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Well yes....am I infected? I just don't know.


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#1 rye_encoke

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Posted 12 September 2010 - 02:52 PM

I don't seem to be having any problems with slow computer or webpage redirects or anything really. Except.....I run Firefox, haven't used Internet Explorer for years. However, in my task manager I will often have several instances of iexplore.exe as well as mshta.exe running. Sometimes as many as 7 iexplore and 12 mshta. I checked on line and see that these can be indicators of a virus, particularly since I don't run internet explorer. I also checked and it is iexplore (small letter i) and not lexplore.

I have run microtrend housecall and found no problems, malwarebytes and nothing and the anti-virus scan provided by my internet provider (rogers cable), I have also run spybot and clutter cleaner. All show no problems. When I do have these many instances of iexplore and mshta running in my task manager, my computer does not run slower and my cpu usage is always low, maybe around 3 or 4 %.

So.....am I infected?

Edited by rye_encoke, 12 September 2010 - 03:26 PM.


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#2 boopme

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Posted 12 September 2010 - 09:42 PM

This will be found at C:\WINDOWS\System32\mshta.exe in your XP/2000 based system. This file is used by your OS to read HTA files it is non essential but deleting will screw your system up. If you find an instance of this file outside the system32 folder then it is an imposter, mshta.exe will only run in the system32 folder.
It can conceivably run as any user. A process with this name running as a different user is not necessarily indicative of a malware infection.

Two iexplore.exe is normal in IE8 when you open up the internet.

If you have windows 7 and open up two more tabs you will then have
four iexplore.exe running and obviously the more tabs open the more
iexplore.exe’s you will see

Do you have any running in Task Manager when IE is closed?
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#3 rye_encoke

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Posted 13 September 2010 - 11:28 AM

Yes all the mshta are running under SYSTEM in my task manager.

As for the iexplore I have none running today so far. But as I said I never ever use internet explorer. I mean its still installed on my computer but I don't use it for anything so should there be any instances of it running in task manager?

#4 boopme

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Posted 13 September 2010 - 11:35 AM

Maybe with Win & . What is your OS?

Let's do 2 scans here.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


ESET online scan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the ESET Online Scanner button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Export to text file... to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Eset Smart Installer icon on your desktop.
  • Check the "YES, I accept the Terms of Use"
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push "List of found threats"
  • Push "Export to text file", and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the "<<Back" button.
  • Push Finish
In your next reply, please include the following:
  • Eset Scan Log


NOTE: In some instances if no malware is found there will be no log produced.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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#5 rye_encoke

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Posted 13 September 2010 - 11:57 AM

thank you, I will do these things...however I should let you know that I am going into the hospital for the next 7 to 10 days, so please do not think I have ignored this help when you don't see me respond immediately. it's also possible that after I return home I may not be able to access my computer (sit at it, I may be on strict bedrest). so again, as soon as possible I will do as you say and respond with what you asked, but because of a surgery it won't be immediate.

#6 boopme

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Posted 13 September 2010 - 12:01 PM

I'll keep a light on for ya. Reply here.
Good luck with your surgery. :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 rye_encoke

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Posted 15 September 2010 - 07:20 PM

Hiya, I am back, surgery was cancelled.

I was going to do exactly as you said, however...when I got back I booted up my computer and ran my normal virus scan. But I kept getting a windows explorer error.

Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

I am asked to send error report or don't send. Regardless of what I choose, the popup will disappear but then reappear maybe 15 seconds later. This will continue to happen indefinitely. I can run programs, access the internet if I DON"T close the popup window showing the error.

I did an eventview and found the problem is with the winlogon, and has something to do with an a9.tmp file, although I can't find that file anywhere on my computer.

So, the old problems still exist, but now I have this new one as well. My brother was using my computer and tried to fix it by looking stuff up so there were a bunch of "fixer programs" that he downloaded and ran and when they didnt fix the problem he deleted them. So at this point I honestly have not a clue what to do. I was almost in tears when I got home today and was very close to taking my computer in and pay to have it set to rights, but thought I would go here first and see if I am not as bad off as I think I might be and you guys can help.


edited: I use xp professional as operating system, I am administrator

edited again: so just leave a quick note if you want me to do the above first, or if not then I will look for a new reply with new instructions. note that anything I do will have the error window popup up...I think its called dwwin in my task manager...although I havent checked in safe mode to see what happens in safe mode. last edit I promise

Edited by rye_encoke, 15 September 2010 - 09:15 PM.


#8 boopme

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Posted 16 September 2010 - 09:14 PM

Hello, you still need help. We had a family emergency and I am now catching up.
The file "a9-tmp.exe" is known to be created under the following filenames: Is a malware.
%Temp%\a2-tmp.exe
%Temp%\a4-tmp.exe
%Temp%\a9-tmp.exe

Note: %Temp% is a variable that refers to the temporary folder in the short path form. By default, this is C:\Documents and Settings\[UserName]\Local Settings\Temp\ (Windows NT/2000/XP).

Is the error A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message?

Do you do windows updates thru Firefox?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 rye_encoke

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Posted 17 September 2010 - 07:49 AM

okay so the explorer error has stopped happening....I have no idea why....but it was a could not be written to error. it stopped after I ran housecall again the other night and housecall found and removed the a9.tmp thingie.

as for the other thing, the multiple instances of iexplore and mshta, still getting those, they still have no real effect on my computer like slowing it down or anything, computer seems to be running fine.

so what should I do now? still run some stuff or leave it and hope for the best?

#10 boopme

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Posted 17 September 2010 - 11:28 AM

Possibility that a well hidden rootkit is at work.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 rye_encoke

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Posted 17 September 2010 - 04:00 PM

posted in new thread here


http://www.bleepingcomputer.com/forums/topic347987.html

#12 boopme

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Posted 17 September 2010 - 07:48 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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