Creative zen v plus wont come out of 2nd logao screen.its frozen.

i boought a creative zen v plus a couple years ago.its been fine up til now.when i went to turn it off one day, a "Firmware Problem" error popped up.it wont go on past the 2nd logo screen and when i charge it,it charges all the way.at least the icon says its done.bu it still wont turn on and the blue lights on the buttonsflash when i hit the power button.any ideas?

Have you tried a "paper clip reset" yet?

http://wiki.answers.com/Q/How_do_you_reset...plus_mp3_player

yes.i keep doing that and it still goes to the 2nd logo display.still nothing.one place i was reading at said to let the battery run out.i did that but its still the same.

The only other suggestion I can make is Creative's recovery tool:

http://www.creative.com/products/mp3/MP3Pl...ool/welcome.asp

Edited by Capn Easy, 10 September 2010 - 01:36 PM.

i downloaded it and it says, "No supported device connected".

Well, that's not good news. As you can see on the download page, Zen V Plus is a "supported device."

I'm afraid that's the limit on my know-how. I own a Zen V Plus myself, but have never needed more than the "reset" button. You might try the forums that Creative manages for their products, <HERE>.

Good luck!

i got it to go past the 2 logo screens but i accidently deleted the currentfirmware,and now i cant update it.i was able to reboot it and clean the disk as well.

If you still need firmware the latest version is available at Creative's site.

On the other hand, if your player is working I wouldn't mess with it. That whole "If it ain't broke ... " thing.

Edited by Capn Easy, 11 September 2010 - 03:50 PM.

i would go to the site but when i plug the palyer in it says in Recovery Mode,and its not showing up on the pc.

Well, you've gone through the routine fixes. Unfortunately, like most MP3 players in its price/feature class, the V Plus is a sealed unit and isn't really designed for any kind of maintenance.

I have seen units with failing batteries do all sorts of weird things. A battery has a real-world life of about three years. If it is the battery then fully discharging it, letting it rest unused in a drawer for a few weeks, etc., may (or may not) help. Battery replacement is a lot of work, and not a guaranteed fix. And the battery is still getting older. Flash memory has also been known to develop problems.

is there a way i can get the pc to recognize the player?i heard about something called MyZenChecker.

Sorry, I don't know.

i got it to work.i had to update the firmware.i used MP3 Player Recovery Tool.so its working now.thank you for ur help.i appreciate it.