Posted 17 September 2010 - 02:36 AM
No, I'm not trying to use my phone as a wireless device to connect my computer to the internet. I wouldn't need to do that as my computer is able to access the internet just fine. I'm trying to be as clear as possible, but it's kind of difficult because it's confusing to me since I was given so many different answers. Let me try again.
First, think of them as two different things...cell phone and computer. I'm going to talk about the cell phone first.
I got an iPhone, and I wanted to download an app, go online to Facebook, check email, etc. I thought that this was something that I would be able to do right when I walked out of the store. Until today, I didn't know that there were TWO ways to use the iPhone to get online. AT&T has their own network (not sure if it's called a network or not), and it's called AT&T 3G, and the icon to click for that shows up as soon as I turn on the phone. The problem with using it is that it uses up my data plan. All of this I just learned today from the 4th person this week trying to help me.
The other way to acces the internet is where I'm having trouble. The other way to use the internet is called Wi-Fi or using Wi-Fi, not sure which one. The Wi-Fi way is BETTER because it's faster and, more importantly, it's free, as in it's not using any of my data plan up that I'm paying for.
Now, here's where the confusing part comes in. When I would try to access Wi-Fi on my iPhone, it would have a screen pop up with several network names on it, and they each have a lock icon next to it. These belong to other people in my area, most likely in my apartment complex, and they have their password for it, and that's how they use Wi-Fi. This next part is where my computer comes into play, but it comes into play in different ways depending on which tech. support person was helping me, but I don't know which one is correct. None of the tech. support people at AT&T (I talked to three different departments there.) or Apple have been able to solve the problem. The last person I spoke to was at Apple, and what she told me to do is what I was trying, very unsuccessfully, to explain before and get help with. Here goes...
The Apple tech. support person said that I'm supposed to know what my network name and network password are. After much rudeness on her part, it came to light that when my Gateway Quadcore Desktop Computer and Monitor, using Windows Vista, were set up by the Best Buy Geek Squad Agent that came to my apartment, he set up the network name and the network password. The agents then have a form that they have to fill out for the customer, and two of the most important parts they are supposed to fill out are the network name and the network password. My agent left these boxes blank. Because my computer is not a laptop and I never had any other electronics that required me to know that information, I didn't know that this information was missing.
The Apple tech. support person told me to contact Geek Squad to get the missing information, which I did, but they only keep their records for one year. The only solution they could offer me was to send out another agent, have them REset up my computer, give it a new network name and a new network password, and, here's the kicker, charge me for it......even though they admitted it was their error.
Whew!! So, after all of that, I ended up here asking if there were any other way that anyone else knew about for me to find out this information.
I don't know how else to explain all of this, and I really am sorry that the post was so long, but I wanted to be as clear as possible so as not to waste your time. I appreciate you taking your time to try and help me resolve this.