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suffering from virus attack but am lost in a big sea


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#1 needhelp2010

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Posted 13 September 2010 - 12:06 PM

Hi,
My wifes laptop has suddenly got a virus . We run McAfee virus suite but it detects and deleted the following virus:

Fakealert-oz
Sadly this seems to make no difference. The attack prevents me running any programs, getting to the cmd line etc even after a reboot.
I dl their stinger but could not run it nor could I run susyemprotection to turn off system restore. we keep getting opus claiming we have available issues and directing us to buy software. We cannot get to the internet, not even.in safe mode. All files ate claimed to be infected and will not run. I don't believe these messages really but cannot get control.

We are running ms Vista and any help is greatly appreciated and desperate needed

All the best,
Needhelp 2010ii

Edited by needhelp2010, 13 September 2010 - 12:10 PM.


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#2 quietman7

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Posted 13 September 2010 - 12:40 PM

Please perform a scan with Malwarebytes Anti-Malware and follow these instructions for doing a Quick Scan in normal mode.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware as you may need to rename it or use RKill by Grinler.

Edited by quietman7, 13 September 2010 - 12:47 PM.

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