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Windows 7 home premium infected.


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3 replies to this topic

#1 1peter1

1peter1

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  • Local time:11:23 AM

Posted 16 September 2010 - 10:00 AM

My laptop is behaving erratically and won't open the McAfee Security Centre, so I can't check if it's up to date.
I can't browse the internet any more.

I've run defogger and dds.
Then gmer, but that comes up with an error: "C:\Windows\system32\config\system: The system cannot find the file specified." When I click OK most of the options of what to scan are greyed out and I can only select Services, Registry Files, C:, and ADS - they're already ticked. When I click Scan another error pops up: "C:\Windows\system32\config\system: The process cannot access the file because it is baing used by another process." The scan contnues and finds nothing. Saving the log creates an empty file.

Attach.txt attached.

Contents of DDS.txt:

DDS (Ver_10-03-17.01) - NTFSX64
Run by billie at 15:04:47.47 on 16/09/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.4056.2850 [GMT 1:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_afc3018f8cfedd20\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\McAfee.com\Agent\mcagent.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k SDRSVC
E:\Tools\Defogger.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\consent.exe
C:\Windows\system32\WUDFHost.exe
c:\PROGRA~2\mcafee\VIRUSS~1\mcvsshld.exe
E:\bleep\dds.scr
C:\Windows\system32\conhost.exe
c:\PROGRA~2\mcafee\VIRUSS~1\mcvsmap.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.co.uk/
mLocal Page = c:\windows\syswow64\blank.htm
uInternet Settings,ProxyOverride = <local>
uInternet Settings,ProxyServer = http=127.0.0.1:6092
uURLSearchHooks: Free TV Bar Toolbar: {a0729639-d831-46c9-811b-9b0aa79fb45a} - c:\program files (x86)\free_tv_bar\tbFre1.dll
mURLSearchHooks: Free TV Bar Toolbar: {a0729639-d831-46c9-811b-9b0aa79fb45a} - c:\program files (x86)\free_tv_bar\tbFre1.dll
mWinlogon: Userinit=userinit.exe
BHO: ALOT Toolbar Helper: {14ceeaff-96dd-4101-ae37-d5ecdc23c3f6} - c:\program files (x86)\alot\bin\bho\alotBHO.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~2\mcafee\msk\mskapbho.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files (x86)\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~2\mcafee\viruss~1\scriptsn.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Free TV Bar Toolbar: {a0729639-d831-46c9-811b-9b0aa79fb45a} - c:\program files (x86)\free_tv_bar\tbFre1.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files (x86)\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files (x86)\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files (x86)\windows live\toolbar\wltcore.dll
TB: Free TV Bar Toolbar: {a0729639-d831-46c9-811b-9b0aa79fb45a} - c:\program files (x86)\free_tv_bar\tbFre1.dll
TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files (x86)\alot\bin\alot.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
uRun: [swg] "c:\program files (x86)\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [msnmsgr] "c:\program files (x86)\windows live\messenger\msnmsgr.exe" /background
uRun: [hxyrqvhl] c:\users\billie\appdata\local\rypikdimn\gakrxjsshdw.exe
uRun: [xbcdiufv] c:\users\billie\appdata\local\nygikmjvp\grmenpwshdw.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files (x86)\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Dell DataSafe Online] "c:\program files (x86)\dell datasafe online\DataSafeOnline.exe" /m
mRun: [PDVDDXSrv] "c:\program files (x86)\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Dell Webcam Central] "c:\program files (x86)\dell webcam\dell webcam central\WebcamDell2.exe" /mode2
mRun: [Desktop Disc Tool] "c:\program files (x86)\roxio\roxio burn\RoxioBurnLauncher.exe"
mRun: [mcagent_exe] "c:\program files (x86)\mcafee.com\agent\mcagent.exe" /runkey
mRun: [DellSupportCenter] "c:\program files (x86)\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [SunJavaUpdateSched] "c:\program files (x86)\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files (x86)\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files (x86)\itunes\iTunesHelper.exe"
mRunOnce: [STToasterLauncher] c:\program files (x86)\dell datasafe local backup\toasterLauncher.exe
StartupFolder: c:\users\billie\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~2\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files (x86)\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
BHO-X64: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~2\mcafee\msk\MSKAPB~1.DLL
BHO-X64: McAfee Phishing Filter - No File
BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
BHO-X64: scriptproxy - No File
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg64.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB-X64: {A0729639-D831-46C9-811B-9B0AA79FB45A} - No File
mRun-x64: [Apoint] c:\program files\delltpad\Apoint.exe
mRun-x64: [SysTrayApp] c:\program files\idt\wdm\sttray64.exe
mRun-x64: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun-x64: [Persistence] c:\windows\system32\igfxpers.exe
mRun-x64: [Broadcom Wireless Manager UI] c:\program files\dell\dell wireless wlan card\WLTRAY.exe
mRun-x64: [QuickSet] c:\program files\dell\quickset\QuickSet.exe
mRun-x64: [IAAnotif] c:\program files (x86)\intel\intel matrix storage manager\iaanotif.exe

============= SERVICES / DRIVERS ===============

R0 PxHlpa64;PxHlpa64;c:\windows\system32\drivers\PxHlpa64.sys [2009-11-12 55280]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-11-12 308296]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-14 59904]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-11-19 155456]
R3 CryptOSD;Phoenix CryptOSD Device Driver;c:\windows\system32\drivers\CryptOSD.sys [2009-6-25 431488]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\drivers\CtClsFlt.sys [2009-11-12 172704]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-11-12 102472]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2009-11-12 215552]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\drivers\yk62x64.sys [2009-11-12 393728]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-11-12 41032]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-11-12 40904]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-11-12 49480]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-7-8 1255736]
S4 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-12-18 155648]
S4 gupdate;Google Update Service (gupdate);c:\program files (x86)\google\update\GoogleUpdate.exe [2010-1-30 135664]
S4 McProxy;McAfee Proxy Service;c:\progra~2\common~1\mcafee\mcproxy\McProxy.exe [2009-11-19 359952]
S4 McSysmon;McAfee SystemGuards;c:\progra~2\mcafee\viruss~1\mcsysmon.exe [2009-11-19 606736]
S4 SftService;SoftThinks Agent Service;c:\program files (x86)\dell datasafe local backup\SftService.exe [2009-11-12 656624]

=============== Created Last 30 ================

2010-09-16 14:00:42 0 ----a-w- c:\users\billie\defogger_reenable
2010-09-16 11:59:01 0 d-----w- c:\users\billie\appdata\roaming\Malwarebytes
2010-09-16 11:58:48 24664 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-09-16 11:58:48 0 d-----w- c:\programdata\Malwarebytes
2010-09-16 11:58:48 0 d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2010-09-16 09:51:42 0 d-----w- C:\$AVG
2010-09-10 10:03:31 65536 --sha-w- c:\users\billie\ntuser.dat{7e7df74f-bcbf-11df-91a1-0025646fc080}.TM.blf
2010-09-10 10:03:31 524288 --sha-w- c:\users\billie\ntuser.dat{7e7df74f-bcbf-11df-91a1-0025646fc080}.TMContainer00000000000000000002.regtrans-ms
2010-09-10 10:03:31 524288 --sha-w- c:\users\billie\ntuser.dat{7e7df74f-bcbf-11df-91a1-0025646fc080}.TMContainer00000000000000000001.regtrans-ms
2010-08-31 16:17:25 0 d-----w- c:\users\billie\appdata\roaming\Spotify
2010-08-31 16:17:21 0 d-----w- c:\program files (x86)\Spotify
2010-08-25 08:44:58 861184 ----a-w- c:\windows\system32\oleaut32.dll
2010-08-25 08:44:58 571904 ----a-w- c:\windows\syswow64\oleaut32.dll
2010-08-20 14:33:52 463360 ----a-w- c:\windows\system32\drivers\srv.sys
2010-08-20 14:33:52 404992 ----a-w- c:\windows\system32\drivers\srv2.sys
2010-08-20 14:33:52 162304 ----a-w- c:\windows\system32\drivers\srvnet.sys
2010-08-20 14:33:51 340992 ----a-w- c:\windows\system32\schannel.dll
2010-08-20 14:33:51 224256 ----a-w- c:\windows\syswow64\schannel.dll
2010-08-20 14:31:35 52224 ----a-w- c:\windows\system32\rtutils.dll
2010-08-20 14:31:35 37376 ----a-w- c:\windows\syswow64\rtutils.dll
2010-08-20 14:31:27 82944 ----a-w- c:\windows\syswow64\iccvid.dll
2010-08-20 14:31:25 3122688 ----a-w- c:\windows\system32\win32k.sys
2010-08-20 14:31:24 1877504 ----a-w- c:\windows\system32\msxml3.dll
2010-08-20 14:31:23 1233920 ----a-w- c:\windows\syswow64\msxml3.dll

==================== Find3M ====================

2010-08-03 11:58:37 46 ----a-w- c:\users\billie\jagex_runescape_preferences.dat
2010-08-03 11:53:44 99 ----a-w- c:\users\billie\jagex_runescape_preferences2.dat
2010-07-27 14:03:24 12867584 ----a-w- c:\windows\syswow64\shell32.dll
2010-06-30 07:13:46 1192960 ----a-w- c:\windows\system32\wininet.dll
2010-06-30 06:25:31 978432 ----a-w- c:\windows\syswow64\wininet.dll
2010-06-30 06:25:18 1226240 ----a-w- c:\windows\syswow64\urlmon.dll
2010-06-30 06:22:45 606208 ----a-w- c:\windows\syswow64\mstime.dll
2010-06-30 06:22:34 5971456 ----a-w- c:\windows\syswow64\mshtml.dll
2010-06-30 06:22:33 64512 ----a-w- c:\windows\syswow64\msfeedsbs.dll
2010-06-30 06:21:57 48128 ----a-w- c:\windows\syswow64\jsproxy.dll
2010-06-30 06:21:47 185856 ----a-w- c:\windows\syswow64\iepeers.dll
2010-06-30 06:21:47 176640 ----a-w- c:\windows\syswow64\ieui.dll
2010-06-30 06:21:46 10985472 ----a-w- c:\windows\syswow64\ieframe.dll
2010-06-30 06:21:44 381440 ----a-w- c:\windows\syswow64\iedkcs32.dll
2010-06-30 06:19:16 12800 ----a-w- c:\windows\syswow64\msfeedssync.exe
2010-06-23 07:54:40 0 ----a-w- c:\users\billie\jagex__preferences3.dat
2010-06-19 07:05:01 5507968 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-06-19 06:33:29 3955080 ----a-w- c:\windows\syswow64\ntkrnlpa.exe
2010-06-19 06:33:29 3899784 ----a-w- c:\windows\syswow64\ntoskrnl.exe
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2009-07-14 05:37:38 31548 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2009-07-14 05:37:38 291294 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2009-07-14 04:54:24 174 --sha-w- c:\program files\desktop.ini
2009-07-14 04:54:24 174 --sha-w- c:\program files (x86)\desktop.ini
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2009-07-14 01:00:34 291294 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2009-07-14 01:00:32 31548 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-11-12 01:38:38 75 --sh--r- c:\windows\CT4CET.bin
2009-06-10 20:44:08 9633792 --sha-r- c:\windows\fonts\StaticCache.dat
2009-07-14 01:39:53 398848 --sha-w- c:\windows\winsxs\amd64_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_4d4d1f2f696639a2\WinMail.exe
2009-07-14 01:14:45 396800 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.1.7600.16385_none_f12e83abb108c86c\WinMail.exe

============= FINISH: 15:05:37.59 ===============


Attached Files



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#2 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:03:23 AM

Posted 25 September 2010 - 06:26 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay.
  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
And

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

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#3 1peter1

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Posted 28 September 2010 - 09:30 AM

Hi M0le,
Thanks for the belated reply. I was a bit disappointed not to get an answer earlier, as I have seen many threads where you guys are really helpful. Unfortunately, I needed a working computer, so I reinstalled from scratch and restored documents etc. from backup.
Regards, Peter

#4 m0le

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Posted 28 September 2010 - 04:34 PM

Sorry about the wait, 1peter1.

Thanks for letting me know you reinstalled. thumbup2.gif

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