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Desktop is gone


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4 replies to this topic

#1 Butzj

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Posted 13 September 2010 - 03:02 PM

Hi all. Hope you can help. Windows boots up (Takes a long time) but my desktop is gone. I only have program access from the task manager. I have run Norton and spybot. Spybot found errors and fixed them but I have the same problem. Norton finds no viruses but I keep getting attacks from "nyewrika.in, 68b6b6b6.com and rukkieanno.in" Norton says it's a HTTPS Tidserv Request 2 and the attack was resulted from \DEVICE\HARDDISKVOLUME1\WINDOWS\SYSTEM32\SVCHOST.EXE.
I hope you can shed light on the issue and help me out. Thanks
Jeff

Edited by Butzj, 13 September 2010 - 03:07 PM.


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#2 hamluis

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Posted 13 September 2010 - 05:11 PM

Hi :thumbsup:.

Please follow the instructions at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html, starting with Step #6.

Once your DDS log is created, then post the suggested details and the log...at the BC forum at http://www.bleepingcomputer.com/forums/forum22.html.

From that point on, someone with the BC Malware Removal Team will guide you through the process.

Good luck :flowers:.

Louis

#3 Butzj

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Posted 13 September 2010 - 08:23 PM

Thank you much brother Louis!

#4 hamluis

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Posted 13 September 2010 - 09:40 PM

Easily done :thumbsup:.

Louis

#5 Orange Blossom

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Posted 14 September 2010 - 09:16 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic347262.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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