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10 replies to this topic

#1 hyrule_tech

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Posted 09 September 2010 - 04:01 PM

I'm working on a co-worker's computer that connects to the internet, but IE won't work. Firefox is connecting and i can pull updates for the antivirus, but just IE isnt connecting. It was still on service pack 2 so i had to update it and tried updating it to IE 8 to see if it would fix it. It worked until i shut it down and when i tried it again now it's not working. I tried uninstalling and reinstalling 8 but no luck. If anybody could help me out it would be greatly appreciated...please :thumbsup:

EDIT: HJT log removed, not permitted in XP forum, no justification for considering malware ~ Hamluis.

Edited by hamluis, 09 September 2010 - 04:52 PM.


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#2 hamluis

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Posted 09 September 2010 - 04:54 PM

System manufacturer and model?

Error messages?

Firefox browser connects to all sites?

IE connects to no sites at all? What error is posted?

Louis

#3 skatr4u

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Posted 09 September 2010 - 09:28 PM

Im not sure how to fix. But u could try google chrome.
And whats wrong with firefox? Its more safe and reliable in my opinion

#4 hyrule_tech

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Posted 10 September 2010 - 04:50 PM

It's a Toshiba Satellite A 105- S2141
model number: PSAA5U-01P00P
Yes, firefox can access any sites. IE says "Internet Explorer cannot display the webpage" when i try to access any site. There is a button asking if i want to run Network Diagnostics for XP. When I ran it it said 'windows has detected a problem with the Winsock provider catalog on this computer." Then says it needs to restart the computer to fix the problem. After reboot there is no change.


yeah I never use IE myself. I use Firefox, but this is a coworker's computer and they prefer IE for some reason.

#5 hamluis

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Posted 10 September 2010 - 05:11 PM

Bleeping Computer Downloads Winsock2Fix - http://www.bleepingcomputer.com/files/winsock2fix.php

Scroll down to Reset The Winsock, http://support.microsoft.com/kb/936211.

A common fix for such situations, http://www.snapfiles.com/get/winsockxpfix.html.

Louis

Edited by hamluis, 10 September 2010 - 05:12 PM.


#6 hyrule_tech

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Posted 10 September 2010 - 06:06 PM

I tried all three but to no avail :thumbsup: IE refuses to go online
I forgot to mention that a "This application has failed to start because rtl100.bpl was not found" error comes up after it boots

#7 Broni

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Posted 10 September 2010 - 06:33 PM

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :filefind
    rtl100.bpl
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#8 hyrule_tech

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Posted 11 September 2010 - 02:25 PM

I downloaded this from both mirrors but I'm getting
"application failed to start because the application configuration is incorrect. Reinstalling this application may fix the problem."

#9 Broni

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Posted 11 September 2010 - 02:31 PM

Go Start>Run ("Start Search" in Vista/7), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista/7).
Have Windows CD/DVD handy (with Vista/7, most likely, you won't need it).
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista/7 case).

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#10 hyrule_tech

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Posted 13 September 2010 - 02:23 PM

I'm guessing it didn't find anything. I've ran it a couple of times and when the loading bar gets to the end it closes out without any error messages.

#11 Broni

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Posted 13 September 2010 - 08:18 PM

Did you try IE again?

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