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Windows XP Pro Freezing


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5 replies to this topic

#1 mightythor

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Posted 11 September 2010 - 01:15 PM

Cannot use anything from desktop and Windows close but not on screen. Everything working slowly. Virus got into my gmail and they made me change password.

If I restart then everything works for like 5 mins and then the window start closing slower and screen does not refresh. Cannot get anything to work on desktop.

Where can i get someone to check my HiJackThis log?

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#2 hamluis

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Posted 11 September 2010 - 01:27 PM

Rather than post a HJT log...follow the suggestions/instructions at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html, starting with Step 6. Note that it requests a DDS log, not a HJT log.

Step 9 in the directions linked to...will take you to the appropriate forum for posting the DDS log.

Thanks :thumbsup:.

Louis

#3 mightythor

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Posted 11 September 2010 - 02:23 PM

thanks for some reason i lock before finishing. I have the root and dds.

#4 hamluis

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Posted 11 September 2010 - 02:26 PM

Posting the DDS log by itself (along with narrative summarizing your situation) will be sufficient for purposes of getting your malware thread started.

If your helper desires any additional logs or data...he/she will ask for them.

Louis

Edited by hamluis, 11 September 2010 - 02:51 PM.


#5 mightythor

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Posted 11 September 2010 - 02:37 PM

thanks

#6 Orange Blossom

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Posted 13 September 2010 - 05:43 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic346669.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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