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Can't download Java


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#1 kemperhills

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Posted 16 September 2010 - 08:25 PM

I have a problem I can't find a solution to. I went to the Java website but they want $50 to solve the problem.

Here's the problem. I got a bug, in spite of two security programs and had to recover my computer with the recovery disc. Then Java wouldn't work. I deleted it from the Add/Delete. I can find no Java files on my computer using Search. It is not listed in Add/Delete. Windows Installer Cleanup utiltiy doesn't reconize any files.

Yet when I try to download Java from Java's site I received the following messages: First, after the download completed I received this message, "Java Setup: This software has already been installed on your computer. Would you like to reinstall it". I clicked "yes". Then I received this message, "Windows Installer: This action is valid only for products that are currently installed". I clicked "Ok". Then the first message appeared and when I clicked "yes" the second message appeared again. When I clicked "Ok" the messages disappeared but nothing has been installed. I am truely confused now.

I also ran cccleaner and it found 41 files that it cleaned. Then I tried to download Java and had the same problem. I used search and found six Java files which cccleaner now doesn't recognize.

Neither does Windows Installer Cleanup utility recognize any Java files. Any help would be appreciated

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#2 Broni

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Posted 16 September 2010 - 09:33 PM

I went to the Java website but they want $50 to solve the problem.

Never heard of such a thing....hmmmm


Try to remove old Java version and its remnants first....

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
Now....

Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

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#3 kemperhills

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Posted 17 September 2010 - 08:38 AM

I went to the Java website but they want $50 to solve the problem.

Never heard of such a thing....hmmmm


Try to remove old Java version and its remnants first....

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
Now....

Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.



Broni, alread tried that, even tried the offline version but I keep getting the same two messages and nothing is installed.
I am really confused and have not idea what to do. Anyone have any more suggestions. Thanks.

#4 Broni

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Posted 17 September 2010 - 04:21 PM

Try Windows Installer CleanUp Utility: http://www.softpedia.com/get/Security/Secu...p-Utility.shtml

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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