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THink I've got a malware infection. Can you help please?


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2 replies to this topic

#1 Piddlin Panzer

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Posted 12 September 2010 - 05:42 PM

Hi guys. Firstly, if you can help me a warm thank you and if you can't thanks anyway:)

Basically whats happening when using IE and Firefox, they tend to run quite slowly and constantly fail to connect to various sites, in quite an unpredictable fashon, sometimes you might get a connection to site x and sometimes not.

There was a few times a redirect to a pharmasuitcals web page a few times but that has ceased since running Norton.

The comp otherwise is running fine, just the browsers really. Now my level of computer knowledge is quite basic and having to reformat after a disasterous attempt to blunder through hijackthis by myself I've come to you for your help :flowers:

I haven't got hijackthis or any other Virus, Trojan, Spyware, and Malware Removal programmes on here except Norton....which turned out to be quite a neat little waste of money :thumbsup:

So if you can help this will be a starting from step one situation.

Thanks again.

Edited by Orange Blossom, 13 September 2010 - 03:55 PM.
Move to AII for initial assistance. ~ OB


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#2 rockmilk

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Posted 17 September 2010 - 01:14 AM

http://www.eset.com/online-scanner


http://www.superantispyware.com/downloadfi...EE&rid=3324

http://www.malwarebytes.org/mbam.php

#3 quietman7

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Posted 17 September 2010 - 07:31 AM

How do I get help? Who is helping me?

rockmilk, it is not very useful to refer members to use tools without providing instructions how to use them.


Piddlin Panzer, please perform a scan with Malwarebytes Anti-Malware and follow these instructions for doing a Quick Scan in normal mode.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware as you may need to rename it or use RKill by Grinler.


Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders (temp, IE temp, Java, FF, Opera, Chrome, Safari) for all user accounts including:
    • Administrator.
    • All Users.
    • LocalService.
    • NetworkService.
    • and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.


Please perform a scan with Eset Online Anti-virus Scanner.
  • This scan requires Internet Explorer to work. If using a different browser, you will be given the option to download and use the ESET Smart Installer.
  • Vista/Windows 7 users need to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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