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Cant connect to internet

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#1 valley_girl1919


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Posted 14 September 2010 - 02:38 PM

I am looking at a Toshiba Satellite L305-S5919 laptop running Windows Vista for a friend of mine and it will not connect to the internet from what she has told me it all of a sudden stopped working. I looked in device manager first to see if there were any problems and sure enough under network adapters there was an explanation point by the ethernet nic driver saying that the device was not working properly so I right click on it and clicked on update driver hoping this would fix the problem and it shows that the driver is working properly now but I still cannot connect to the internet it keeps showing that i connected locally only. Now that I think about it I dont understand how the driver could have been updated since I could not connect to the internet but it is updated and not showing a problem any more. It's not my router or internet connection cause I am connected to it from another pc fine. When I do Windows Network Diagnostics it says "you might not be able to access the internet" and gives me these options: "To automatically get new IP settings for network adapter local area connection" and another option " to reset the network adapter local area connection. Neither one of these options are successful and I cant connect by plugging in a ethernet cable from the pc to my router or wirelessly. I have thought about completely uninstalling the network adapter that shows in device manager but not so sure about doing that. Can anyone give me any advice or info.

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#2 Retirednow


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Posted 15 September 2010 - 12:36 AM

Open a command prompt, Windows Key + R, type cmd and then type the following without the quotes and paste all the results back here, "ipconfig /all". Also check, open IE, click Tools, Internet Options, Connection Tab and then the LAN Tab and in the window that opens make sure that all the check boxes are clear, if not clear them and close IE and re-open IE.

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