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Black Screen, have to hit Reset button on Chasis.


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2 replies to this topic

#1 Togra_blah

Togra_blah

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Posted 17 September 2010 - 01:41 AM

Hi, please bear with me, i've never tried something like this to troubleshoot b4.

Basically, at seemingly random times, my screen goes black and i have to hit the Reset button on my Chasis to get back to normal functionality.

The trick is, i never get an Event in the Event Viewer to indicate the cause of the issue - i'm inclined to believe it's either a Norton problem, or some form of Malware.

I followed the listed instructions as well as i could, however, i had some issues with GMER (even when disabling AV for it), so i do not have a scan to post from that.

Here is the DDS stuff, however - AV didn't seem to cause any hiccups with it, as far as i could tell, but if you need a fresh scan with AV off, just holler. smile.gif


DDS (Ver_10-03-17.01) - NTFSx86
Run by Kevin at 21:44:38.29 on Thu 09/16/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3582.2883 [GMT -7:00]

AV: Norton Security Suite *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\EVGA Precision\EVGAPrecision.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\RTHDCPL.EXE
svchost.exe
C:\Documents and Settings\Kevin\Local Settings\Apps\2.0\OR6OQZOH.2QM\1HBQRJN8.1OE\curs..tion_eee711038731a406_0004.0000_172b37d8269e5e48\CurseClient.exe
C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Kevin\My Documents\Downloads\Computer-Related\Security Check Stuff\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\4.2.0.12\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton security suite\engine\4.2.0.12\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - No File
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\4.2.0.12\coIEPlg.dll
mRun: [EVGAPrecision] "c:\program files\evga precision\EVGAPrecision.exe" /s
mRun: [nwiz] c:\program files\nvidia corporation\nview\nwiz.exe /installquiet
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [RTHDCPL] RTHDCPL.EXE
StartupFolder: c:\documents and settings\kevin\start menu\programs\startup\CurseClientStartup.ccip
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: {140E4DF8-9E14-4A34-9577-C77561ED7883} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_cyri_4.1.72.0.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1218651597359
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0402000.00c\symds.sys [2010-9-11 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0402000.00c\symefa.sys [2010-9-11 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\bashdefs\20100901.003\BHDrvx86.sys [2010-8-31 692272]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0402000.00c\cchpx86.sys [2010-9-11 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0402000.00c\ironx86.sys [2010-9-11 116784]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\4.2.0.12\ccsvchst.exe [2010-9-11 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-27 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\ipsdefs\20100914.003\IDSXpx86.sys [2010-9-15 331640]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20100916.002\NAVENG.SYS [2010-9-16 85424]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20100916.002\NAVEX15.SYS [2010-9-16 1362608]
R3 RTCore32;RTCore32;c:\program files\evga precision\RTCore32.sys [2005-5-25 4608]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2008-9-30 1691480]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-09-17 01:57:23 0 d-----w- c:\program files\Trend Micro
2010-09-17 01:25:41 0 d-----w- c:\docume~1\kevin\applic~1\Tific
2010-09-12 05:34:52 0 d-----w- c:\program files\World of Warcraft Public Test
2010-08-26 21:43:08 40960 ----a-w- c:\windows\system32\ov519ext.dll
2010-08-26 21:43:08 40960 ----a-w- c:\windows\CleanDev.exe
2010-08-26 21:43:08 25211 ----a-w- c:\windows\system32\drivers\ov519cmd.sys
2010-08-26 21:43:08 25099 ----a-w- c:\windows\system32\ov519ext.ax
2010-08-26 21:43:08 16426 ----a-w- c:\windows\system32\ov519usd.dll
2010-08-26 21:43:08 163072 ----a-w- c:\windows\system32\drivers\ov519vid.sys
2010-08-26 21:43:08 0 d-----w- c:\program files\VGA USB Camera
2010-08-26 20:40:54 0 d-----r- c:\program files\Skype

==================== Find3M ====================

2010-09-11 19:09:29 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-09-11 19:09:29 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-09-11 19:09:29 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-09-11 19:09:29 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-08-31 05:33:14 233224 ----a-w- c:\windows\system32\nvdrsdb0.bin
2010-08-31 05:07:13 233224 ----a-w- c:\windows\system32\nvdrsdb1.bin
2010-08-18 03:49:04 17927 ----a-w- c:\windows\DIIUnin.dat
2010-08-18 03:37:58 94208 ----a-w- c:\windows\DIIUnin.exe
2010-08-18 03:37:58 2829 ----a-w- c:\windows\DIIUnin.pif
2010-08-17 13:17:06 58880 ----a-w- c:\windows\system32\spoolsv.exe
2010-07-29 22:22:09 281760 ----a-w- c:\windows\system32\drivers\atksgt.sys
2010-07-29 22:22:07 25888 ----a-w- c:\windows\system32\drivers\lirsgt.sys
2010-07-28 10:27:58 84584 ----a-w- c:\windows\SOUNDMAN.EXE
2010-07-28 10:27:58 359016 ----a-w- c:\windows\vncutil.exe
2010-07-28 10:27:58 1833576 ----a-w- c:\windows\SkyTel.exe
2010-07-28 10:27:48 9721960 ----a-w- c:\windows\RTLCPL.EXE
2010-07-28 10:27:48 1489512 ----a-w- c:\windows\RtlUpd.exe
2010-07-28 10:27:36 6108776 ----a-w- c:\windows\system32\drivers\RtkHDAud.sys
2010-07-28 10:27:36 53864 ----a-w- c:\windows\system32\RtkCoInstXP.dll
2010-07-28 10:27:24 19557480 ----a-w- c:\windows\RTHDCPL.EXE
2010-07-28 10:27:24 129640 ----a-w- c:\windows\RtkAudioService.exe
2010-07-28 10:27:12 2180712 ----a-w- c:\windows\MicCal.exe
2010-07-28 10:27:02 64104 ----a-w- c:\windows\ALCMTR.EXE
2010-07-28 10:27:02 2815592 ----a-w- c:\windows\ALCWZRD.EXE
2010-07-28 01:22:32 691696 ----a-w- c:\windows\system32\drivers\sptd.sys
2010-07-27 05:54:00 1251944 ----a-w- c:\windows\RtlExUpd.dll
2010-07-22 15:49:15 590848 ----a-w- c:\windows\system32\rpcrt4.dll
2010-07-22 05:57:20 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2010-07-09 23:24:26 81920 ----a-w- c:\windows\system32\nvwddi.dll
2010-07-09 23:24:18 277608 ----a-w- c:\windows\system32\nvmccs.dll
2010-07-09 23:24:18 110696 ----a-w- c:\windows\system32\nvmctray.dll
2010-07-09 23:24:16 155752 ----a-w- c:\windows\system32\nvsvc32.exe
2010-07-09 23:24:16 145000 ----a-w- c:\windows\system32\nvcolor.exe
2010-07-09 23:24:16 13923432 ----a-w- c:\windows\system32\nvcpl.dll
2010-07-09 22:38:00 6343040 ----a-w- c:\windows\system32\nv4_disp.dll
2010-07-09 22:38:00 61440 ----a-w- c:\windows\system32\OpenCL.dll
2010-07-09 22:38:00 604776 ----a-w- c:\windows\system32\nvudisp.exe
2010-07-09 22:38:00 4595712 ----a-w- c:\windows\system32\nvcuda.dll
2010-07-09 22:38:00 2914408 ----a-w- c:\windows\system32\nvcuvid.dll
2010-07-09 22:38:00 2506344 ----a-w- c:\windows\system32\nvcuvenc.dll
2010-07-09 22:38:00 236136 ----a-w- c:\windows\system32\nvcodins.dll
2010-07-09 22:38:00 236136 ----a-w- c:\windows\system32\nvcod.dll
2010-07-09 22:38:00 2195030 ----a-w- c:\windows\system32\nvdata.bin
2010-07-09 22:38:00 1388544 ----a-w- c:\windows\system32\nvapi.dll
2010-07-09 22:38:00 13549568 ----a-w- c:\windows\system32\nvoglnt.dll
2010-07-09 22:38:00 10260480 ----a-w- c:\windows\system32\nvcompiler.dll
2010-07-07 20:46:46 604776 ----a-w- c:\windows\system32\NVUNINST.EXE
2010-06-30 12:31:35 149504 ----a-w- c:\windows\system32\schannel.dll
2010-06-24 12:22:03 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-23 13:44:04 1851904 ----a-w- c:\windows\system32\win32k.sys
2009-10-13 17:19:50 245760 -csha-w- c:\windows\system32\config\systemprofile\ietldcache\index.dat

============= FINISH: 21:45:01.45 ===============

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#2 Togra_blah

Togra_blah
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Posted 18 September 2010 - 02:42 AM

As i've not had any black screens since my initial post and i'm having surgery monday with an expected 2 week hospital stay (not my best planning, posting late thursday knowing of the coming surgery, but i get nervous about computer security stuff and sort of panicked), i'm not quite sure what the best option would be in regards to this thread....

If someone is already involved with looking at the logs and stuff, i leave it up to you as to how you would like to proceed, given this new information - whatever you feel is best is fine with me, and thank you for looking into my issue. smile.gif

If noone has started yet, please delete this thread - i'll make a new one after the hospital stay if needed.

Also, i'm starting to think this is more likely a Driver, Hardware, or Norton issue, not Malware..... tho i could be wrong.

#3 Budapest

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Posted 19 September 2010 - 01:19 AM

I'll close this topic for now but send me a personal message when you get back online and I can reopen it for you.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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