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No Start Bar, Desktop Icons, or Explorer after virus removal with AVG


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60 replies to this topic

#1 tjpitts10

tjpitts10

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Posted 17 September 2010 - 05:42 PM

Hello, I hope someone can help me as I've been trying to fix this computer for over a week now. After an alert from AVG saying the computer was infected I ran the virus check with AVG and removed infected files. After removing the infected files found by AVG upon reboot there was a BSOD with the error message: STOP:C000021a {fatal system error} The Windows login process system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x00000000) The system has been shut down.

The computer would not boot to Safe Mode or any other choice (last known good configuration, etc) After that message and researching the problem on another computer I copied the csrss and winlogon files to a floppy and added them to the infected computer. This allowed me to boot to the desktop but there is no start bar or icons - just the background picture. The only way to access anything is through the task manager.

I have scanned the computer using Malwarebytes, AVG 9.0, Spybot, ccCleaner and no infection is found. I did scan with Kapersky online scanner before I realized it would not remove anything found on your computer. The following 4 infections were found but I don't know how or if I should remove them...
____________________________________________________________________
File Name:

C:\Documents and Settings\owner\Local Settings\Temporary Internet Files\Content.IE5\2QC3XFLI\stpf555a[2].txt

Threat:

infected: Packed.Win32.Krap.hm

File Name:

C:\I386\NLDRV\026\NVUGART.EX_

Threat:

Infected: Trojan-Downloader.Win32.Murlo.gvy

File Name:
C:\Program Files\Mozilla Firefox\searchplugins\google_search.xml

Threat:

Infected: Trojan.Win32.Clicker.hd

File Name:

C:\WINDOWS\NLDRV\026\nvugart.exe

Threat:

Infected: Trojan-Downloader.Win32.Murlo.gvy
_______________________________________________________________________

I tried repair through a windows disk according to Fred Langas instructions on the InformationWeek website. The XP disk used was not the same version as the infected computer as it was the only one available. Doing that got me to the command prompt so I could add the missing files as stated above. That got me to the no start bar, no icons on desktop situation I'm in now.

The only way to access the internet is through Firefox which was already on this computer. When I try to open IE from the task manager I get this error message - Windows cannot find explorer.exe make sure you typed the path correctly, etc.

Last night I ran HijackThis. I have the report but not sure if I should post here as of yet and I'm not sure how to do that other than copy/paste.



DDS (Ver_10-03-17.01) - NTFSx86
Run by owner at 13:44:49.53 on Fri 09/17/2010
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.485 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\HijackThis\HijackThis.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyServer = http=127.0.0.1:6522
uInternet Settings,ProxyOverride = <local>
mWinlogon: SfcDisable=-99 (0xffffff9d)
BHO: Gamers Unite! Snag Bar BHO: {26a7ca19-7d58-411d-b2da-f1b0324cbffc} - c:\program files\gamers unite! snag bar\Toolbar.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Gamers Unite! Snag Bar: {25515a79-c1c7-4b97-97f8-31a711694487} - c:\program files\gamers unite! snag bar\Toolbar.dll
TB: RadioBar Toolbar: {5b291e6c-9a74-4034-971b-a4b007a0b315} -
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [SpybotDeletingB7861] command.com /c del "c:\windows\WINLOGON.EXE_old"
uRunOnce: [SpybotDeletingD4089] cmd.exe /c del "c:\windows\WINLOGON.EXE_old"
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [kunucfyp] c:\documents and settings\networkservice\local settings\application data\xlqyxojki\trrjowkuqiw.exe
mRunOnce: [NoIE4StubProcessing] c:\windows\system32\reg.exe delete "hklm\software\microsoft\active setup\Installed Components" /v "NoIE4StubProcessing" /f
mRunOnce: [*Restore] c:\windows\system32\restore\rstrui.exe -i
mRunOnce: [Uninstall Adobe Download Manager] "c:\windows\system32\rundll32.exe" "c:\program files\nos\bin\getPlus_Helper_3004.dll",Uninstall /IE2883E8F-472F-4fb0-9522-AC9BF37916A7 /Get1noarp
mRunOnce: [IERESETATTRIB] %SystemRoot%\system32\cmd.exe /d /q /c %SystemRoot%\system32\ieudinit.exe -ResetFileAttributes
dRunOnce: [_nltide_2] regsvr32 /s /n /i:U shell32
dRunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony\sony picture utility\pmbcore\SPUVolumeWatcher.exe
uPolicies-explorer: NoSMConfigurePrograms = 1 (0x1)
dPolicies-explorer: ForceClassicControlPanel = 1 (0x1)
dPolicies-explorer: NoSMHelp = 1 (0x1)
dPolicies-explorer: NoSMConfigurePrograms = 1 (0x1)
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
Trusted Zone: worldofwarcraft.com\www
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxdev.dll
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\oqedxphf.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig
FF - prefs.js: keyword.URL - hxxp://search.search-go.net/?sid=10101055100&s=
FF - component: c:\documents and settings\owner\application data\mozilla\firefox\profiles\oqedxphf.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\components\qscanff.dll
FF - plugin: c:\documents and settings\owner\application data\mozilla\firefox\profiles\oqedxphf.default\extensions\{e001c731-5e37-4538-a5cb-8168736a2360}\plugins\npqscan.dll
FF - plugin: c:\documents and settings\owner\application data\mozilla\firefox\profiles\oqedxphf.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nprpjplug.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npFoxitReaderPlugin.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: browser.search.selectedEngine - Google
FF - user.js: browser.search.order.1 - Google
FF - user.js: keyword.URL - hxxp://search.search-go.net/?sid=10101055100&s=c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2010-4-8 216400]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2010-4-8 29584]
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2010-4-8 243024]
R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2010-7-15 921952]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-7-15 308136]
S3 Active@ Disk Monitor;Active@ Disk Monitor;c:\program files\lsoft technologies inc\active@ hard disk monitor\DiskMonitorService.exe [2009-11-19 1127944]
S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2008-4-14 14336]

=============== Created Last 30 ================

2010-09-17 20:44:16 525824 ----a-w- C:\dds.scr
2010-09-17 20:43:19 0 ----a-w- c:\documents and settings\owner\defogger_reenable
2010-09-17 20:42:10 50477 ----a-w- C:\Defogger.exe
2010-09-17 04:56:56 251392 ----a-w- C:\hijackthis_sfx.exe
2010-09-17 04:03:19 0 d-----w- c:\docume~1\owner\applic~1\QuickScan
2010-09-16 22:12:06 0 d-----w- c:\program files\ESET
2010-09-13 02:23:31 638816 ----a-w- c:\windows\iexplore.exe
2010-09-12 04:26:50 16883056 ----a-w- C:\IE8-WindowsXP-x86-ENU.exe
2010-09-10 06:23:33 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-09-09 11:38:22 6144 ----a-w- c:\windows\CSRSS.EXE
2010-09-09 11:37:02 507904 ----a-w- c:\windows\WINLOGON.EXE
2010-08-30 15:13:09 0 d--h--w- C:\$AVG
2010-08-30 06:08:17 5 ----a-w- C:\zrpt.xml
2010-08-30 06:08:17 0 d-----w- c:\docume~1\alluse~1\applic~1\Update
2010-08-30 06:07:25 0 d-----w- c:\docume~1\owner\applic~1\02A48430D8FB7BCBFE1CA80302F49207

==================== Find3M ====================

2010-07-27 06:28:54 8463360 ------w- c:\windows\system32\dllcache\shell32.dll
2010-07-26 23:09:56 54915 ----a-w- c:\windows\War3Unin.dat
2010-07-26 23:09:11 2829 ----a-w- c:\windows\War3Unin.pif
2010-07-26 23:09:11 139264 ----a-w- c:\windows\War3Unin.exe
2010-07-15 16:33:07 12536 ----a-w- c:\windows\system32\avgrsstx.dll
2010-07-06 02:40:38 107888 ----a-w- c:\windows\system32\CmdLineExt.dll
2010-06-30 12:23:55 149504 ----a-w- c:\windows\system32\schannel.dll
2010-06-30 12:23:55 149504 ----a-w- c:\windows\system32\dllcache\schannel.dll
2010-06-25 00:51:58 11077120 ----a-w- c:\windows\system32\dllcache\ieframe.dll
2010-06-24 12:22:03 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-24 12:22:03 916480 ----a-w- c:\windows\system32\dllcache\wininet.dll
2010-06-24 12:22:03 12800 ----a-w- c:\windows\system32\dllcache\xpshims.dll
2010-06-24 12:22:02 1210368 ----a-w- c:\windows\system32\dllcache\urlmon.dll
2010-06-24 12:22:01 611840 ----a-w- c:\windows\system32\dllcache\mstime.dll
2010-06-24 12:22:01 5951488 ----a-w- c:\windows\system32\dllcache\mshtml.dll
2010-06-24 12:22:01 206848 ----a-w- c:\windows\system32\dllcache\occache.dll
2010-06-24 12:21:59 599040 ------w- c:\windows\system32\dllcache\msfeeds.dll
2010-06-24 12:21:59 55296 ------w- c:\windows\system32\dllcache\msfeedsbs.dll
2010-06-24 12:21:59 25600 ----a-w- c:\windows\system32\dllcache\jsproxy.dll
2010-06-24 12:21:58 247808 ----a-w- c:\windows\system32\dllcache\ieproxy.dll
2010-06-24 12:21:58 1986560 ----a-w- c:\windows\system32\dllcache\iertutil.dll
2010-06-24 12:21:58 184320 ----a-w- c:\windows\system32\dllcache\iepeers.dll
2010-06-24 12:21:56 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll
2010-06-24 12:21:55 387584 ----a-w- c:\windows\system32\dllcache\iedkcs32.dll
2010-06-24 02:14:38 1861120 ----a-w- c:\windows\system32\win32k.sys
2010-06-24 02:14:38 1861120 ----a-w- c:\windows\system32\dllcache\win32k.sys
2010-06-23 12:08:09 173056 ----a-w- c:\windows\system32\dllcache\ie4uinit.exe
2010-06-21 14:18:51 354304 ------w- c:\windows\system32\dllcache\srv.sys
2010-04-08 20:36:39 245760 --sha-w- c:\windows\system32\config\systemprofile\ietldcache\index.dat
2010-04-08 21:32:12 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012010040820100409\index.dat

============= FINISH: 13:46:28.70 ===============

Sorry, I forgot to mention that I attempted to download IE from Microsoft website but they wouldn't run.

Thanks again for the help.

Attached Files


Edited by Pandy, 17 September 2010 - 11:27 PM.


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#2 Blind Faith

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Posted 26 September 2010 - 07:04 AM

Hello and welcome to Bleeping Computer! welcome.gif

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log





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#3 thcbytes

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Posted 01 October 2010 - 12:52 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#4 boopme

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Posted 01 October 2010 - 01:29 PM

Re opened at OP's request via PM.
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#5 thcbytes

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Posted 01 October 2010 - 02:06 PM

Please update me in regards to the current condition of your computer.
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#6 thcbytes

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Posted 03 October 2010 - 08:55 PM

Do you still desire assistance?
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#7 tjpitts10

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Posted 03 October 2010 - 10:15 PM

I apologize for not responding. Just started a new job, etc.

The only thing that has changed on the computer was the addition of magicjack everything else is the same. Please let me know what other information you need.

Thank You

#8 thcbytes

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Posted 04 October 2010 - 07:12 AM

Hi and welcome to the Virus/Trojan/Spyware/Malware Removal forum,

I am thcbytes and I am here to help you!

I ask that you refrain from running tools other than those I suggest to you while I am cleaning up your computer. The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Please perform all steps in the order received and do not proceed if you need clarification.

Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems please stop and tell me about it. When your computer is clean I will alert you of such. I will also provide you with detailed suggestions for prevention.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if your topic is not replied I we assume it has been abandoned and I will close it.

I would also like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please be courteous and appreciative for the assistance provided!

Again I would like to remind you to make no further changes to your computer unless I direct you to do so. Your computer fix will be based on the current condition of your computer! Any changes might delay my ability to help you.

==========


  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Use the Task Manager to launch OTL.exe

    Change the following settings
    • Change Drivers to All
    • Change Standard Registry to All

  4. Copy and Paste the following code into the textbox. Do not include the word "Code"


    CODE
    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %ALLUSERSPROFILE%\Application Data\*.
    %ALLUSERSPROFILE%\Application Data\*.exe /s
    %APPDATA%\*.
    %APPDATA%\*.exe /s
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    wininit.exe
    winlogon.exe
    userinit.exe
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    /md5stop
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\drivers\*.sys /90
    CREATERESTOREPOINT

  5. Push
  6. A report will open. Copy and Paste that report in your next reply.
  7. Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

==========

Scan With RKUnHooker
  • Please Download Rootkit Unhooker Save it to your desktop.
  • Launch RKUnhookerLE.exe using the task manager again.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


==========

Please download MBRCheck to your desktop
  • Launch MBRCheck.exe from the task manager
  • It will show a Black screen with some data on it
  • A log named MBRcheck will be on your desktop
  • Copy and paste that log in your next reply

==========

With your next post please provide:

* OTL.txt
* Extra.txt
* RKU log
* MbrCheck log

Kind regards,
thcbytes
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#9 thcbytes

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Posted 09 October 2010 - 03:10 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#10 thcbytes

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Posted 09 October 2010 - 05:48 PM

Last chance. Please reply promptly or I will close this thread permanently.
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#11 tjpitts10

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Posted 09 October 2010 - 06:10 PM

The site is not letting me reply. Error message says the system was reset. Am I trying to post too much info at once?

Edited by tjpitts10, 09 October 2010 - 06:12 PM.


#12 tjpitts10

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Posted 09 October 2010 - 08:01 PM

When I try to post the logs I get this error message. Am I doing something wrong or is the file too big?

Attached Files



#13 thcbytes

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Posted 10 October 2010 - 09:08 AM

Try this...

Please upload your file to http://www.mediafire.com/ or http://www.2shared.com/.
Post the link to your upload here.

Regards,
thcbytes
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#14 tjpitts10

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Posted 10 October 2010 - 02:42 PM

Thanks for your suggestion. I was finally able to copy to a floppy and upload from another computer.

Attached Files

  • Attached File  Logs.txt   128.71KB   10 downloads


#15 thcbytes

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Posted 10 October 2010 - 07:15 PM

Well done. thumbup2.gif

We need to get you a new copy of explorer.exe

Do you have a USB drive available?

If yes then please do this..

<If not then no worries we have many more options available.>

Download http://unetbootin.sourceforge.net/unetboot...dows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK
  • Select the DiskImage option then click the browse button located on the right side of the textbox field.
  • Browse to and select the xpud-0.9.2.iso file you downloaded
  • Verify the correct drive letter is selected for your USB device then click OK
  • It will install a little bootable OS on your USB device
  • Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Next download http://noahdfear.net/downloads/driver.sh to your USB
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review

Next...
  • Click on File
  • Expand mnt
  • Expand your USB (sdb1)
  • Confirm that you see driver.sh.
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh -f
  • Press Enter
  • You will be prompted to input a filename.
  • Type the following:
    explorer.*
  • Press Enter
  • If succesful, the script will search this file.
  • After it has finished a report will be located in the USB drive as filefind.txt

Please note - all text entries are case sensitive

Copy and paste the filefind.txt for my review

Regards,
thcbytes
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/




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