Posted 14 September 2010 - 01:12 PM
I'm helping a small school that seems to have a virus/malware infection. I'm the volunteer help, but I am technically trained as a programmer.
The laptop I currently am trying to fix will only boot in safe mode.
When attempting to boot in Normal Startup mode - It gets a bsd and an error 0xc0000218 (0xe2100a88 ... all zeros)
If I've looked it up correctly - it is a problem with the software part of the hive.
I'm making an assumption this is a virus or rootkit due to the fact that this "Problem" has migrated to several of the laptops/PCs.
I've run every bootable CD antivirus I could find. (All of the machines are running Symantec AntiVirus Enterprise v9.0 with realtime protection on)
From a BartPE bootable:
I've also run bootkit removal tools ( I assume they won't work unless the process loads in normal mode) Blacklight, Stinger, UnHackme.
I also ran a full windows recovery on another laptop with the same issues - it ran and I was able to login the 1st time after the reload. After shutting down it was back.
Am I just missing something?
Sorry if my etiquette is not correct