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I Need Help With My Computer


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#1 patri71

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Posted 09 November 2005 - 12:49 PM

[font=Arial][size=3][b]I am new here. My computer is giving me a hard time. When i reboot it pops up window installer trying to install trayapp, so i borrowed my mom's hp disk and reinstalled it thinking it would help this matter. It didnt help at all. How do I get this off my computer and be able to use my hp again without it popping up? Also something about Aiosoftware pops up to. I dont know anything about Hijack This what is that and where do i get it to help.....Please help me. Patri

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#2 Animal

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Posted 09 November 2005 - 02:37 PM

Hello Patri,

First of all let me say welcome to Bleeping Computer.

The problems you are describing are all related to HP products. Trayapp has a reference to imaging software. Aiosoftware is a reference to "All in One" software. Apparently you either have peripherals connected and they are looking for these apps. Or an installation was halted without completing. There may be other factors, but those should lead you toward whats causing your problem.

Without more information regarding any HP related products you have, or HP branded software on your machine. I would be guessing. Any additional information will help define a solution that will work best for you.

I would suggest you go to Add/Remove programs and see what HP related software may be on your system that you choose not to keep, and remove it that way.

hth

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#3 patri71

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Posted 09 November 2005 - 03:06 PM

I tried all that and rebooted and it still didnt do any thing. It aggravates me that i dont know how to get rid of it. Thank you for your suggestion though. patri

Hello Patri,

First of all let me say welcome to Bleeping Computer.

The problems you are describing are all related to HP products. Trayapp has a reference to imaging software. Aiosoftware is a reference to "All in One" software. Apparently you either have peripherals connected and they are looking for these apps. Or an installation was halted without completing. There may be other factors, but those should lead you toward whats causing your problem.

Without more information regarding any HP related products you have, or HP branded software on your machine. I would be guessing. Any additional information will help define a solution that will work best for you.

I would suggest you go to Add/Remove programs and see what HP related software may be on your system that you choose not to keep, and remove it that way.

hth

Da Bleeping Animal



#4 Rimmer

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Posted 09 November 2005 - 08:22 PM

As Animal suggested, it will be easier for people to help you if you give them some information about your system (like in my sig).
e.g. CPU type, RAM capacity, hard drive make and size, graphics card type, what version of windows, what anti-virus or anti-spyware you have. Also what model of HP do you have?

I dont know anything about Hijack This what is that and where do i get it to help


HijackThis (aka HJT) is a utility to help remove hard-to-handle malware, hijackers and other crud that gets into your system. It is a tool best used by trained people and we have a dedicated forum here at BC where trained volunteers analyse the Logs people submit.

There has not yet been anything which indicates malware activity on your PC, I think there are many things to look at before you head off to the HJT forum.
:thumbsup:

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
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