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Need Help...... :wacko:


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12 replies to this topic

#1 surfgal545

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Posted 08 November 2005 - 11:53 PM

I use Mozilla Firefox but IE popups keep coming up.....
Ran Spybot and AdAware...both updated


Logfile of HijackThis v1.99.1
Scan saved at 8:36:31 PM, on 11/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\D-Link\Air USB Utility\AirCFG.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\DOCUME~1\Chelsea\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\DOCUME~1\Chelsea\LOCALS~1\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: XBTP07618 - {2296428D-C133-4928-B76A-A200FF409572} - C:\PROGRA~1\FREEPR~1\freeprod.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [D-Link Air USB Utility] C:\Program Files\D-Link\Air USB Utility\AirCFG.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1106528759496
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: WZCBDL Service (WZCBDLService) - D-Link - C:\Program Files\WZCBDL Service\WZCBDLS.exe

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#2 miekiemoes

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Posted 09 November 2005 - 04:50 AM

Hello,

First of all, you didn't unzip/extract hijackthis.. and it's still in the tempfolder.
So I strongly advise to unzip/extract hijackthis.zip.
Read here how to unzip/extract properly:
http://metallica.geekstogo.com/xpcompressedexplanation.html
Create a permanent folder and move hijackthis.exe into it. The reason is because hijackthis creates backups and when it's in your temp-folder it can be accidentally deleted.
How do you make a permanent folder:

Click My Computer, then C:\ and then on Program Files.
In the menu bar, File->New->Folder.
That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis".
Now you have C:\Program Files\HijackThis. Put your HijackThis.exe there.

I see only a leftover in your hijackthislog, so check and fix next entry in hijackthis:

O2 - BHO: XBTP07618 - {2296428D-C133-4928-B76A-A200FF409572} - C:\PROGRA~1\FREEPR~1\freeprod.dll (file missing)

Then delete next folder: C:\Program files\Freeprod <== folder. Could be called Freeprod Toolbar as well.

I also want you to perform an online scan..

* Perform an onlinescan with panda: (please use this scanner instead of any other scanner!)
Panda Online
- Once you are on the Panda site click the Scan your PC button
- A new window will open...click the Check Now button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
- When download is complete, click on Local Disks to start the scan
- When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
Post the contents of the Panda scan report.

Can you also tell me what popups you are exactly getting? Jamba popups? Popups ending with the name "type=dname", popups from the Messenger Service?
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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 surfgal545

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Posted 10 November 2005 - 03:57 AM

The popups say Exclusive Rewards, Casino stuff, etc. They still pop up even after I deleted what you said.


Incident Status Location

Adware:Adware/Maxifiles No disinfected C:\Program Files\Common Files\Windows\mc-110-12-0000080.exe
Adware:Adware/Maxifiles No disinfected C:\Program Files\Freeprod Toolbar\freeprod.dll


Hello,

First of all, you didn't unzip/extract hijackthis.. and it's still in the tempfolder.
So I strongly advise to unzip/extract hijackthis.zip.
Read here how to unzip/extract properly:
http://metallica.geekstogo.com/xpcompressedexplanation.html
Create a permanent folder and move hijackthis.exe into it. The reason is because hijackthis creates backups and when it's in your temp-folder it can be accidentally deleted.
How do you make a permanent folder:

Click My Computer, then C:\ and then on Program Files.
In the menu bar, File->New->Folder.
That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis".
Now you have C:\Program Files\HijackThis. Put your HijackThis.exe there.

I see only a leftover in your hijackthislog, so check and fix next entry in hijackthis:

O2 - BHO: XBTP07618 - {2296428D-C133-4928-B76A-A200FF409572} - C:\PROGRA~1\FREEPR~1\freeprod.dll (file missing)

Then delete next folder: C:\Program files\Freeprod <== folder. Could be called Freeprod Toolbar as well.

I also want you to perform an online scan..

* Perform an onlinescan with panda: (please use this scanner instead of any other scanner!)
Panda Online
- Once you are on the Panda site click the Scan your PC button
- A new window will open...click the Check Now button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
- When download is complete, click on Local Disks to start the scan
- When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
Post the contents of the Panda scan report.

Can you also tell me what popups you are exactly getting? Jamba popups? Popups ending with the name "type=dname", popups from the Messenger Service?



#4 miekiemoes

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Posted 10 November 2005 - 07:31 AM

Hello,

I asked you to delete next folder:

C:\Program Files\Freeprod Toolbar

It still shows in your Pandascan.... Did you forget to delete it?
If so, please delete it now.

Also, delete next file:

C:\Program Files\Common Files\Windows\mc-110-12-0000080.exe

This is a hidden system file, so for that, you'll have to show your hidden files and folders... To do this, perform next:

Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option. <== important step!
Click Yes to confirm.
Click OK.

Also perform next:

Download Brute Force Uninstaller.
Unzip it to a folder of itís own (c:\BFU).
Read here how to unzip/extract properly:
http://metallica.geekstogo.com/xpcompressedexplanation.html
Start the Brute Force Uninstaller by doubleclicking BFU.exe

Next to the 'scriptfile to execute'-window you'll see a little icon as shown in next picture: Posted Image
When you click that icon, a little window will open that says: 'Please enter the full URL to the sript you want to execute'
In the field, copy and paste next URL:

http://downloads.subratam.org/BFUscripts/igetnetfreepod.BFU

Click Ok
Then click execute in Brute Force Uninstaller.

Wait for the complete script execution box to popup and press OK.
Press exit to terminate the BFU program.

When done...

Please download AproposFix from here:
http://swandog46.geekstogo.com/aproposfix.exe

Save it to your desktop but do NOT run it yet.

Then please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.


Once in Safe Mode, please double-click aproposfix.exe.
This will create a new folder on your desktop called aproposfix.
Open the aproposfix folder on your desktop and run RunThis.bat. Follow the prompts.

I can't stress enough how important it is that this has to be performed in safe mode, because in Normal mode, windows doesn't see the files, so they can't be deleted as well.

Reboot back to normal mode.

Post the entire contents of the log.txt file in the aproposfix folder in your next reply.
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#5 surfgal545

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Posted 21 November 2005 - 06:09 PM

Log of AproposFix v1

************

Running from directory:
C:\Documents and Settings\Chelsea\Desktop\aproposfix

************

Registry entries found:

[HKEY_LOCAL_MACHINE\Software\C7XiEAwFIjn5]
@="ahs6E:CLMMLMMNMj .\\XQPLMMLbOMvhmcnvrMDJDE:7SRM.C3G:CDMD33:C3z6NDJD"
"Device"="\\\\.\\Kbdc810"
"DriverPath"="C:\\WINDOWS\\system32\\drivers\\siierial.sys"
"DriverName"="BITlter"
"HideUninstallerName"="C:\\Program Files\\Powpanel\\hpbal10n.exe"
"HDll"="C:\\WINDOWS\\system32\\nppsh400.dll"
"ServerAddress"="adchannel.contextplus.net"
"LegalNote"="http://adchannel.contextplus.net/legal-note/nonbranded.html"
"PartnerId"="CP.GH2"
"InstallationId"="{X7fe00e1-8740-7826-26ae-91ec79ae3bd8}"
"PageFiltering"=dword:00000001
"ClientName"="C:\\Program Files\\Powpanel\\xpbshx32.exe"
"AutoUpdater"="C:\\WINDOWS\\system32\\catsname.exe"
"Version"="2.0.128"
"CrMnTmt"=dword:0036ee80

************

Removing hidden service:
Service BITlter removed.

Removing hidden folder:
Deletion of folder Powpanel succeeded!

Deleting files:

Deletion of file C:\WINDOWS\system32\drivers\siierial.sys succeeded!
Deletion of file C:\WINDOWS\system32\catsname.exe succeeded!
Deletion of file C:\WINDOWS\system32\nppsh400.dll succeeded!

Backing up files:
Done!

Removing registry entries:

REGEDIT4

[-HKEY_CURRENT_USER\Software\C7XiEAwFIjn5]
[-HKEY_LOCAL_MACHINE\Software\C7XiEAwFIjn5]

Done!

Finished!

#6 miekiemoes

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Posted 21 November 2005 - 06:15 PM

Hello,

Can you post a new hijackthislog as well please? :thumbsup:
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#7 surfgal545

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Posted 21 November 2005 - 06:27 PM

Logfile of HijackThis v1.99.1
Scan saved at 3:24:58 PM, on 11/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WZCBDL Service\WZCBDLS.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\D-Link\Air USB Utility\AirCFG.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Chelsea\Desktop\Tools\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [D-Link Air USB Utility] C:\Program Files\D-Link\Air USB Utility\AirCFG.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares Lite Edition\Ares.exe" -h
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1106528759496
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: WZCBDL Service (WZCBDLService) - D-Link - C:\Program Files\WZCBDL Service\WZCBDLS.exe

#8 miekiemoes

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Posted 21 November 2005 - 06:29 PM

I see a clean log.
How are things running now?
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#9 surfgal545

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Posted 22 November 2005 - 12:58 AM

no

I see a clean log.
How are things running now?



#10 miekiemoes

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Posted 22 November 2005 - 01:25 AM

Hi,

Can you explain? What problems are you still having? Because the word 'no' doesn't explain a thing to me. :thumbsup:
The more info you can give me, the better I can help you.
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#11 surfgal545

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Posted 24 November 2005 - 09:10 PM

Sorry. I meant nothing is wrong with it now. Thank you soooo much

#12 miekiemoes

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Posted 25 November 2005 - 01:30 AM

Aaah, I misunderstood. :thumbsup:

Glad to hear things are solved.

To keep this clean in the future, I would suggest the following things:

Install Spywareblaster
SpywareBlaster doesn`t scan and clean for so-called spyware, but prevents it from being installed in the first place. It blocks the popular spyware ActiveX controls, and also prevents the installation of any of them via a webpage.

* Avoid illegal sites, because that's where most malware is present.
* Don't click on links inside popups.
* Don't click on links in spam messages claiming to offer anti-spyware software; because most of these so called removers ARE spyware.
* Download free software only from sites you know and trust. Because a lot of free software can bundle other software, including spyware.

Let your antispywarescanner(s) scan frequently and don't forget to update before.

And I do suggest you perform an online virusscan once in a while. (Housecall and/or Bitdefender). Because what one virusscanner can't find another one maybe can.
Also make sure that your virusscanner, the one that is installed on your system is always up to date!

Make sure your windows has the latest updates: http://windowsupdate.microsoft.com/

If you are having XP SP2, read here how to configure Security Features for Internet Explorer:
http://www.microsoft.com/technet/security/...xp/iesecxp.mspx

Also visit this Free Online Scanner for PC Health and Safety

More info on how to prevent malware you can also find here (By Tony Klein)

Happy surfing again! :flowers:
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My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
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#13 miekiemoes

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Posted 27 November 2005 - 07:21 AM

Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




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