Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Lost memory during a full system restore?


  • Please log in to reply
12 replies to this topic

#1 delllaptop2200

delllaptop2200

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:44 PM

Posted 14 September 2010 - 04:44 PM

I did a system restore (not the friendly kind) last year and recently found out the windows updates were not installing. I also often have programs not open because of not enough memory and the computer is very slow. Could I have lost memory during the system restore and, if so, can i get it back?


Clueless :thumbsup:

Edited by hamluis, 17 September 2010 - 07:16 AM.
Moved from XP forum to Am I Infected ~ Hamluis.


BC AdBot (Login to Remove)

 


#2 sbdblyss

sbdblyss

  • Members
  • 58 posts
  • OFFLINE
  •  
  • Local time:07:44 PM

Posted 14 September 2010 - 04:49 PM

Hello,

It is not likely that you "lost" memory during the restore. The memory your computer is referring to is RAM. It's temporary memory that applications use only while your computer is running. You are likely not suffering from lack of storage memory. Try using this application to clean up some of the temporary files on your computer. This may help remedy the slowing issue.

http://www.ccleaner.com

Just install it and click "Run Cleaner."
Also, have you installed your Windows updates now that you found out they were not automatically installing?

Jake

Edited by sbdblyss, 14 September 2010 - 04:51 PM.

My mind isn't quite sure what it has bargained for, but my heart is in time with, with the consistency of Your's.

#3 rockmilk

rockmilk

  • Banned
  • 202 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:44 PM

Posted 14 September 2010 - 06:08 PM

Hi if you have your xp cd then do the following you will not loswe any data execpt ie updates.Let menowhow things go after this also ccleaner is a good prgram but i dont think it will solve your particular issue. :thumbsup: ;)





•Insert your Windows XP CD into your computer's CD or DVD drive and reboot the computer. You should be prompted as to whether you wish to boot from the CD; press a key to allow the computer to boot using the Windows XP CD instead of the standard boot file. If you are not prompted to boot from the CD, restart the computer again and press "F12" on the BIOS page to access the boot options menu. From this menu, select the drive that contains your XP installation CD and press "Enter."

•2
Wait for the "Welcome to Setup" page to appear. You will be given three options: setting up XP, launching the Recovery Console and quitting the setup process. Press "Enter" to enter Windows XP setup, even though you may be tempted to launch the Recovery Console instead.

•3
Press the "F8" key when you reach the licensing agreement page to accept the agreement that is presented to you. Since you already have Windows XP installed on your computer, you will have accepted the agreement previously; it must be accepted again to proceed with your repair, however. If you do not accept the agreement, the setup program will exit and your existing installation won't be repaired.

•4
Select your existing Windows XP installation from the list that is presented to you. Once it is selected, press the "R" key to begin repairing it. Make sure that you don't choose to install a new copy over it, since any saved data that you might have on the drive with your current installation could be lost.

•5
Follow the on-screen prompts to continue through the repair process. The setup program will overwrite the damaged Windows XP files of your current installation without affecting any other data that you might have saved to your drive.

•6
Wait while your computer reboots after the repair has been finished. Either remove the installation CD from your CD or DVD drive or simply don't press a key when asked whether you wish to boot from the CD, so that your copy of Windows XP will boot normally. Your repaired copy of XP should now boot without problems.



Read more: How to Repair an Existing Windows XP Installation | eHow.com http://www.ehow.com/how_5130638_repair-exi...l#ixzz0zY2kaJhF

#4 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:10:44 PM

Posted 14 September 2010 - 06:19 PM

Is this the same computer you just had cleaned?

http://www.bleepingcomputer.com/forums/topic346424.html

How much ram does it have?
Chewy

No. Try not. Do... or do not. There is no try.

#5 delllaptop2200

delllaptop2200
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:44 PM

Posted 14 September 2010 - 06:42 PM

this is not the same computer - this is an hp tablet pc with xp
system properties show 1.50GB Ram and I meant to say in my original post that updates won't install due to space issue errors...

will try the ccleaner first

#6 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:10:44 PM

Posted 14 September 2010 - 07:03 PM

This program will let us know if it's ram or hard drive space that's running low?

http://www.aommaster.com/Files/Tools/HardwareInfo.exe

Edited by DaChew, 14 September 2010 - 07:03 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#7 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:10:44 PM

Posted 14 September 2010 - 07:05 PM

If you are sure that the computer is clean of malware then you should flush system restore points to gain hard drive space

You could skip the part about making a new restore point

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.

Edited by DaChew, 14 September 2010 - 07:06 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#8 sbdblyss

sbdblyss

  • Members
  • 58 posts
  • OFFLINE
  •  
  • Local time:07:44 PM

Posted 14 September 2010 - 07:33 PM

Whatever you do, please do not take Rockmilk's advice. This does NOT merit performing an in place upgrade/repair. You will lose any applications you have installed. It is not necessary.

Jake
My mind isn't quite sure what it has bargained for, but my heart is in time with, with the consistency of Your's.

#9 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:10:44 PM

Posted 14 September 2010 - 07:46 PM

Whatever you do, please do not take Rockmilk's advice. This does NOT merit performing an in place upgrade/repair. You will lose any applications you have installed. It is not necessary.

Jake


If he's running low on hard drive space then running windows as a repair disk will only increase fragmentation, windows as a repair disk should be only run on a system with adequate space and defragged if possible.
Chewy

No. Try not. Do... or do not. There is no try.

#10 delllaptop2200

delllaptop2200
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:44 PM

Posted 14 September 2010 - 08:00 PM

Thank you. I guess i'm not completely positive there's no malware...

here's the hardwareinfo log:


Logfile of Aommaster's HardwareInfo v.1.0.0
###############
Computer information
###############
Manufacturer: Hewlett-Packard
Model: HP Tablet PC Tx1100
Type: Sub Notebook

##############
Disk Drive information
##############
--------------
Drive \\.\PHYSICALDRIVE0
--------------
Manufacturer:(Standard disk drives)
Model:HTS541060G9AT00
Interface Type:IDE
Media Type:Fixed hard disk media
Partitions: 1
Total Space: 55.89 GB


##############
Partition information
##############
--------------
Drive C:
--------------
Media Type: Fixed
File System: NTFS
Total Space: 55.88 GB
Free Space: 16.9 GB
Used Space: 38.98 GB

###########
OS information
###########
----------------------------
Operating System: Microsoft Windows XP Professional
----------------------------
Version: 5.1.2600
Service Pack: SP2
Total Virtual Memory: 1.99 GB
Free Virtual Memory: 1.95 GB
RAM Available to OS: 1.49 GB
Free RAM: 958.69 MB
Pagefile Initial Size: 2046 MB
Pagefile Maximum Size: 4092 MB


###########
RAM information
###########
----------------------------
Name: Physical Memory 0
----------------------------
RAM: 512 MB
Speed: 266 MHz
Type: Unknown

----------------------------
Name: Physical Memory 1
----------------------------
RAM: 1 GB
Speed: 266 MHz
Type: Unknown


###########
Motherboard information
###########
----------------------------
Name: Base Board
----------------------------
Description: Hewlett-Packard
Product: 08B0


###########
BIOS information
###########
----------------------------
Name: Phoenix NoteBIOS 4.0 Release 6.0
----------------------------
Description: Phoenix
BIOS Version: FirstBIOS Pro 2002 Q3


###########
CPU information
###########
----------------------------
Name: Intel® Pentium® M processor 1.20GHz
----------------------------
Type: 64-bit
Maximum Clock Speed: 1.1 GHz
Current Clock Speed: 1.1 GHz


###########
GPU information
###########
----------------------------
Name: NVIDIA GeForce4 420 Go 32M
----------------------------
Card Memory: 32 MB
----------------------------
Name: LogMeIn Mirror Driver
----------------------------
Card Memory: 32 MB


~~~EOF~~~

#11 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:10:44 PM

Posted 14 September 2010 - 08:34 PM

Plenty of ram and a fair amount of free hard drive space< really need about 40% free for defrag to work best.

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Chewy

No. Try not. Do... or do not. There is no try.

#12 delllaptop2200

delllaptop2200
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:10:44 PM

Posted 15 September 2010 - 07:51 AM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4620

Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

9/15/2010 8:22:58 AM
mbam-log-2010-09-15 (08-22-58).txt

Scan type: Quick scan
Objects scanned: 150411
Time elapsed: 12 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Administrator\My Documents\downloads\CR-RCU2K9.exe (Trojan.Dropper.PGen) -> Quarantined and deleted successfully.

#13 rockmilk

rockmilk

  • Banned
  • 202 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:44 PM

Posted 15 September 2010 - 10:49 AM

http://www.eset.com/online-scanner

you could also try this if your still having problems just make sure to disable anti virus first




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users