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Installing 3 licence MS Office on new laptop


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#1 bradders

bradders

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Posted 09 September 2010 - 12:41 PM

Hi all and I would appreciate a little help if possible.
It may look like a simple problem but my difficulty is when it comes to activation of the product.
A 60 day/ 1 user licence came pre-installed on my new laptop and I was already in possession of a genuine 3 licence MS Office Home and Student, to which I obviously wanted to use.
I un-installed this and all other associated programs and also cleaned the registry with Norton utilities.
I then installed the program from my disc and tried to activate, which failed, explaining that the program had been used more times than the code allows.
I accepted this as all 3 have been used but I know that this is not a problem because I installed this onto the machine which has recently deceased, which this replaces. The Laptop which died itself replaced another problem laptop which was wiped and returned to the manafacturer.
I think the problems lies with the fact that the miscrosoft software activation telephone line that I was directed to on my computer, asked for my details (by way of the code on my laptop) and explained that this program is only for 1 user licence, hence I believe that there are reminants of the original trial version on my laptop and hence the activation code doesnt work.
I hope I have explained this without being too confusing and was wondering if anyone had encountered this problem before, as I am guessing that it must be quite a common problem with new purchases.
I would be so appreciative if anyone could point me in the right direction or if anyone has any ideas.
Please note that I am not that experienced in computer matters, ie playing about with the BIOS etc., but I am confident enough to do things if explained.
Thanks all and looking forward, hopefully, for some ideas.
Best regards bradders

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#2 MatheusDebull

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Posted 09 September 2010 - 01:19 PM

Hi all and I would appreciate a little help if possible.
It may look like a simple problem but my difficulty is when it comes to activation of the product.
A 60 day/ 1 user licence came pre-installed on my new laptop and I was already in possession of a genuine 3 licence MS Office Home and Student, to which I obviously wanted to use.
I un-installed this and all other associated programs and also cleaned the registry with Norton utilities.
I then installed the program from my disc and tried to activate, which failed, explaining that the program had been used more times than the code allows.
I accepted this as all 3 have been used but I know that this is not a problem because I installed this onto the machine which has recently deceased, which this replaces. The Laptop which died itself replaced another problem laptop which was wiped and returned to the manafacturer.
I think the problems lies with the fact that the miscrosoft software activation telephone line that I was directed to on my computer, asked for my details (by way of the code on my laptop) and explained that this program is only for 1 user licence, hence I believe that there are reminants of the original trial version on my laptop and hence the activation code doesnt work.
I hope I have explained this without being too confusing and was wondering if anyone had encountered this problem before, as I am guessing that it must be quite a common problem with new purchases.
I would be so appreciative if anyone could point me in the right direction or if anyone has any ideas.
Please note that I am not that experienced in computer matters, ie playing about with the BIOS etc., but I am confident enough to do things if explained.
Thanks all and looking forward, hopefully, for some ideas.
Best regards bradders


When you called the telephone activation, did you speak with a human or just the computer? If it was just the computer, hit 0 until you get to speak with someone and explain what is happening.

I don't think it is necessarily a problem of the old copy of office still existing, but maybe a malfunctioning telephone activation wizard.




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