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Trend Micro House Call forces PC into perpetual cycle of rebooting


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3 replies to this topic

#1 jonny_79144

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Posted 17 September 2010 - 10:14 AM

My computer is a Windows XP Home Edition, Dell.

Yesterday, a mini anti-virus type program randomly appeared to tell me that I had an "unknown trojan". The program was called Microsoft Windows Security Essentials. I could not close this program and it appeared to be a legitimate Microsoft product. In fact it still does.... Nevertheless it failed to deal with the trojan and went on to recommend 4 or 5 out of 30 or so anti-virus companies that could help.

I ignored this advice and rebooted into safe mode and allowed Malware Bytes Anti-Malware to have a go. It revealed 84 problems. Shocking! I've never had more than a couple before. Anywho, trusty MB failed to deal with some of the problems and so I downloaded a trial of Kaspersky anti-virus.

The infection prevented this from installing. It also prevented a special other Kaspersky anti-virus tool from installing. An error message recommended that I install the tool manually. I did so and this had some success with the trojans. However, the scanner repeatedly failed to deal with the following:

C:\WINDOWS\explorer.exe > trojan.win32.patched.kl
C:\explored.exe/UPX > trojan.win32.jorik.lolbot.eh
C:\WINDOWS\system32\winlogon.exe > trojan.win32.patched.kl

A final 'quick scan' with Malware Bytes also revealed the following:

rootkit.agent.h > file > 75647611.sys
hijack.folderoptions > reg value > policies\explorernofolderoptions

I (regret that I) gave it one last shot with Trend Micro House Call. It found 3 viruses, asked to delete 2 on reboot and informed me that it had failed to deal with the other 1. Upon reboot, I have found my computer in a perpetual cycle of failure to start up. It goes like this;

1) First is the Dell screen with the F2 and F12 options
2) Second comes the XP loading screen
3) Finally, the screen goes blank/black. After a few seconds I hear a click and the computer restarts
4) P.S. 'safe mode' also goes into this perpetual reboot cycle

Thanks for your time. Let me know what I have neglected to tell you, so that I can help you help me.

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#2 boopme

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Posted 17 September 2010 - 03:11 PM

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#3 jonny_79144

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Posted 19 September 2010 - 12:18 PM

I can't do any of steps 6-9 because my computer will not boot. I did write this in the original post.

I have reposted in the correct forum. Here: http://www.bleepingcomputer.com/forums/topic348337.html

#4 Pandy

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Posted 19 September 2010 - 02:16 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic348337.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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