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Multi-Infections Need help.

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#1 Troyrich


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Posted 17 September 2010 - 03:53 PM

The Other day i downloaded Flash 10.1 and almost instantly my Pc was bombarded by these 3 viruses:

Security Suite

Antimalware Doctor

Security Tools

I've seen Security Suite before on a family members laptop and was easily able to get rid of it with both rkill and Malwarebytes. I tried to do that to get rid of these three and the first time i tried rkill ran fine and killed enough processes to let me run malwarebytes While that searched for the problems I went downstairs and whnen i came up to check my user had been logged off and the scan had stopped when i logged back in all three viruses were still running.

Now whenever i try rkill it just refuses to catch, i've left the warnnig boxes and tried using all differant names and extentions of it i can find and it refuses to catch. Earlier i loaded up in Safe mode with Networking and none of the infections booted up so i managed to run Malwarebytes and it run throguh a near 2 hour long scan without any problems let me look through the infected files and told me to reboot the PC to complete the deletion.

After a restart i logged on to my user to find all three are still up and running with a vengence so running malwarebytes in safe mode apparently did nothing, it found them but not delete. Is there anything else i can do to get rid of these damn things without a full system restore?


Shortly after writing this and trying rkill a few more times windows seemed to flip, giving me a blue screen Error message requireing another system restart. Not sure if its of any use information wise but since im asking for help i figure its best to give all the info i have just in case.

Edited by Troyrich, 17 September 2010 - 04:02 PM.

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#2 boopme


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Posted 17 September 2010 - 04:15 PM

Hello and welcome.
See if this approach works better.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.

If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
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#3 Troyrich

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Posted 18 September 2010 - 01:26 PM

Thanks for the help i've run through the steps several times now and this is the latest log:

SUPERAntiSpyware Scan Log

Generated 09/18/2010 at 07:07 PM

Application Version : 4.43.1000

Core Rules Database Version : 5506
Trace Rules Database Version: 3318

Scan type : Complete Scan
Total Scan Time : 00:15:44

Memory items scanned : 705
Memory threats detected : 1
Registry items scanned : 10599
Registry threats detected : 0
File items scanned : 4588
File threats detected : 4


Adware.Tracking Cookie

C:\Users\Troy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Security Tool.lnk
C:\Users\Troy\Start Menu\Programs\Security Tool.lnk

I think it's gotten rid of both Security suite and Antimalware Doctor but the Security tools it has found in every single scan i've run but every time i restart it is still there.

#4 boopme


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Posted 18 September 2010 - 02:58 PM

Hi this is a stubborn ugly, We still need to scan.

Please follow our Removal Guide here Remove Security Tool.
You will move to the Automated Removal Instructions. Steps 20 and 21 are important here.

Then u[ date and rerun MBAM.
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