There are no guarantees or shortcuts
when it comes to malware removal and the use of specialized fix tools, especially when dealing with backdoor Trojans
or rootkit components
that can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Infections will vary and some will cause more harm to your system then others as a result of it having the ability to download more malicious files. Thus, sometimes it takes several efforts with different, the same or more powerful tools to do the job. Even then, with some types of malware infections, the task can be arduous. Your system is heavily infected
and disinfection will probably require the use of more powerful tools than we recommend in this forum
Lets try another scan first. If that does not help, then I will provide you instructions on what to do after that.
Please download TFC
(Temp File Cleaner) by Old Timer and save it to your desktop.alternate download link
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.
- Save any unsaved work. TFC will close ALL open programs including your browser!
- Double-click on TFC.exe to run it. Vista/Windows 7 users right-click and select Run As Administrator.
- Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
- TFC will clear out all temp folders (temp, IE temp, Java, FF, Opera, Chrome, Safari) for all user accounts including:
- All Users.
- and any other accounts in the user folder.
- Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Please perform a scan with Eset Online Anti-virus Scanner
- This scan requires Internet Explorer to work. If using a different browser, you will be given the option to download and use the ESET Smart Installer.
- Vista/Windows 7 users need to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
- Click the green button.
- Read the End User License Agreement and check the box:
- Check .
- Click the button.
- Accept any security warnings from your browser.
- Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
- Click the Start button.
- ESET will then download updates for itself, install itself, and begin scanning your computer.
- If offered the option to get information or buy software at any point, just close the window.
- The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
- When the scan completes, push
- Push , and save the file to your desktop as ESETScan.txt.
- Push the button, then Finish.
- Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt
file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click
, then type or copy and paste everything in the code box below into the Open dialogue box:
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
- Click Ok and the scan results will open in Notepad.
- Copy and paste the contents of log.txt in your next reply.