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Help would be nice.


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2 replies to this topic

#1 Xenophage

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Posted 13 September 2010 - 06:21 PM

My friend recently has been having issues on her laptop and asked me for help. Honestly i have no clue what the hell is wrong with it. At first i thought it was a rootkit but im just turning up nothing but false positives.

She has a Windows 7 x64 laptop (other specs cant be included sorry) and when on landline it will not detect the local network (tried with different chords and networks) and when connecting to a wireless network it tells me i have limited access which in this case means i cant access the internet via browser. (also tried on diffrent networks.)

Another thing is she has McAffe Security, and it appears that the Real-Time scanning has been turned off and cannot be reactivated, but the Updates and firewall are working fine it looks like.

I have tried quite the number of programs to check for rootkits and such but nothing has come up so if anyone has any suggestions that would be nice.

(this is also my first post on this forum and im sorry if i put this in the wrong place.)

Edited by hamluis, 13 September 2010 - 06:54 PM.
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#2 boopme

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Posted 13 September 2010 - 09:17 PM

Helloa nd welcome. We will need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
If DDS won't run on 64 use OTL
  • 1. Please download OTL from one of the following mirrors:
  • This is THE Mirror
    2. Save it to your desktop.
    3. Double click on the Posted Image icon on your desktop.
    4. Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT

    5. Push the Quick Scan button.
    6. Two reports will open, copy and paste them in a reply here:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized
Let me know if that went well.
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#3 Orange Blossom

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Posted 14 September 2010 - 09:13 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic347207.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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