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dllhost.exe...NTVDM CPU encountered illegal instruction


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2 replies to this topic

#1 lankaster9

lankaster9

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  • 1 posts
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  • Location:Dallas, TX
  • Local time:11:42 AM

Posted 12 September 2010 - 02:44 AM

Hi, thanks for reviewing my problem as follows:

Whenever I open/explore a Media containing Folder with "Always show Icons, never Thumbnails" UNCHECKED (so as to be able to browse my folder and easily locate images)
1. a DOS screen POPS up flashing quickly and finally displaying "dllhost.exe" in the top left corner.
2. immediately following: error window as follows:
16 bit MS-DOS Subsystem
dllhost.exe
The NTVDM CPU has encountered an illegal instruction.
CS:0000 IP:0075 OP:f0 00 f0 37 05 Choose 'Close' to terminate the
application.

Choosing 'close' immediately sends me back to items #1 & 2 above. Choosing 'ignore' calls up Windows Error Reporting. Meanwhile, maybe a dozen thumbnails are displayed while the others are STILL ICONS! Scrolling down will bring up a few more thumbnails, but the DOS Pop-Up screens and Error Windows keep Bogging Everything Down! BTW, I've tried going with "Preview Panel" within Folder Window, which will only show Icons, never Thumbnails.
This has been going on for about 18 months. I've seen that many Windows users have experienced the same or similar incidents, but have found no solution for my System other than choosing to "always display Icons," which makes working with my images/media VERY tedious. Any help would be a godsend. I've let this go on far too long! Here's the info that bleepingcomputer.com suggested: crazy.gif crazy.gif

DDS (Ver_10-03-17.01) - NTFSx86
Run by Administrator at 0:21:21.11 on Sun 09/12/2010
Internet Explorer: 8.0.6001.18943
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.959.228 [GMT -5:00]

AV: AVG 7.5.516 *On-access scanning enabled* (Updated) {41564737-3200-1071-989B-0000E87B4FB1}
SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k apphost
C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Windows\system32\CISVC.EXE
C:\Windows\system32\inetsrv\inetinfo.exe
C:\Windows\System32\svchost.exe -k ipripsvc
C:\Windows\System32\msdtc.exe
C:\Program Files\Google\Update\1.2.183.29\GoogleCrashHandler.exe
C:\Windows\system32\mqsvc.exe
C:\Windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe
C:\Windows\System32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k rsmsvcs
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\System32\tcpsvcs.exe
C:\Windows\System32\snmp.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\vds.exe
C:\Windows\system32\svchost.exe -k iissvcs
C:\Windows\system32\svchost.exe -k wcssvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\mqtgsvc.exe
C:\Windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\locator.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\cidaemon.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\MSN Toolbar\Platform\5.0.1423.0\mswinext.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Users\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

mStart Page = about:blank
mDefault_Page_URL = hxxp://webwatch.lbtransit.com/webwatch/
uInternet Settings,ProxyOverride = *.local
uSearchAssistant =
uCustomizeSearch =
uURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No File
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\5.0.1423.0\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Google Gears Helper: {e0fefe40-fbf9-42ae-ba58-794ca7e3fb53} - c:\program files\google\google gears\internet explorer\0.5.36.0\gears.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: @c:\program files\msn toolbar\platform\5.0.1423.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\5.0.1423.0\npwinext.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
TB: {FD2FD708-1F6F-4B68-B141-C5778F0C19BB} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [ehtray] c:\windows\ehome\ehtray.exe
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe
IE: {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - c:\program files\bodog poker\BPGame.exe
IE: {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - {0B4350D1-055F-47A3-B112-5F2F2B0D6F08} - c:\program files\google\google gears\internet explorer\0.5.36.0\gears.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: icuii.com
Trusted Zone: legacyfamilytree.com\www
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {6218F7B5-0D3A-48BA-AE4C-49DCFA63D400} - hxxp://www.myheritage.com/Genoogle/Components/ActiveX/SearchEngineQuery.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} - hxxp://ax.emsisoft.com/asquared.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
AppInit_DLLs: c:\progra~1\google\google~2\goec62~1.dll,c:\progra~1\google\google~2\goec62~1.dll c:\progra~1\google\google~2\goec62~1.dll,c:\progra~1\google\google~2\GOEC62~1.DLL
LSA: Authentication Packages = msv1_0 relog_ap
IFEO: taskmgr.exe - c:\program files\glary utilities\procmgr.exe
Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2009-10-10 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-10-10 20560]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2009-10-10 53328]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-2-21 40384]
R2 cpuz132;cpuz132;c:\windows\system32\drivers\cpuz132_x32.sys [2009-11-29 12672]
R2 iprip;RIP Listener;c:\windows\system32\svchost.exe -k ipripsvc [2009-1-18 21504]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2010-8-13 1153368]
R3 FETND6V;VIA Rhine Family Fast Ethernet Adapter Driver;c:\windows\system32\drivers\fetnd6v.sys [2009-5-15 43520]
R3 GUCI_AVS;USB2.0 UVC VGA;c:\windows\system32\drivers\GUCI_AVS.sys [2010-6-2 592640]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-10-2 133104]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-2-21 40384]
S3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-2-21 40384]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2009-1-18 21504]
S3 netr73;Linksys Compact Wireless-G USB Adapter Driver for Vista;c:\windows\system32\drivers\netr73.sys [2006-12-29 247808]
S3 se_filter;System Explorer Filter Driver;c:\windows\system32\drivers\SE_Filter.sys [2010-7-24 9216]
S3 USB Wireless USB Adapter®;USB Wireless USB Adapter® Service for Wireless USB Adapter;c:\windows\system32\drivers\vnetusbr.sys [2007-10-4 100736]
S3 WMSvc;Web Management Service;c:\windows\system32\inetsrv\WMSvc.exe [2009-1-18 11264]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-09-12 05:16:46 0 ----a-w- c:\users\administrator\defogger_reenable
2010-09-12 01:25:36 0 d-----w- c:\programdata\HP
2010-09-11 06:43:31 0 d-----w- c:\program files\Full Tilt Poker
2010-09-11 01:30:06 0 d-----w- C:\FIND_MOZ_EXT
2010-09-11 01:29:08 0 d-----w- c:\program files\Glary Utilities
2010-09-08 07:00:25 167592 ----a-w- c:\windows\system32\asw7B25.tmp
2010-08-21 22:27:44 0 d-----r- c:\program files\Skype
2010-08-19 18:36:15 0 d-----w- c:\program files\Bodog Poker
2010-08-14 02:37:36 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-08-14 02:08:11 0 d-----w- c:\program files\LanTricks
2010-08-14 01:58:37 0 d-----w- c:\program files\Sophos

==================== Find3M ====================

2010-09-12 02:45:26 51200 ----a-w- c:\windows\inf\infpub.dat
2010-09-12 02:45:26 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-09-12 02:45:26 143360 ----a-w- c:\windows\inf\infstor.dat
2010-09-07 15:12:17 38848 ----a-w- c:\windows\avastSS.scr
2010-08-21 20:49:08 230436 ----a-w- C:\PAP7501.dat
2010-08-12 18:29:48 2772992 ----a-w- c:\windows\system32\GPhotos.scr
2010-07-24 05:50:43 9216 ----a-w- c:\windows\system32\drivers\SE_Filter.sys
2010-06-28 20:57:12 165032 ----a-w- c:\windows\system32\aswF0ED.tmp
2010-06-28 20:57:12 165032 ----a-w- c:\windows\system32\asw1B5F.tmp
2010-06-26 06:05:49 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-26 06:02:15 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-06-26 06:02:15 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-06-26 04:25:02 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-06-21 13:37:03 2037760 ----a-w- c:\windows\system32\win32k.sys
2010-06-20 01:53:51 411368 ----a-w- c:\windows\system32\deployJava1.dll
2010-06-18 17:31:29 36864 ----a-w- c:\windows\system32\rtutils.dll
2009-11-18 01:07:06 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-02-01 00:49:52 174 --sha-w- c:\program files\desktop.ini
2007-09-19 22:19:59 0 ----a-w- c:\program files\JustZIPit.zip
2007-09-08 21:04:28 12512 ----a-w- c:\windows\inf\mdc8021x\mdc8021x.sys
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2010-05-29 15:02:39 16384 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2010-05-29 15:02:39 32768 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2010-05-29 15:02:39 16384 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\cookies\index.dat
2009-11-07 11:31:40 278528 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2010-02-27 04:41:24 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\feeds cache\index.dat
2009-05-18 12:32:51 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012009051120090518\index.dat
2009-05-18 12:32:51 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012009051820090519\index.dat
2009-10-24 04:38:40 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012009102320091024\index.dat
2010-02-18 01:58:11 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012010021720100218\index.dat
2010-02-20 05:40:56 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012010021920100220\index.dat
2010-02-27 04:41:24 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012010022620100227\index.dat
2010-02-27 04:35:43 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\internet explorer\userdata\index.dat
2010-02-27 04:41:24 16384 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\iecompatcache\index.dat
2010-02-27 04:41:24 114688 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\privacie\index.dat
2009-05-18 12:31:36 16384 --sha-w- c:\windows\system32\config\systemprofile\desktop\%appdata%\microsoft\windows\ietldcache\index.dat
2008-01-19 07:33:37 397312 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6001.18000_none_f1582d884fb532fb\WinMail.exe
2008-01-19 07:33:37 397312 --sha-w- c:\windows\winsxs\x86_microsoft-windows-mail-app_31bf3856ad364e35_6.0.6002.18005_none_f343a6944cd6fe47\WinMail.exe

============= FINISH: 0:23:42.69 ===============

Attached Files



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#2 Shannon2012

Shannon2012

  • Security Colleague
  • 3,657 posts
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  • Location:North Carolina, USA
  • Local time:12:42 PM

Posted 17 September 2010 - 01:01 PM


Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 thcbytes

thcbytes

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Posted 25 September 2010 - 01:00 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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