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Comm Surrogate Crash


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#1 reactor903

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Posted 13 September 2010 - 06:35 AM

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Error message for comm crash screenshots..let me know:) I wasnt doing anything on the computer, i was away for the weekend and came back to the crash..

Gringo forwarded me to take care of this error, does anyone know how to fix this?

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#2 hamluis

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Posted 13 September 2010 - 10:27 AM

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#3 reactor903

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Posted 13 September 2010 - 11:28 AM

nothing happens, it doesn't scan and nothing comes up. nothing to save. am i doing something wrong?

#4 hamluis

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Posted 13 September 2010 - 11:35 AM

Go Start/Search...type *.dmp as the search string, search all files, including system files.

Post the results, please.

Louis

#5 reactor903

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Posted 13 September 2010 - 11:38 AM

how do i post results of the scan? screenshot work?

#6 hamluis

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Posted 13 September 2010 - 11:56 AM

A screenshot is fine :thumbsup:.

Louis

#7 reactor903

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Posted 13 September 2010 - 11:59 AM

Posted Image

I remember Dr. Watson having something to do with the crash as well.

Edited by reactor903, 13 September 2010 - 12:01 PM.


#8 hamluis

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Posted 13 September 2010 - 12:59 PM

Quite a collection of files...unfortunately, none of them are what I was looking for.

Click Start, point to Settings, and then click Control Panel.

Double-click System...click the Advanced tab, and then click Settings under Startup and Recovery.

In the Write debugging information list, click Small memory dump (64k).

The folder location for these files should be C:/Windows/Minidump. Take a look and see if there are any files in there.

You also should also Disable Automatic Restarts When Windows Crashes - http://www.bleepingcomputer.com/forums/topic74644.html, to ensure that dump files are created when BSODs occur.

Louis

#9 reactor903

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Posted 13 September 2010 - 01:09 PM

nothing in minidump folder. and i unchecked restart on fail. should just wait for the fail again? i dont get Blue Screen Of Death on this error so you know. its just an error i can just close.

#10 hamluis

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Posted 13 September 2010 - 01:26 PM

Details on such errors...ought to be available by looking in Event Viewer.

There is a website, www.eventid.net, where you can query for the EventID and Source and get some idea of what it might be. Do not subscribe. Historical info can be obtained by simply using Google to search the ID and Source together.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/topic40108.html

Louis

#11 reactor903

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Posted 14 September 2010 - 08:27 AM

im confused, im not getting a blue screen of death at all, i cant search for the event id cause there isnt any..

#12 hamluis

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Posted 14 September 2010 - 08:39 AM

Event Viewer...as the link provided indicates...is not necessarily related to BSODs.

Louis

#13 reactor903

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Posted 14 September 2010 - 08:58 AM

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this seems to be the problem.

this might be norton ghost, it is right before and after this type of error.. im going to try and uninstall it as i dont use it anymore.

Posted Image

Edited by reactor903, 14 September 2010 - 09:34 AM.





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