot%system32efssvc.dll,-100 (EFS) - Unknown owner - C:WindowsSystem32lsass.exe (file missing)
O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:Program FilesAcerAcer ePower ManagementePowerSvc.exe
O23 - Service: @%systemroot%system32fxsresm.dll,-118 (Fax) - Unknown owner - C:Windowssystem32fxssvc.exe (file missing)
O23 - Service: GRegService (Greg_Service) - Acer Incorporated - C:Program Files (x86)AcerRegistrationGregHSRW.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:Program Files (x86)GoogleUpdateGoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:Program Files (x86)GoogleCommonGoogle UpdaterGoogleUpdaterService.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:Program Files (x86)IntelIntel Matrix Storage ManagerIAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodbiniPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:Program Files (x86)IntelIntel® Management Engine ComponentsLMSLMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:WindowsSystem32msdtc.exe (file missing)
O23 - Service: MyWinLocker Service (MWLService) - Egis Technology Inc. - C:Program Files (x86)EgisTecMyWinLocker 3x86MWLService.exe
O23 - Service: @%SystemRoot%System32netlogon.dll,-102 (Netlogon) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: NTI IScheduleSvc - NewTech Infosystems, Inc. - C:Program Files (x86)NewTech InfosystemsAcer Backup ManagerIScheduleSvc.exe
O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:Program Files (x86)NewTech InfosystemsNTI Backup Now 5BackupSvc.exe
O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - NewTech Infosystems, Inc. - C:Program Files (x86)NewTech InfosystemsNTI Backup Now 5SchedulerSvc.exe
O23 - Service: @%systemroot%system32psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: @%systemroot%system32Locator.exe,-2 (RpcLocator) - Unknown owner - C:Windowssystem32locator.exe (file missing)
O23 - Service: @%SystemRoot%system32samsrv.dll,-1 (SamSs) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: @%SystemRoot%system32snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:WindowsSystem32snmptrap.exe (file missing)
O23 - Service: @%systemroot%system32spoolsv.exe,-1 (Spooler) - Unknown owner - C:WindowsSystem32spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%system32sppsvc.exe,-101 (sppsvc) - Unknown owner - C:Windowssystem32sppsvc.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:Program Files (x86)ComcastDesktop Doctorbinsprtsvc.exe
O23 - Service: @%SystemRoot%system32ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:Windowssystem32UI0Detect.exe (file missing)
O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:Program FilesCASharedComponentsHIPSEngineUmxAgent.exe
O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:Program Files (x86)CASharedComponentsHIPSEngineUmxCfg.exe
O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:Program FilesCASharedComponentsHIPSEngineUmxFwHlp.exe
O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:Program Files (x86)CASharedComponentsHIPSEngineUmxPol.exe
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:Program Files (x86)IntelIntel® Management Engine ComponentsUNSUNS.exe
O23 - Service: Updater Service - Acer - C:Program FilesAcerAcer UpdaterUpdaterService.exe
O23 - Service: @%SystemRoot%system32vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:Windowssystem32lsass.exe (file missing)
O23 - Service: @%SystemRoot%system32vds.exe,-100 (vds) - Unknown owner - C:WindowsSystem32vds.exe (file missing)
O23 - Service: @%systemroot%system32vssvc.exe,-102 (VSS) - Unknown owner - C:Windowssystem32vssvc.exe (file missing)
O23 - Service: @%SystemRoot%system32WatWatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:Windowssystem32WatWatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%system32wbengine.exe,-104 (wbengine) - Unknown owner - C:Windowssystem32wbengine.exe (file missing)
O23 - Service: WinSock Extention Manager (WinExtManager) - Unknown owner - C:WindowsSysWOW64mdmcls32.exe
O23 - Service: WinSock Svchost Manager (WinSvchostManager) - Unknown owner - C:WindowsSysWOW64svcprs32.exe
O23 - Service: WinSvchostManagerSrv - Unknown owner - C:WindowsSysWOW64cfgmig32.exe
O23 - Service: @%Systemroot%system32wbemwmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:Windowssystem32wbemWmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%Windows Media Playerwmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:Program Files (x86)Windows Media Playerwmpnetwk.exe (file missing)

--
End of file - 14510 bytes

Also, I was watching Hulu last night and got the BSOD. Thanks for any help

Edited by Budapest, 19 September 2010 - 10:52 PM.
Posts merged and moved from AII ~BP


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#2 Blind Faith

Blind Faith

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Posted 26 September 2010 - 07:10 AM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 thcbytes

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Posted 01 October 2010 - 12:53 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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