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bugcode_usb_driver BSOD


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19 replies to this topic

#1 Richiiee

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Posted 13 September 2010 - 02:29 PM

Windows 7 64-bit
HP G62, Core i5, 4GB RAM, 500GB Hard drive


This was the information Windows gave me in a popup after it restarted:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000005
BCP4: FFFFFA8006E50C80
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091310-22620-01.dmp
C:\Users\Richie\AppData\Local\Temp\WER-173161-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104...mp;clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


This has happened several times before out of no where, whether I have several things plugged into USB ports, or whether it's just my mouse. This happens once every 3 or 4 days and I don't know why. It probably started when I unplugged my phone from my USB a few weeks ago without clicking "safely removing hardware". Ever since then I've been getting "bugcode_usb_driver" BSOD's and my HP Webcam (built-in) randomly installs and uninstalls itself out of no where, and it's no longer called "HP Webcam" in my device manager. It's now "USB Video Device". How is it a USB video device if it's built into my laptop though...? Already tried completely uninstalling all my USB root hubs in the device manager and updating their drivers, nothing is working. The laptop has never been hit or dropped, it's only 3 months old (with no warranty though). I'm tired of getting BSOD's for no reason and I'm tired of my webcam randomly disappearing and reappearing as if it's being plugged and unplugged. Someone please help.

Edited by Richiiee, 13 September 2010 - 02:30 PM.


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#2 Jacee

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Posted 13 September 2010 - 03:02 PM

See this http://social.answers.microsoft.com/Forums...0e-5e190dafdde4
It could be a USB Filter Driver that is causing the problem.

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#3 Richiiee

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Posted 13 September 2010 - 08:23 PM

Thanks for the link but I don't really understand what I need to do...

#4 Richiiee

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Posted 15 September 2010 - 03:58 PM

Bump.

#5 Broni

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Posted 15 September 2010 - 10:24 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#6 Richiiee

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Posted 16 September 2010 - 02:30 PM

Thanks. here you go.

==================================================
Dump File : 091310-25474-01.dmp
Crash Time : 13/09/2010 6:42:18 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000006
Parameter 3 : 00000000`00000005
Parameter 4 : fffffa80`06df3c80
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+12a60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\091310-25474-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 091310-22620-01.dmp
Crash Time : 13/09/2010 3:16:11 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000006
Parameter 3 : 00000000`00000005
Parameter 4 : fffffa80`06e50c80
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+12a60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\091310-22620-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 090810-36239-01.dmp
Crash Time : 08/09/2010 8:32:07 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000006
Parameter 3 : 00000000`00000005
Parameter 4 : fffffa80`06df1c80
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+12a60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\090810-36239-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 090410-25396-01.dmp
Crash Time : 04/09/2010 9:51:38 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000006
Parameter 3 : 00000000`00000005
Parameter 4 : fffffa80`06a9dc80
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+12a60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\090410-25396-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 083010-23072-01.dmp
Crash Time : 30/08/2010 5:45:35 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000006
Parameter 3 : 00000000`00000005
Parameter 4 : fffffa80`071b9c80
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+12a60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\083010-23072-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================



#7 Broni

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Posted 16 September 2010 - 08:09 PM

What USB devices do you have connected to your computer?

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#8 Richiiee

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Posted 16 September 2010 - 10:08 PM

90% of the time (and right now, and when I ran that test) it's just my mouse. I occassionally plug in my blackberry and ipod.

#9 Broni

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Posted 16 September 2010 - 10:15 PM

Go to Device Manager, open USB controllers section and uninstall all items listed there.
Restart computer. They'll be reinstalled automatically.

Edited by Broni, 16 September 2010 - 10:15 PM.

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#10 Richiiee

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Posted 17 September 2010 - 06:14 AM

Ok did that. My webcam is still missing though.

#11 cryptodan

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Posted 17 September 2010 - 12:28 PM

You may have to reinstall the software that came with your camera then.

#12 Broni

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Posted 17 September 2010 - 04:14 PM

As cryptodan said....and keep us posted on new BSODs (if any).

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#13 Richiiee

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Posted 17 September 2010 - 04:48 PM

I can't do that because I can't install the drivers for it if the computer doesn't even recognize there is a webcam. It just says ' no HP webcam found' and the driver installation closes itself.

#14 Broni

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Posted 17 September 2010 - 05:13 PM

Go to HP site, download webcam driver and install it manually.
I assume, it's build-in webcam?

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#15 Richiiee

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Posted 17 September 2010 - 06:31 PM

Yes it's built-in. That's what I did, I downloaded the specific webcam drivers for my model, didn't work




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