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What computer components could cause a hard restart?


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#1 big crouton

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Posted 14 September 2010 - 06:24 PM

I'm having issues with a program I use, in that every now and again it randomly restarts my computer. It's an instant restart with no warning, which makes me think that maybe the program is overloading some piece of my computer and causing the computer to shut down and start back up again.

Any suggestions?

(no, not using the program isn't an option).

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#2 big crouton

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Posted 14 September 2010 - 06:35 PM

for what it's worth, here's a sandra report on my hardware and specs. Also, I'm running a dual boot with XP and 64 bit Windows 7. I've never had the issue on XP. I'm pretty sure it's not the processor as well, cause I've tested it fairly extensively with some program that works your processor at full strength for hours and I haven't had it restart on me.

SiSoftware Sandra

System
Host Name : CORNELIUS
User : Mercury Recordings
Workgroup : WORKGROUP

Processor
Model : Intel® Core™ i7 CPU 920 @ 2.67GHz
Speed : 2.67GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
Internal Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 2x 256kB, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 8MB, Synchronous, ATC, 16-way, 64 byte line size, 16 threads sharing

System
System : System manufacturer System Product Name
Mainboard : ASUSTeK Computer INC. P6T DELUXE V2
Bus(es) : ISA PCI PCIe USB FireWire/1394
Multi-Processor (MP) Support : 1 Processor(s)
Multi-Processor Advanced PIC (APIC) : No
System BIOS : American Megatrends Inc. 8.15
Total Memory : 5.99GB

Chipset 1
Model : ASUS ??? (3405)
Front Side Bus Speed : 1x 133MHz (133MHz)

Video System
Monitor/Panel : Generic PnP Monitor
Adapter : ATI Radeon HD 4550

Physical Storage Devices
ST3500418AS 500GB (SATA300, NCQ, 16MB Cache) : 465.76GB (C:)
WDC WD3200AAKS-00L9A0 3.5" 320GB (SATA300, 7200rpm, NCQ, 16MB Cache) : 298.09GB (D:)
WDC WD10EADS-00L5B1 1000GB (SATA300, NCQ, 32MB Cache) : 931.51GB (E:)
ATAPI DVD C DH52C2P (ATAPI33, 63x CD-R, 52x CD-W, 8x DVD-R, 2MB Cache) : 7.37GB (F:)
Disk : 177.57MB (G:)

Logical Storage Devices
Hard Disk (C:) : 465.76GB (191.85GB, 41% Free Space) (NTFS) @ ST3500418AS 500GB (SATA300, NCQ, 16MB Cache)
Hard Disk (D:) : 298.09GB (112.25GB, 38% Free Space) (NTFS) @ WDC WD3200AAKS-00L9A0 3.5" 320GB (SATA300, 7200rpm, NCQ, 16MB Cache)
Big Fella (E:) : 931.51GB (69.20GB, 7% Free Space) (NTFS) @ WDC WD10EADS-00L5B1 1000GB (SATA300, NCQ, 32MB Cache)
3.5" 1.44MB (A:) : N/A @ ST3500418AS 500GB (SATA300, NCQ, 16MB Cache)
PT_AS_1 (F:) : 7.37GB (UDF) @ ATAPI DVD C DH52C2P (ATAPI33, 63x CD-R, 52x CD-W, 8x DVD-R, 2MB Cache)
RCTYCOON (G:) : 177.57MB (CDFS) @ Disk

Peripherals
USB Controller/Hub : Intel® ICH10 Family USB Universal Host Controller - 3A34
USB Controller/Hub : Intel® ICH10 Family USB Universal Host Controller - 3A35
USB Controller/Hub : Intel® ICH10 Family USB Universal Host Controller - 3A36
USB Controller/Hub : Intel® ICH10 Family USB Universal Host Controller - 3A37
USB Controller/Hub : Intel® ICH10 Family USB Universal Host Controller - 3A38
USB Controller/Hub : Intel® ICH10 Family USB Universal Host Controller - 3A39
USB Controller/Hub : Intel® ICH10 Family USB Enhanced Host Controller - 3A3A
USB Controller/Hub : Intel® ICH10 Family USB Enhanced Host Controller - 3A3C
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : Generic USB Hub
USB Controller/Hub : Microsoft Mouse and Keyboard Detection Driver (USB)
FireWire/1394 Controller/Hub : Texas Instruments 1394 OHCI Compliant Host Controller
FireWire/1394 Controller/Hub : VIA 1394 OHCI Compliant Host Controller
Keyboard : HID Keyboard Device
Mouse : HID-compliant mouse
Human Interface : HID Non-User Input Data Filter (KB 911895)
Human Interface : HID Non-User Input Data Filter (KB 911895)
Human Interface : HID-compliant device
Human Interface : USB Input Device
Human Interface : USB Input Device

Printers and Faxes
Model : Microsoft XPS Document Writer
Model : Fax

Power Management
Mains (AC) Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows Vista Home Media Center 6.01.7600
Platform Compliance : Win64 x64

Windows Experience Index
Current System : 4.9

Network Services
Adapter : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller

Edited by big crouton, 14 September 2010 - 06:36 PM.


#3 hamluis

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Posted 14 September 2010 - 06:40 PM

IMO, such are usually bad programming or conflicts of some sort, centering on the code. Could also indicate key files in the program are damaged.

I would uninstall/reinstall the program...and check for updates to it.

Louis

#4 big crouton

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Posted 14 September 2010 - 06:43 PM

I've uninstall/reinstalled several times, and I've checked on the forum of people using that program and noone else seems to be having the issue. It seems to be some unique interaction of the program with my hardware. I just want to know which components in my computer would shut down the computer instantly if they failed so I can start looking into them.

#5 dc3

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Posted 14 September 2010 - 07:39 PM

Care to let us know just what this program is? :thumbsup:

Just out of curiosity, what are your CPU temperatures looking like when this happen.

You have two operating systems, is this happening with both operating systems?

I see that you are using a 64-bit Windows 7 operating system, but don't mention if the Windows XP is a 32-bit or a 64-bit operating system.

How much RAM do you have installed? I see a figure for "total memory", but not for total physical memory.

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#6 big crouton

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Posted 14 September 2010 - 09:58 PM

The program is Pro Tools LE 8.04. My CPU temperatures have been far higher without shutting down on me in the past. I've run the processor through some test program that uses the processor at full power for hours and I had no issues with it.

The issue is only on windows 7, but apart from this issue the program runs dramatically smoother on windows 7, so I really want to make it stop shutting down on me.

Also, the XP is a 32 bit system. and I have 6 GB of ram installed.

I've checked on the forum for Pro Tools users, and no one else seems to be having this issue, and I know that there's a bunch of people there using the same motherboard and processor as me.

#7 bdeyes

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Posted 20 September 2010 - 01:03 PM

For what it's worth I had a similar problem recently. After building a new computer last Jan. everything was fine except the constant random lockup. I just put up with it until 2 weeks ago and I decided to solve this pain in the a$$ issue. I was sure it was the mb so I put a new mb in (gigabyte from asus) and a new ssd. The problem magnified and I barely got the operating system install after many many attempts. (win7 64 on fresh hdd). Constant freezing and rebooting required, hooked up my old sata hdd and no difference - safe mode didn't matter. Did a memtest for 12 hours with no problems. What I did notice when this occured is that my usb mouse and keyboard lights would go off and be unusable. Booting with these unplugged (thinking one of these was the culprit) made no difference, so I put in a new power supply and still no go. I threw in the towel and took it to the computer store, at first he was confused but eventually found that my ram was the culprit - the voltage was set wrong (I always set the ram voltage to auto in bios but it had to be set to 1.9v manually). Has been running rock solid since!

#8 DickNervous

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Posted 20 September 2010 - 03:08 PM

Just to make sure....

You have a machine and run both Win7 64bit and WinXP 32bit on it with dual boot.

The app works fine under WinXP, but causes re-boots in Win7. This tells us that it is not a hardware issue, at least not directly. It may be a driver issue though.

Here is what I would check:

1. Make sure that all drivers are up-to-date, especially ones that have a direct impact on the applications performance (like video, etc).
2. Check to see if there are any config settings for the app for memory usage. Such as using more than 4gb or compatibility with 64bit vs 32bit apps.

If after that you still have problems I would remove any hardware not needed for the app (like external drives, etc). Also turn off any apps/services that startup automatically. The goal is to try to strip the computer down to the bare minimum to run the app and see if that works. If it does then add things back in until it breaks.




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