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Redirects from pages using chrome


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#1 Help-Needed

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Posted 12 September 2010 - 07:37 PM

Hello

Within the past few days I've been having some issues using Chrome and any help to fix the problem would be greatly appreciated.


Here's what I've been noticing.

1. Redirects are occurring from normal websites. For example I will click on a link on the main espn page and another page will open up with an advertisement and the initial espn page will go to so random search page or advertisement.
2. When I open up a bookmarked site (the most recently visited ones from the chrome homepage) I can't seem to connect on the first try. It takes several refreshes for it to connect. Before, I never had an issue.
3. Sites are taking longer to load and seem to be running much slower.
4. Embeded videos (espn/youtube) always error, and I have to reload the page repeatedly.
5. I've been getting the blue screen of death several times a day now. Prior, it happened once in a blue moon.

I saw a guide earlier on what information to have in the initial posting, but I can't seem to find it again after the blue screen hit me. So if anyone can either link me that guide, or tell me what I need to do to give the relevant information, I would appreciate.

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#2 quietman7

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Posted 13 September 2010 - 08:21 AM

Please perform a scan with Malwarebytes Anti-Malware and follow these instructions for doing a Quick Scan in normal mode.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware.


Please follow these instructions: How to remove Google Redirects or the TDSS, TDL3, Alureon rootkit using TDSSKiller
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • When the program opens, click the Start Scan button.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure is selected, then click Continue > Reboot now to finish the cleaning process. <- Important!!
    Note: If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection.
  • A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
-- For any files detected as 'Suspicious', get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.
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#3 Help-Needed

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Posted 13 September 2010 - 01:36 PM

Thank you for the response, however I'm having some difficulty with your instructions.

I am unable to navigate to any link to download MBAM.
I tried your alternate instructions for downloading and running (rkill etc), but the first problem is still the issue.
I located an older version of MBAM that I had previously downloaded, but cannot see any executable file in the folder.
I did NOT download and run TDSSKiller.exe. Since I couldn't run MBAM, I didn't want to screw anything up by doing things in the wrong order.

Any suggestions?

Also, thanks again.

#4 quietman7

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Posted 13 September 2010 - 01:42 PM

If you cannot use the Internet or download any required programs to the infected machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program(s).

It doesn't matter what order you use at this point.
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#5 Help-Needed

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Posted 13 September 2010 - 04:44 PM

I downloaded and ran RKill.

I then managed to download a copy of Mbam from another site and it appeared to run successfully.

I did however still get redirected to another site when I tried clicking on a link on this forum.

Here are both logs produced.

mbam log
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4125

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18865

5/21/2010 7:21:01 PM
mbam-log-2010-05-21 (19-21-01).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 339839
Time elapsed: 2 hour(s), 28 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\NetProject (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Farmer\AppData\Local\asam.exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
C:\Users\Farmer\AppData\Local\syssvc.exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.




RKill Log


This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Farmer on 09/13/2010 at 17:38:13.


Services Stopped:


Processes terminated by Rkill or while it was running:


C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Users\Farmer\Desktop\V\Malwarebytes' Anti-Malware\usethis.exe
C:\Windows\system32\DllHost.exe
C:\Users\Farmer\Desktop\V\rkill.com


Rkill completed on 09/13/2010 at 17:38:26.



#6 quietman7

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Posted 13 September 2010 - 05:56 PM

Your Malwarebytes Anti-Malware log indicates you are using an outdated database version.
The database shows 4125. Last I checked it was 4607.

Please update it through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Note: Mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating through the program's interface or have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, is to do the following: Install MBAM on a clean computer, launch the program and update through MBAM's interface. Copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP,Windows 2000, 2003: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista, Windows 7, 2008: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware
Did you perform a scan with TDSSKiller.exe yet. If not, please do so.
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#7 Help-Needed

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Posted 13 September 2010 - 06:46 PM

When I try updating the version through the program I get this error.

'MBAM_ERROR_UPDATING(12007,0, WinHttpSendRequest).

At this time downloading to another clean computer is not an option. Is there any other solution to update MBAM?

#8 quietman7

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Posted 13 September 2010 - 08:33 PM

Perform a scan with TDSSKiller.exe as instructed and then try updating/running MBAM.
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#9 Help-Needed

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Posted 13 September 2010 - 11:02 PM

Scanned with TDSSKiller and it showed zero infections.

Tried running MBAM to update, and still get the same error.

#10 quietman7

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Posted 14 September 2010 - 07:30 AM

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is hidden piece of malware (i.e. rootkit) which has not been detected by your security tools that protects malicious files and registry keys so they cannot be permanently deleted. Other types of malware can even terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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