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No Start Bar, Desktop Icons, or Explorer after virus removal with AVG

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2 replies to this topic

#1 tjpitts10


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Posted 17 September 2010 - 02:35 PM

Hello, I hope someone can help me as I've been trying to fix this computer for over a week now. After an alert from AVG saying the computer was infected I ran the virus check with AVG and removed infected files. After removing the infected files found by AVG upon reboot there was a BSOD with the error message: STOP:C000021a {fatal system error} The Windows login process system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x00000000) The system has been shut down.

The computer would not boot to Safe Mode or any other choice (last known good configuration, etc) After that message and researching the problem on another computer I copied the csrss and winlogon files to a floppy and added them to the infected computer. This allowed me to boot to the desktop but there is no start bar or icons - just the background picture. The only way to access anything is through the task manager.

I have scanned the computer using Malwarebytes, AVG 9.0, Spybot, ccCleaner and no infection is found. I did scan with Kapersky online scanner before I realized it would not remove anything found on your computer. The following 4 infections were found but I don't know how or if I should remove them...
File Name:

C:\Documents and Settings\owner\Local Settings\Temporary Internet Files\Content.IE5\2QC3XFLI\stpf555a[2].txt


infected: Packed.Win32.Krap.hm

File Name:



Infected: Trojan-Downloader.Win32.Murlo.gvy

File Name:
C:\Program Files\Mozilla Firefox\searchplugins\google_search.xml


Infected: Trojan.Win32.Clicker.hd

File Name:



Infected: Trojan-Downloader.Win32.Murlo.gvy

I tried repair through a windows disk according to Fred Langas instructions on the InformationWeek website. The XP disk used was not the same version as the infected computer as it was the only one available. Doing that got me to the command prompt so I could add the missing files as stated above. That got me to the no start bar, no icons on desktop situation I'm in now.

The only way to access the internet is through Firefox which was already on this computer. When I try to open IE from the task manager I get this error message - Windows cannot find explorer.exe make sure you typed the path correctly, etc.

Last night I ran HijackThis. I have the report but not sure if I should post here as of yet and I'm not sure how to do that other than copy/paste.

Sorry this is a long post, but I wanted to include all the information anyone might need to help. I would really appreciate any help given as I am not all that computer literate and am one step from taking it to the shop.

Thank You in advance to anyone who wants to tackle this one. :thumbsup:

Edited by hamluis, 17 September 2010 - 02:40 PM.
Moved from XP forum to Am I Infected ~ Hamluis.

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#2 boopme


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Posted 17 September 2010 - 03:10 PM

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#3 Pandy



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Posted 17 September 2010 - 06:15 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic348000.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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