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ShlOverlays.dll app crash


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#1 Dr. Cheshire

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Posted 15 September 2010 - 12:34 PM

Hi all,

This is my first post so I hope I follow etiquette protocol, lol.

My problem is such. I was previously running Vista and began receiving crash messages involving "ShlOverlays.dll" intermittently when closing programs. For a variety of reasons, I decided to do a clean reinstall of Vista. After doing so, I began receiving the same type of error messages. In frustration, I bought and installed Windows 7 using a clean install (delete partition, create partition, format). I am now receiving the same error messages again. The problem happens with many programs including MS Word and Outlook 2003, a database program, a voice recognition program, and several others, basically anything I run. It does not happen consistently, however, and I have yet to identify a reason why it gives the message sometimes but not others. Moreover, all of the applications appear to close perfectly normally except for this message appearing. The latest app crash error log is as follows.

Problem signature:
Problem Event Name: APPCRASH
Application Name: QuicDoc.exe
Application Version: 7.5.0.9
Application Timestamp: 499eb962
Fault Module Name: ShlOverlays.dll
Fault Module Version: 1.0.11.0
Fault Module Timestamp: 4c342e51
Exception Code: c0000005
Exception Offset: 00011d6c
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Thank you in advance for your help,

Andy

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#2 Broni

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Posted 15 September 2010 - 10:34 PM

Do you use SOS Online Backup?

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#3 Dr. Cheshire

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Posted 16 September 2010 - 09:19 AM

As a matter of fact, I do. Is this the issue? I've had problems with this program in other ways too.

Edited by Dr. Cheshire, 16 September 2010 - 09:22 AM.


#4 Broni

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Posted 16 September 2010 - 07:22 PM

That's what gives you problems.
Uninstall, or uninstall and reinstall.

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