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Have tried everything I know of. Still getting hacked.


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2 replies to this topic

#1 kloanto711

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Posted 13 September 2010 - 07:51 AM

I've dealt with spyware for the past 10 years, I'm no stranger to it. And yet, I've never been so stumped in my life.
About a week ago I did a fresh installation of Windows 7. This computer does not have a CD-drive installed, and so I used my own created ISO to install it over Windows XP SP3 Professional.
Since that time, my World of Warcraft account and the email associated with it have been repeatedly and repeatedly hacked. Just about every night. Every night I log in to see that
A. My account's password has been changed.
B. My email password has been changed (I can still access it via my other merged email)
C. My email is no longer attributed to my account.

I've managed to recover, lock, and unlock the account many times in the past week, sending in various information such as my security question and even a fully filled-out recovery form with an ID scan attached.
And every time I get my account back, I lose it just as quickly again.

I have tried just about every credible and available anti-malware program I've ever heard of. McAfee, AVG free, Spyware Doctor, Spybot S'n'D, Superantispyware, and just last night I ran a full scan with Malwarebyte's to see that I have 0 infected files. Nothing can find this thing.
The damndest thing is that this spyware seems to be attached to my network, not just my computer. 3 days ago I tried to change my information via my laptop which I rarely use, and my account was STILL compromised. I left my network homegroup with this computer but that was in vain as well. Still nada.

I'm sorry if I seem disorganized but I'm at my wit's end and this isn't exactly easy to explain.
Basically, it seems like whatever I'm doing is being watched, whichever computer I use, and nothing seems to help.

As promised, here is my Hijack This Log

Attached Files



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#2 Shannon2012

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Posted 20 September 2010 - 02:18 PM


Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 thcbytes

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Posted 01 October 2010 - 04:48 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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