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Am I still infected?


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#1 Fearful Penguin

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Posted 11 September 2010 - 03:48 PM

Hello,

I hope I'm posting this in the right place. Managed to become infected with one of the antivirus malware programs - followed the instructions to remove it and all scans (malwarebytes and avast) are running clear. However, most of the internet browsers on the laptop that became infected do not work. We have two users on the laptop - on one user, none of the browers (IE or Firefox) work. On the other user (the administrator), Firefox works but IE and Chrome do not.

Do you know whether I could still be infected, or whether this is likely to be settings that have been changed whilst getting rid of the malware? Any advice would be much appreciated, I'm not really sure where to go from here.

Thanking you in advance,

Fearful Penguin

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#2 Fearful Penguin

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Posted 11 September 2010 - 04:12 PM

Apologies, I just rechecked, and all browsers work on the main admin account, however none of them (chrome, firefox or IE) work on the other user. This user is the one that became infected with the malware. One of the browsers came up with a message saying that it was trying to connect to a proxy server that was being refused.

Thanks!

#3 boopme

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Posted 11 September 2010 - 05:50 PM

Hello try this on the problem machine.
Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Now check if it is working again.

Edited by boopme, 11 September 2010 - 05:51 PM.

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#4 Fearful Penguin

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Posted 12 September 2010 - 04:02 PM

Thank you so much, works now, sometimes things are so simple but I guess nothing is simple if you don't know the answer!

Much appreciated, thank you.

#5 boopme

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Posted 12 September 2010 - 05:14 PM

You're very welcome... Would you still run a scan and see if it's clean?
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Fearful Penguin

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Posted 13 September 2010 - 01:14 PM

Hi,

I installed a new version of Malwarebytes and ran the quick scan - it said the scan completed successfully and no malicious items were found.

The log is as follows:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4608

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18943

13/09/2010 19:11:25
mbam-log-2010-09-13 (19-11-25).txt

Scan type: Quick scan
Objects scanned: 142454
Time elapsed: 8 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 boopme

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Posted 13 September 2010 - 01:28 PM

Thank you, I just wanted to be sure before you left. :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Fearful Penguin

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Posted 13 September 2010 - 02:01 PM

Thanks!
:thumbsup:




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