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Warning about Nortons


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5 replies to this topic

#1 v123naqrroc

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Posted 16 September 2010 - 05:02 PM

Just a warning to those who might be using Nortons products.
It is just about impossible to unsubscribe once they have you.
Steps.1 Go to www.symantec.com
" 2 Login.
" 3 support > My sub was auto renewned > I no longer use norton products
" 4 Sorry the server is down go to tech support > What product/version are you using > Antivirus Cann't remember what version
Sorry cann't help as you don't know what version you are using.

Try sending them emails. you might as well bang your head against a wall
Once Norton Symantec have your credit card you there for good .
Only way out is to change you bank a/c no.
They're are a pack of crooks worse than Alcapone.

BEWARNED

Edited by v123naqrroc, 16 September 2010 - 05:04 PM.


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#2 Blathnat

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Posted 16 September 2010 - 06:51 PM

When issues of this nature happen Customer Service Chat is very helpful and you don't have to sit there with a phone growing onto your ear. Support, we have found, can be a bit obtuse, but you would have been sent there so that they could determine what version you had on your machine. It seems fairly obvious to some that if it was being renewed again via credit card, it would be a recent version, but that is not always the case.

Any time a refund, or a reversal of charges is necessary, it behooves us to have some information available to expedite the process.

#3 tg1911

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Posted 16 September 2010 - 08:35 PM

Expensive scam
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#4 v123naqrroc

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Posted 06 October 2010 - 02:26 PM

How do you get them to answer?? here in new Zealand their policy is not to answer the ph.



When issues of this nature happen Customer Service Chat is very helpful and you don't have to sit there with a phone growing onto your ear. Support, we have found, can be a bit obtuse, but you would have been sent there so that they could determine what version you had on your machine. It seems fairly obvious to some that if it was being renewed again via credit card, it would be a recent version, but that is not always the case.

Any time a refund, or a reversal of charges is necessary, it behooves us to have some information available to expedite the process.
[/quote]

#5 grey_ghost

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Posted 09 October 2010 - 10:43 AM

IMO norton, mcafee and trend micro are all bloatware.
Avast or AVG are superior. Once gain, IMO

If you uninstall their product, you should not get subscription updates or notifications any more.

#6 Romeo29

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Posted 09 October 2010 - 07:47 PM

You can cancel auto-renewal using three options as suggested here : http://www.symantec.com/support/cancel.html
The first option sounds pretty easy.




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