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OE shutdown, Compact messages, Folder in use ?


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#1 LloydGarry

LloydGarry

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Posted 13 September 2010 - 10:47 PM

OE warning , Free Up Disk Space

HJT report below:

Logfile of Trend Micro HijackThis v2.0.2Scan saved at 2:04:46 PM, on 9/13/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Alwil Software\Avast5\AvastSvc.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Dynex Wireless G Adapter\WLService.exeC:\Program Files\Dynex Wireless G Adapter\WLanCfgG.exeC:\Program Files\Motorola\MotoConnectService\MotoConnectService.exeC:\WINDOWS\system32\HPZipm12.exeC:\Program Files\Dell Support Center\bin\sprtsvc.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\TomTom HOME 2\TomTomHOMEService.exeC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXEC:\WINDOWS\system32\SearchIndexer.exeC:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exeC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exeC:\Program Files\iPod\bin\iPodService.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Yahoo!\Search Protection\SearchProtection.exeC:\Program Files\Common Files\Sonic\Update Manager\sgtray.exeC:\Program Files\Java\j2re1.4.2_03\bin\jusched.exeC:\Program Files\Search Guard PlusU\sgpUpdaters.exeC:\Program Files\Real\RealPlayer\RealPlay.exeC:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exeC:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exeC:\Program Files\iTunes\iTunesHelper.exeC:\WINDOWS\system32\igfxpers.exeC:\WINDOWS\system32\hkcmd.exeC:\WINDOWS\system32\hphmon06.exeC:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exeC:\Program Files\HP\HP Software Update\HPWuSchd2.exeC:\Program Files\HP\hpcoretech\hpcmpmgr.exeC:\Program Files\CyberLink\PowerDVD\DVDLauncher.exeC:\WINDOWS\system32\dla\tfswctrl.exeC:\Program Files\Dell Support Center\bin\sprtcmd.exeC:\Program Files\BellSouth\AM\BellSouthAlertManager.exeC:\Program Files\Alwil Software\Avast5\avastUI.exeC:\Program Files\DellSupport\DSAgnt.exeC:\Program Files\Messenger\msmsgs.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\TomTom HOME 2\TomTomHOMERunner.exeC:\Program Files\WinZip\WZQKPICK.EXEC:\Program Files\Support.com\bin\tgcmd.exeC:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...h/search.htmlR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bing.com/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=566...?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...www.yahoo.comR3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dllO2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dllO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dllO2 - BHO: X1IEHook Class - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\x1IEBHO.dllO2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dllO2 - BHO: UrlHelper Class - {74322BF9-DF26-493f-B0DA-6D2FC5E6429E} - C:\Program Files\BearShare Applications\BearShare MediaBar\BearShareIEHelper.dllO2 - BHO: My Web Search Bar BHO - {8EAB99C1-F9EC-4b64-A4BA-D9BCAE8779C2} - C:\Program Files\MyWebSearchWB\bar\1.bin\W6BAR.DLLO2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dllO2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dllO2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dllO2 - BHO: (no name) - {F0626A63-410B-45E2-99A1-3F2475B2D695} - (no file)O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\YTSingleInstance.dllO3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)O3 - Toolbar: BearShare MediaBar - {D3DEE18F-DB64-4BEB-9FF1-E1F0A5033E4A} - C:\Program Files\BearShare Applications\BearShare MediaBar\BearShareMediaBar.dllO3 - Toolbar: WeatherBug Browser Bar - powered by MyWebSearch - {8EAB99C9-F9EC-4b64-A4BA-D9BCAE8779C2} - C:\Program Files\MyWebSearchWB\bar\1.bin\W6BAR.DLLO3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-94BE-FD60BB9AAE29} - (no file)O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dllO3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dllO3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dllO3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\toolbar.dllO4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /rO4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapperO4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exeO4 - HKLM\..\Run: [SGPUpdater] C:\Program Files\Search Guard PlusU\sgpUpdaters.exeO4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYERO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottimeO4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"O4 - HKLM\..\Run: [mmtask] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe"O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exeO4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exeO4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exeO4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exeO4 - HKLM\..\Run: [HPHUPD06] C:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exeO4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exeO4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exeO4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exeO4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"O4 - HKLM\..\Run: [FBSearch] C:\Program Files\Search Guard Plus\SearchGuardPlus.exeO4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exeO4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenterO4 - HKLM\..\Run: [BellSouthAlertManager.exe] "C:\Program Files\BellSouth\AM\BellSouthAlertManager.exe" /AUTORUNO4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -kO4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /noguiO4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startupO4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /backgroundO4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenterO4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\MESSEN~1\YahooMessenger.exe" -quietO4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exeO4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStartO4 - HKCU\..\Run: [DelayShred] c:\PROGRA~1\mcafee\mshr\ShrCL.EXE /P7 /q C:\DOCUME~1\Annette\LOCALS~1\TEMPOR~1\Content.IE5\YQE3UZ2E\10_1_~1.SH! C:\DOCUME~1\Annette\LOCALS~1\TEMPOR~1\Content.IE5\8T0Y77IO\REDIRE~2.SH! C:\DOCUME~1\Annette\LOCALS~1\TEMPOR~1\Content.IE5\6RJFD2BM\BUY2_1~1.SH! C:\DOCUME~1\Annette\LOCALS~1\TEMPOR~1\Content.IE5\6RJFD2BM\HI8543~1.SH!O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"O4 - HKUS\S-1-5-21-343479009-2646419802-83011729-1007\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'Emma')O4 - HKUS\S-1-5-21-343479009-2646419802-83011729-1007\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Emma')O4 - HKUS\S-1-5-21-343479009-2646419802-83011729-1007\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime (User 'Emma')O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXEO8 - Extra context menu item: Display All Images with Full Quality - "res://C:\Program Files\NetZero\qsacc\appres.dll/228"O8 - Extra context menu item: Display Image with Full Quality - "res://C:\Program Files\NetZero\qsacc\appres.dll/227"O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.htmlO9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLLO9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dllO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/v7/sit...267740281015O16 - DPF: {CAFECAFE-0013-0001-0028-ABCDEFABCDEF} (JInitiator 1.3.1.28) - O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cabO20 - AppInit_DLLs: C:\Program,Files\RelevantKnowledge\rlai.dll,C:\Program,Files\RelevantKnowledge\rlai.dll,C:\Program,Files\RelevantKnowledge\rlai.dll,C:\Program Files\RelevantKnowledge\rlai.dllO23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exeO23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exeO23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exeO23 - Service: Dynex Wireless G Adapter WLService (Dynex Wireless Service) - Unknown owner - C:\Program Files\Dynex Wireless G Adapter\WLService.exeO23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exeO23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: MotoConnect Service - Unknown owner - C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exeO23 - Service: My Web Search Service (MyWebSearchService) - Unknown owner - C:\PROGRA~1\MYWEBS~2\bar\1.bin\mwssvc.exe (file missing)O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exeO23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exeO23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exeO23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exeO23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe--End of file - 14570 bytes

Report above from Dell Dimension 4700, Windows XP Pro
Please advise, Thank you.

Attached Files



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#2 Elise

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Posted 20 September 2010 - 03:15 PM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop
  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop
Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 27 September 2010 - 05:43 AM

Due to lack of feedback, this topic will now be closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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