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Persistent Virus, Norton didn't catch, cannot system restore


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3 replies to this topic

#1 krazymage

krazymage

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Posted 10 September 2010 - 11:45 AM

Platform: Windows 7 (WinNT 6.00.3504)

Few days ago I started getting incessant message from Norton about it disabling trojans. (never gave the name!). Noticed in task manager that I had lots of suspicious EXEs like win.exe (4 of them), winamp.exe (2 of them), debug.exe, hexdump.exe, etc.

Looked in Norton's history and it has been "disabling" trojans nonstop for 4 days.

Went into Notron's startup manager and disabled 40-50 suspicious startup items, most with random names like mqrtc and LzdZhfngotd... multiple instances of each. Disabled them all and restarted, but the phantom processes were back and got a windows popup dialog about a DLL that couldn't be found (random name).

OK I thought, I'll just system restore to 5 days ago. Woops! "System restore has been disabled by the administrator". Scared. Regedit? Same thing.

So I got Hijackthis and see lots of obviously suspicious stuff.

please help with some guidance/tools to bring to bear.


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:22:35 PM, on 9/10/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\AVG\AVG9\avgtray.exe
C:\Program Files (x86)\hp\Digital Imaging\bin\hpqtra08.exe
C:\Users\Grace\AppData\Roaming\Dropbox\bin\Dropbox.exe
c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\ccSvcHst.exe
C:\Program Files (x86)\AVG\AVG9\avgui.exe
C:\Users\Grace\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Grace\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Grace\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe
c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\IPSBHO.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\coIEPlg.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [LvdZhfngpta] C:\Users\Grace\AppData\Local\Temp\services.exe
O4 - HKLM\..\Run: [LvdZhfngupf] C:\Users\Grace\AppData\Local\Temp\sysedit.exe
O4 - HKLM\..\Run: [LvdZhfngrrc] C:\Users\Grace\AppData\Local\Temp\winamp.exe
O4 - HKLM\..\Run: [LvdZhfngph] C:\Users\Grace\AppData\Local\Temp\setup.exe
O4 - HKLM\..\Run: [LvdZhfngrrc (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0] C:\Users\Grace\AppData\Local\Temp\winamp.exe
O4 - HKLM\..\Run: [LvdZhfngrrc (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.0.249.89 Safari/532.5] C:\Users\Grace\AppData\Local\Temp\winamp.exe
O4 - HKLM\..\Run: [LvdZhfngne] C:\Users\Grace\AppData\Local\Temp\mdm.exe
O4 - HKLM\..\Run: [LvdZhfngta] C:\Users\Grace\AppData\Local\Temp\user.exe
O4 - HKLM\..\Run: [LvdZhfngoe] C:\Users\Grace\AppData\Local\Temp\avp.exe
O4 - HKLM\..\Run: [LvdZhfngruf] C:\Users\Grace\AppData\Local\Temp\wininst.exe
O4 - HKLM\..\Run: [LvdZhfngMzzace\AppData\Local\Temp\228330880.exe] C:\Users\Grace\AppData\Local\Temp\228330880.exe
O4 - HKLM\..\Run: [Mqva] C:\Windows\win.exe
O4 - HKLM\..\Run: [LvdZhfnguuc] C:\Users\Grace\AppData\Local\Temp\system.exe
O4 - HKLM\..\Run: [Mqtw+] C:\Windows\nvsvc32.exe
O4 - HKLM\..\Run: [LvdZhfngoh] C:\Users\Grace\AppData\Local\Temp\csrss.exe
O4 - HKLM\..\Run: [LvdZhfngtrf] C:\Users\Grace\AppData\Local\Temp\svchost.exe
O4 - HKLM\..\Run: [Mqvsc] C:\Windows\winlogon.exe
O4 - HKLM\..\Run: [LvdZhfngrvg] C:\Users\Grace\AppData\Local\Temp\spoolsv.exe
O4 - HKLM\..\Run: [LvdZhfngmve] C:\Users\Grace\AppData\Local\Temp\hexdump.exe
O4 - HKLM\..\Run: [LvdZhfngrsc] C:\Users\Grace\AppData\Local\Temp\winlogon.exe
O4 - HKLM\..\Run: [LvdZhfngoA0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5] C:\Users\Grace\AppData\Local\Temp\avp32.exe
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~2\AVG\AVG9\avgtray.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Qvegebebe] rundll32.exe "C:\Users\Grace\AppData\Local\sDUKBO.dll",Startup
O4 - HKCU\..\Run: [LvdZhfngpta] C:\Users\Grace\AppData\Local\Temp\services.exe
O4 - HKCU\..\Run: [LvdZhfngupf] C:\Users\Grace\AppData\Local\Temp\sysedit.exe
O4 - HKCU\..\Run: [LvdZhfngrrc] C:\Users\Grace\AppData\Local\Temp\winamp.exe
O4 - HKCU\..\Run: [LvdZhfngph] C:\Users\Grace\AppData\Local\Temp\setup.exe
O4 - HKCU\..\Run: [LvdZhfngrrc (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0] C:\Users\Grace\AppData\Local\Temp\winamp.exe
O4 - HKCU\..\Run: [LvdZhfngrrc (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.0.249.89 Safari/532.5] C:\Users\Grace\AppData\Local\Temp\winamp.exe
O4 - HKCU\..\Run: [LvdZhfngne] C:\Users\Grace\AppData\Local\Temp\mdm.exe
O4 - HKCU\..\Run: [LvdZhfngta] C:\Users\Grace\AppData\Local\Temp\user.exe
O4 - HKCU\..\Run: [LvdZhfngoe] C:\Users\Grace\AppData\Local\Temp\avp.exe
O4 - HKCU\..\Run: [LvdZhfngruf] C:\Users\Grace\AppData\Local\Temp\wininst.exe
O4 - HKCU\..\Run: [LvdZhfngMzzace\AppData\Local\Temp\228330880.exe] C:\Users\Grace\AppData\Local\Temp\228330880.exe
O4 - HKCU\..\Run: [LvdZhfnguuc] C:\Users\Grace\AppData\Local\Temp\system.exe
O4 - HKCU\..\Run: [Mqvpe] C:\Windows\winamp.exe
O4 - HKCU\..\Run: [LvdZhfngrvg] C:\Users\Grace\AppData\Local\Temp\spoolsv.exe
O4 - HKCU\..\Run: [LvdZhfngmve] C:\Users\Grace\AppData\Local\Temp\hexdump.exe
O4 - HKCU\..\Run: [LvdZhfngrsc] C:\Users\Grace\AppData\Local\Temp\winlogon.exe
O4 - HKCU\..\Run: [LvdZhfngoA0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5] C:\Users\Grace\AppData\Local\Temp\avp32.exe
O4 - HKCU\..\Run: [Mqrtala/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3] C:\Windows\install.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Dropbox.lnk = Grace\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\hp\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: WDDMStatus.lnk = C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe
O4 - Global Startup: WDSmartWare.lnk = C:\Program Files (x86)\Western Digital\WD SmartWare\Front Parlor\WDSmartWare.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: Add to &Evernote - res://C:\Program Files (x86)\Evernote\Evernote3.5\enbar.dll/2000
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: Add to Evernote - {E0B8C461-F8FB-49b4-8373-FE32E92528A6} - C:\Program Files (x86)\Evernote\Evernote3.5\enbar.dll
O9 - Extra 'Tools' menuitem: Add to Evernote - {E0B8C461-F8FB-49b4-8373-FE32E92528A6} - C:\Program Files (x86)\Evernote\Evernote3.5\enbar.dll
O16 - DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} (Cisco AnyConnect VPN Client Web Control) - https://vpn.axeda.com/CACHE/stc/3/binaries/vpnweb.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\coIEPlg.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: SAMSUNG AllShare Service (AllShare) - Unknown owner - C:\Program Files (x86)\Samsung\SAMSUNG PC Share Manager\WiselinkPro.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - C:\Program Files (x86)\Dragon Age\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FileZilla Server FTP server (FileZilla Server) - FileZilla Project - C:\Program Files (x86)\FileZilla Server\FileZilla Server.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files (x86)\Norton Security Suite\Engine\3.8.0.41\ccSvcHst.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: Cisco AnyConnect VPN Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files (x86)\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: WD SmartWare Drive Manager Service (WDDMService.exe) - WDC - C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
O23 - Service: WD SmartWare Background Service (WDSmartWareBackgroundService) - Memeo - C:\Program Files (x86)\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 16057 bytes

Edited by boopme, 10 September 2010 - 01:29 PM.


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#2 fireman4it

fireman4it

    Bleepin' Fireman


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Posted 10 September 2010 - 05:33 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#3 fireman4it

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Posted 13 September 2010 - 09:28 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding smile.gif

With Regards,
fireman4it

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#4 fireman4it

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    Bleepin' Fireman


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Posted 15 September 2010 - 06:45 PM

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team member or myself. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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