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New laptop bloatware removal


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#1 Stravz

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Posted 17 September 2010 - 10:21 AM

Hi all,

I recently ran into a problem with having to restart my flash cards on my laptop every time I start up Windows 7. My FN key stopped working 2 days ago, and this is the only way that I know of to get it to work again. I have a feeling that this might be caused by a spyware/adaware/trojan issue. I will scan my system using Norton EndPoint protection, and will post a HijackThis Logfile if requested, but until then, do any of you know what I can do to restore my FN key permanently?

I would also like to remove the bloatware that came with my laptop at the time of purchase. I am not running an OEM version, rather it is the one that came pre-loaded on my machine. Windows 7, 32-bit edition.

Any help would be greatly appreciated!
Thanks

Edited by Pandy, 17 September 2010 - 12:22 PM.
Moved from Malware removal logs as no logs are included and prep guide not followed ~Pandy


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#2 Pandy

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Posted 17 September 2010 - 12:22 PM

Hello,

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

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#3 Pandy

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Posted 17 September 2010 - 10:22 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic348028.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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