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Email problem not fixed by anti-virus software


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#1 sbrissette

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Posted 09 September 2010 - 07:49 AM

Hi-

Thanks in advance for your assistance. I returned home from a meeting to discover many messages in my email about undeliverable emails. Something has accessed my email account and is sending spam to my contact list. I am using the Windows XP operating system which is updated with Service Pack 3 and Avast which is fully up-to-date. I also use Microsoft Office Professional. I have not installed any new programs lately except AVG as a possible remedy. I tried downloading AVG and ran a full scan. That program found several Trojan Horse Agent AVZ problems which were corrected. Unfortunately this AM I find that more spam emails have been sent.

Here is the message I have been receiving (minus the list of emails being sent to.) These are apparently no longer valid emails. Many of my usual contacts have sent messages telling me about the problem.)

This is an automatically generated Delivery Status Notification. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. Delivery to the following recipients has been delayed. bheckman@ndm-heatexchangers.com


--Forwarded Message Attachment--
From: sbrissette@msn.com
To: bheckman@ndm-heatexchangers.com
Subject:
Date: Wed, 8 Sep 2010 17:23:45 -0400


http://angelfire.com/campbelldafomo/boseti.html Don'T WantToLi m itPle asureTo night? TryOurC apsulesO fMaleStr eng th!
uOr taelbts fro nem will make you a real Caaznova withouot any szide reactiosns!

I really don't know what to do to fix this. I have tried searching for this specific spam message to see if others have experienced the problem but have had no luck. Can anyone provide any advice to me, please?

Thank you again.

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#2 boopme

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Posted 09 September 2010 - 10:33 AM

Hello, It may be easiest to change your email account password and reset the router if you use one.
Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you donít know the router's default password, you can look it up HERE.
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