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Laptop Infected with Malware


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13 replies to this topic

#1 IrishBandageMan

IrishBandageMan

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  • Gender:Male
  • Location:Washington, USA
  • Local time:02:03 PM

Posted 09 September 2010 - 01:42 AM

After much debate I have had my laptop sit around in my room like a red headed step child because I had given up on it since it was infected with the "Microsoft Piracy Control". In the past, I could never hop onto it since it disabled everything from the start menu to my task manager. I managed to run it within safe mode and run the application known as SUPERAntiSpyware Professional and after eliminating some malware it allowed me to log onto my computer normally. However when I try to run a FULL system scan or even a smart scan from either SuperAntiSpyware or Malwarebytes the computer exits the application or just plain crashes. (I remember the number being ~100-150 objects found on malwarebytes but before I can click "Show Results" the program shuts down and I can't click it) I felt that rather than throwing in the towel a second time it was time for me to bring this up to you experts in hopes of restoring my laptop to its former glory.


I shall now share with you the fact that I have managed to follow the directions stated the preparation guide. So I've:
(1) backed up data,
(2) realized it's malware/viral infection not some other outside source,
(3) created an account,
(4) turned on notification,
(5) enabled firewall,
(6) disabled CD emulation software
(7) download/run DDS

***
(8) However I was unable to fully run the GMER Scan as it would cause my computer to reboot after only a mere 10-20 seconds of scanning sad.gif
***

I will try my best to visit this post at least once a day, because from the looks of it you guys get a lot of people who post their logs and never return. You guys do so much work and get very little credit for it, so the least I can do is try my best to respond as fast as possible. I do have classes tomorrow, but if I don't get around to it tomorrow I will visit it by Friday at the latest.

Hope you can still help me without the GMER log, but here is the DDS log


DDS (Ver_10-03-17.01) - NTFSx86
Run by Mark at 22:27:34.68 on Wed 09/08/2010
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1419 [GMT -7:00]

FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\DOCUME~1\MARK~1\LOCALS~1\Temp\fdq3zs.exe
C:\DOCUME~1\MARK~1\LOCALS~1\Temp\l831vv.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\WINDOWS\system32\LXSUPMON.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\AOL\1162260235\ee\aolsoftware.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Mark\Local Settings\Application Data\Google\Update\1.2.183.29\GoogleCrashHandler.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
C:\WINDOWS\TEMP\uvt3fg5.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Documents and Settings\Mark\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
mURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: {c2ba40a1-74f3-42bd-f434-12345a2c8953} - No File
TB: Morpheus Toolbar: {119dbeda-9c41-4f97-94b4-b6bcd01133cf} - c:\program files\morpheus toolbar\morpheustoolbar.dll
TB: ZoneAlarm Spy Blocker: {f0d4b239-da4b-4daf-81e4-dfee4931a4aa} - c:\program files\zonealarmsb\bar\1.bin\SPYBLOCK.DLL
TB: AIM Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
TB: Viewpoint Toolbar: {f8ad5aa5-d966-4667-9daf-2561d68b2012} - c:\program files\common files\viewpoint\toolbar runtime\3.9.0\IEViewBar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: DF Bar: {67fcef90-073e-11de-8c30-0800200c9a66} - %SystemRoot%\system32\shdocvw.dll
uRun: [pidle] "c:\documents and settings\mark\application data\pidle\pidle.exe" 61A847B5BBF728173599284503996897C881250221C8670836AC4FA7C8833201749139
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [tity[] c:\documents and settings\mark\application data\microsoft\windows\uqnbh.exe
uRun: [aim6]
uRun: [Malware Doctor] c:\documents and settings\localservice\application data\916653139.exe
uRun: [act] c:\windows\system32\msoobe32.exe
uRun: [Google Update] "c:\documents and settings\mark\local settings\application data\google\update\GoogleUpdate.exe" /c
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4" -"http://owl2.cengagelearning.com/owl-c/quiz_engine/exapp.cgi?ID=21714&SecureID=1508047041&Server=owl-washstatepullmankotz6e&TsActn=1226975070&datasrc=OwlWashStatePullmanKotz6e&CourseNumber=351&SectionNumber=590&Session=129&Module=65620&TsActn=12269750700"
mRun: [syntpenh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [sunjavaupdatesched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [recguard] c:\windows\sminst\RecGuard.exe
mRun: [realtray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [quicktime task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [qpservice] "c:\program files\hp\quickplay\QPService.exe"
mRun: [lxsupmon] c:\windows\system32\LXSUPMON.EXE RUN
mRun: [ituneshelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [isuspm] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [iphsend] c:\program files\common files\aol\iphsend\IPHSend.exe
mRun: [hpwirelessassistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [hp software update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [ehtray] c:\windows\ehome\ehtray.exe
mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start
mRun: [cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [atipta] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [amd_dc_opt] c:\program files\amd\dual-core optimizer\amd_dc_opt.exe
mRun: [byivqr] RUNDLL32.EXE c:\windows\system32\msllhsjn.dll,w
mRun: [Regedit32] c:\windows\system32\regedit.exe
mRun: [SNM] c:\program files\spynomore\SNM.exe /startup
mRun: [Malwarebytes Anti-Malware (rootkit-scan)] "c:\program files\malwarebytes' anti-malware\firefox.com.exe" /runcleanupscript
mExplorerRun: [e8in1] c:\docume~1\mark~1\locals~1\temp\fdq3zs.exe
mExplorerRun: [k3wly] c:\windows\temp\l831vv.exe
mExplorerRun: [w37e3] c:\windows\temp\uvt3fg5.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\cleana~1.lnk - c:\program files\cisco systems\clean access agent\CCAAgent.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\smartw~1.lnk - c:\program files\netgear\wg111 configuration utility\WG111CFG.exe
dPolicies-system: DisableRegistryTools = 1 (0x1)
IE: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-us\local\search.html
IE: Send To &Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {119DBEDA-9c41-4F97-94B4-B6BCD01133CF} - {119DBEDA-9c41-4F97-94B4-B6BCD01133CF} - c:\program files\morpheus toolbar\morpheustoolbar.dll
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} - hxxp://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} - hxxp://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} - hxxp://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1201134165248
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} - hxxp://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} - hxxp://messenger.zone.msn.com/binary/Chess.cab57176.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: ,c:\progra~1\thunmail\testabd.dll c:\windows\system32\jeteroje.dll,c:\windows\system32\kevizapo.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
STS: c:\windows\system32\sdfgerfgf3f.dll: {e2ba40a2-74f3-42bd-f434-2604812c8953} - c:\windows\system32\sdfgerfgf3f.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\mark~1\applic~1\mozilla\firefox\profiles\fza0a8ul.default\
FF - prefs.js: browser.startup.homepage - www.hotmail.com
FF - plugin: c:\documents and settings\mark\local settings\application data\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: XUL Cache: No Registry Reference - c:\program files\mozilla firefox\extensions\{4A87F744-9DF0-449F-9871-E52BF23E4977}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: XUL Cache: No Registry Reference - c:\program files\mozilla firefox\extensions\{FD0D6342-5487-4D4E-B944-BD540DA4E5AD}

============= SERVICES / DRIVERS ===============

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 140288]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-1-10 65536]
R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2005-8-22 231424]
S3 vsdatant;vsdatant;\??\c:\windows\system32\vsdatant.sys --> c:\windows\system32\vsdatant.sys [?]
S3 whfltr2k;WheelMouse USB Lower Filter Driver;c:\windows\system32\drivers\whfltr2k.sys [2007-1-25 6784]
S3 whmice2k;Advanced Wheel Mouse Upper Filter Driver;c:\windows\system32\drivers\whmice2k.sys [2004-4-25 6885]
S4 fcpqcj;fcpqcj;c:\windows\system32\drivers\wrtg.sys [2010-9-8 54016]
S4 jxqmoyu;jxqmoyu;c:\windows\system32\drivers\wcpe.sys [2010-9-8 54016]
S4 kwgkeoye;kwgkeoye;c:\windows\system32\drivers\kivdslb.sys [2010-9-8 54016]
S4 lclvg;lclvg;c:\windows\system32\drivers\emmirk.sys [2010-9-8 54016]

=============== Created Last 30 ================

2010-09-09 05:26:16 0 ----a-w- c:\documents and settings\mark\defogger_reenable
2010-09-09 05:02:06 23552 ----a-w- c:\windows\system32\wmimgr32.dll
2010-09-09 01:34:59 1 ----a-w- c:\documents and settings\mark\oashdihasidhasuidhiasdhiashdiuasdhasd
2010-09-09 01:04:42 0 d-----w- c:\documents and settings\mark\DoctorWeb
2010-09-09 00:40:03 0 d-----w- c:\docume~1\mark~1\applic~1\SUPERAntiSpyware.com
2010-09-09 00:38:51 54016 ----a-w- c:\windows\system32\drivers\emmirk.sys
2010-09-09 00:31:25 54016 ----a-w- c:\windows\system32\drivers\wrtg.sys
2010-09-09 00:19:44 54016 ----a-w- c:\windows\system32\drivers\wcpe.sys
2010-09-09 00:06:12 54016 ----a-w- c:\windows\system32\drivers\kivdslb.sys
2010-09-08 19:21:43 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-09-08 19:20:18 0 d-----w- c:\program files\SUPERAntiSpyware
2010-09-08 18:32:52 1152 ----a-w- c:\windows\system32\windrv.sys
2010-09-08 18:32:18 0 d-----w- c:\program files\SpyNoMore
2010-09-08 18:18:00 40 ----a-w- c:\windows\system32\service.sys
2010-09-08 00:45:55 0 d-----w- c:\program files\Malware Magnifique
2010-09-07 21:41:49 0 d-----w- C:\temp
2010-09-07 18:46:57 38912 ----a-w- c:\windows\system32\updata.exe
2010-09-07 18:45:57 36865 ----a-w- c:\windows\system32\msllhsjn.dll

==================== Find3M ====================

2010-09-09 00:54:25 90112 ----a-w- c:\windows\DUMP90a7.tmp
2010-09-09 00:46:24 90112 ----a-w- c:\windows\DUMP9606.tmp
2010-09-09 00:32:44 5689 ---h--w- c:\windows\fonts\mlog
2009-04-18 05:22:37 75776 --sha-w- c:\windows\system32\melunule.exe
2009-04-17 17:22:26 74752 --sha-w- c:\windows\system32\metonawu.exe
2009-04-18 18:26:13 75776 --sha-w- c:\windows\system32\yehikufu.exe
2009-05-16 20:38:45 16384 --sha-w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat
2009-05-04 08:04:07 49152 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009042720090504\index.dat
2009-05-04 08:04:07 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009050420090505\index.dat
2009-05-05 15:50:51 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009050520090506\index.dat
2009-05-13 22:30:54 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009051320090514\index.dat
2009-05-16 20:23:04 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009051620090517\index.dat
2009-05-21 05:27:30 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009052020090521\index.dat

============= FINISH: 22:28:15.31 ===============

Attached Files



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#2 Shannon2012

Shannon2012

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  • Local time:05:03 PM

Posted 13 September 2010 - 05:18 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 IrishBandageMan

IrishBandageMan
  • Topic Starter

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  • 7 posts
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  • Gender:Male
  • Location:Washington, USA
  • Local time:02:03 PM

Posted 14 September 2010 - 02:03 PM

Thank you very much for your patience, I didn't reply as promptly as I had hoped. Anyways, I had some trouble trying to run another Defogger as well as DDS as my Mozilla Firefox was having the "has been blocked by security zone policy" issue. Luckily I went through my internet options and was able to download a new Defogger and DDS. I haven't done anything else on my laptop since I posted last week, aside from the aforementioned statement. So currently I followed all the steps laid out in the Prep Guide except for the GMER Log which I will attempt after this post has been made (so I don't have to re-type my story). I will post back in ~10-20 minutes depending on my luck of this scan going through.


Just to reiterate* I will follow up this post with an attempt to post my GMER Log, because it likes to crash my computer before it can fully run.


Here is my DDS Log pasted and Attach.txt attached.


DDS (Ver_10-03-17.01) - NTFSx86
Run by Mark at 11:44:51.48 on Tue 09/14/2010
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1398 [GMT -7:00]

FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\WINDOWS\system32\LXSUPMON.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\AOL\1162260235\ee\aolsoftware.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe
C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\scvhost.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\TEMP\mh94dq.exe
C:\WINDOWS\TEMP\uvt3fg5.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\TEMP\y5l8s3qu7.exe
C:\WINDOWS\system32\szetyj67v.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\WINDOWS\PCHEALTH\HELPCTR\Binaries\HelpCtr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\updata.exe
C:\Documents and Settings\Mark\My Documents\Save your world\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
mURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: {c2ba40a1-74f3-42bd-f434-12345a2c8953} - No File
TB: Morpheus Toolbar: {119dbeda-9c41-4f97-94b4-b6bcd01133cf} - c:\program files\morpheus toolbar\morpheustoolbar.dll
TB: ZoneAlarm Spy Blocker: {f0d4b239-da4b-4daf-81e4-dfee4931a4aa} - c:\program files\zonealarmsb\bar\1.bin\SPYBLOCK.DLL
TB: AIM Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
TB: Viewpoint Toolbar: {f8ad5aa5-d966-4667-9daf-2561d68b2012} - c:\program files\common files\viewpoint\toolbar runtime\3.9.0\IEViewBar.dll
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: DF Bar: {67fcef90-073e-11de-8c30-0800200c9a66} - %SystemRoot%\system32\shdocvw.dll
uRun: [pidle] "c:\documents and settings\mark\application data\pidle\pidle.exe" 61A847B5BBF728173599284503996897C881250221C8670836AC4FA7C8833201749139
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [tity[] c:\documents and settings\mark\application data\microsoft\windows\uqnbh.exe
uRun: [Malware Doctor] c:\documents and settings\localservice\application data\916653139.exe
uRun: [act] c:\windows\system32\msoobe32.exe
uRun: [userini] c:\windows\system32\userini.exe
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4" -"http://owl2.cengagelearning.com/owl-c/quiz_engine/exapp.cgi?ID=21714&SecureID=1508047041&Server=owl-washstatepullmankotz6e&TsActn=1226975070&datasrc=OwlWashStatePullmanKotz6e&CourseNumber=351&SectionNumber=590&Session=129&Module=65620&TsActn=12269750700"
mRun: [syntpenh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [sunjavaupdatesched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [recguard] c:\windows\sminst\RecGuard.exe
mRun: [realtray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [quicktime task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [qpservice] "c:\program files\hp\quickplay\QPService.exe"
mRun: [lxsupmon] c:\windows\system32\LXSUPMON.EXE RUN
mRun: [ituneshelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [isuspm] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [iphsend] c:\program files\common files\aol\iphsend\IPHSend.exe
mRun: [hpwirelessassistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [hp software update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [ehtray] c:\windows\ehome\ehtray.exe
mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start
mRun: [cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [atipta] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [amd_dc_opt] c:\program files\amd\dual-core optimizer\amd_dc_opt.exe
mRun: [byivqr] RUNDLL32.EXE c:\windows\system32\msllhsjn.dll,w
mRun: [Regedit32] c:\windows\system32\regedit.exe
mRun: [SNM] c:\program files\spynomore\SNM.exe /startup
mRun: [Malwarebytes Anti-Malware (rootkit-scan)] "c:\program files\malwarebytes' anti-malware\firefox.com.exe" /runcleanupscript
mRun: [userini] c:\windows\system32\userini.exe
mRun: [cftmon] c:\windows\system32\cftmon.exe
mRun: [ynwnwf] RUNDLL32.EXE c:\windows\system32\msrcqxbq.dll,w
mRun: [knlxrhoj˙] c:\windows\system32\knlxrhoj˙.exe
mRun: [szetyj67v] c:\windows\system32\szetyj67v.exe
mRun: [szetyj67vx] c:\windows\system32\szetyj67vx.exe
uExplorerRun: [userini] c:\windows\system32\userini.exe
mExplorerRun: [e8in1] c:\docume~1\markla~1\locals~1\temp\fdq3zs.exe
mExplorerRun: [k3wly] c:\docume~1\markla~1\locals~1\temp\l831vv.exe
mExplorerRun: [userini] c:\windows\system32\userini.exe
mExplorerRun: [um3tvz] c:\windows\temp\mh94dq.exe
mExplorerRun: [w37e3] c:\windows\temp\uvt3fg5.exe
mExplorerRun: [apps] c:\windows\fonts\services.exe
StartupFolder: c:\docume~1\markla~1\startm~1\programs\startup\winupd~1.lnk - c:\documents and settings\mark\application data\divx\vclvcldll33\msftstp.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\cleana~1.lnk - c:\program files\cisco systems\clean access agent\CCAAgent.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\smartw~1.lnk - c:\program files\netgear\wg111 configuration utility\WG111CFG.exe
dPolicies-system: DisableRegistryTools = 1 (0x1)
IE: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-us\local\search.html
IE: Send To &Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {119DBEDA-9c41-4F97-94B4-B6BCD01133CF} - {119DBEDA-9c41-4F97-94B4-B6BCD01133CF} - c:\program files\morpheus toolbar\morpheustoolbar.dll
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} - hxxp://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} - hxxp://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} - hxxp://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1201134165248
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} - hxxp://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} - hxxp://messenger.zone.msn.com/binary/Chess.cab57176.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
AppInit_DLLs: ,c:\progra~1\thunmail\testabd.dll c:\windows\system32\jeteroje.dll,c:\windows\system32\kevizapo.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
STS: c:\windows\system32\sdfgerfgf3f.dll: {e2ba40a2-74f3-42bd-f434-2604812c8953} - c:\windows\system32\sdfgerfgf3f.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\markla~1\applic~1\mozilla\firefox\profiles\fza0a8ul.default\
FF - prefs.js: browser.startup.homepage - www.hotmail.com
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: XUL Cache: No Registry Reference - c:\program files\mozilla firefox\extensions\{4A87F744-9DF0-449F-9871-E52BF23E4977}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: XUL Cache: No Registry Reference - c:\program files\mozilla firefox\extensions\{FD0D6342-5487-4D4E-B944-BD540DA4E5AD}

============= SERVICES / DRIVERS ===============

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 140288]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-1-10 65536]
R2 WMOptimizer;Windows Media Optimizer;c:\windows\system32\scvhost.exe service --> c:\windows\system32\scvhost.exe service [?]
R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2005-8-22 231424]
RUnknown protect;protect; [x]
S3 vsdatant;vsdatant;\??\c:\windows\system32\vsdatant.sys --> c:\windows\system32\vsdatant.sys [?]
S3 whfltr2k;WheelMouse USB Lower Filter Driver;c:\windows\system32\drivers\whfltr2k.sys [2007-1-25 6784]
S3 whmice2k;Advanced Wheel Mouse Upper Filter Driver;c:\windows\system32\drivers\whmice2k.sys [2004-4-25 6885]
S4 fcpqcj;fcpqcj;c:\windows\system32\drivers\wrtg.sys [2010-9-8 54016]
S4 jxqmoyu;jxqmoyu;c:\windows\system32\drivers\wcpe.sys [2010-9-8 54016]
S4 kwgkeoye;kwgkeoye;c:\windows\system32\drivers\kivdslb.sys [2010-9-8 54016]
S4 lclvg;lclvg;c:\windows\system32\drivers\emmirk.sys [2010-9-8 54016]

=============== Created Last 30 ================

2010-09-14 18:20:49 156160 ----a-w- c:\windows\system32\szetyj67v.exe
2010-09-14 18:20:40 172032 ----a-w- c:\windows\system32\szetyj67vx.exe
2010-09-14 18:20:11 58 --sh--w- c:\windows\system32\User.ini
2010-09-14 18:20:03 31232 ----a-w- c:\windows\system32\knlxrhoj˙.exe
2010-09-14 18:20:03 31232 ----a-w- c:\documents and settings\mark\knlxrhoj˙.exe
2010-09-14 18:19:17 36865 ----a-w- c:\windows\system32\msrcqxbq.dll
2010-09-14 18:19:11 99328 --sh--r- c:\windows\system32\cftmon.exe
2010-09-14 18:19:10 99328 --sh--r- c:\windows\system32\scvhost.exe
2010-09-14 18:18:08 45568 ----a-w- c:\windows\system32\userini.exe
2010-09-14 18:16:39 23552 ----a-w- c:\windows\system32\wmimgr32.dll
2010-09-09 17:47:24 262656 ----a-w- c:\windows\svc3.exe
2010-09-09 05:44:30 73216 ----a-w- c:\documents and settings\mark\wuaucldt.exe
2010-09-09 05:26:16 0 ----a-w- c:\documents and settings\mark\defogger_reenable
2010-09-09 01:04:42 0 d-----w- c:\documents and settings\mark\DoctorWeb
2010-09-09 00:40:03 0 d-----w- c:\docume~1\markla~1\applic~1\SUPERAntiSpyware.com
2010-09-09 00:38:51 54016 ----a-w- c:\windows\system32\drivers\emmirk.sys
2010-09-09 00:31:25 54016 ----a-w- c:\windows\system32\drivers\wrtg.sys
2010-09-09 00:19:44 54016 ----a-w- c:\windows\system32\drivers\wcpe.sys
2010-09-09 00:06:12 54016 ----a-w- c:\windows\system32\drivers\kivdslb.sys
2010-09-08 19:21:43 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-09-08 19:20:18 0 d-----w- c:\program files\SUPERAntiSpyware
2010-09-08 18:32:52 1152 ----a-w- c:\windows\system32\windrv.sys
2010-09-08 18:32:18 0 d-----w- c:\program files\SpyNoMore
2010-09-08 18:18:00 40 ----a-w- c:\windows\system32\service.sys
2010-09-08 00:45:55 0 d-----w- c:\program files\Malware Magnifique
2010-09-07 21:41:49 0 d-----w- C:\temp
2010-09-07 18:46:57 38912 ----a-w- c:\windows\system32\updata.exe
2010-09-07 18:45:57 36865 ----a-w- c:\windows\system32\msllhsjn.dll

==================== Find3M ====================

2010-09-14 18:21:08 5975 ---h--w- c:\windows\fonts\mlog
2010-09-09 17:48:58 1054208 ----a-w- c:\windows\explorer.exe
2010-09-09 00:54:25 90112 ----a-w- c:\windows\DUMP90a7.tmp
2010-09-09 00:46:24 90112 ----a-w- c:\windows\DUMP9606.tmp
2009-04-18 05:22:37 75776 --sha-w- c:\windows\system32\melunule.exe
2009-04-17 17:22:26 74752 --sha-w- c:\windows\system32\metonawu.exe
2009-04-18 18:26:13 75776 --sha-w- c:\windows\system32\yehikufu.exe
2009-05-16 20:38:45 16384 --sha-w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat
2009-05-04 08:04:07 49152 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009042720090504\index.dat
2009-05-04 08:04:07 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009050420090505\index.dat
2009-05-05 15:50:51 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009050520090506\index.dat
2009-05-13 22:30:54 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009051320090514\index.dat
2009-05-16 20:23:04 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009051620090517\index.dat
2009-05-21 05:27:30 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009052020090521\index.dat

============= FINISH: 11:45:50.98 ===============

Attached Files



#4 IrishBandageMan

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Posted 14 September 2010 - 04:32 PM

I managed to get the GMER Log, attaching it right away.

Attached Files

  • Attached File  ark.txt   25.29KB   2 downloads


#5 Shannon2012

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Posted 16 September 2010 - 02:43 PM

Hi, IrishBandageMan-

Welcome to Bleeping Computer.

My name is Shannon and I will be working with you to remove the malware that is on your machine.

I apologize for the delay in replying to your post, but this forum is extremely busy.

There may be a delay in my response to your posts as I am still currently in training. I will be helping you with supervision of the teachers and they will approve every posts before I present them to you.

Please don't make any further changes or run any other tools unless instructed to. Additional changes may hinder the cleaning of your machine.

When asked to copy logs or reports into your reply, please copy them directly into your reply. Do not include them in quotes. Do not attach them unless asked to do so. In Notepad, please turn off Word Wrap under the Format menu.

Please Track this topic - On the top right on this tread, click on the Option button, and, in the drop-down list, click on 'Track this topic'. Under Subscription Information, click on 'Immediate Email Notification' and then click on the Proceed button at the bottom.

Please give me some time to look over your log. I will post the reply as soon as possible.
Shannon

#6 IrishBandageMan

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Posted 16 September 2010 - 04:10 PM

Hi Shannon,

I have no problem with you being a trainee, we all have to learn the ropes someday. Glad to hear that you'll be helping me smile.gif I figured I'd give you an update as to what's going on my sickly laptop.

Aside from the steps I followed in the preparation guide, I thought that I'd add that my laptop is now running into another problem in which it has "Microsoft Security Essentials" (MSE) popping up with a screen that makes it impossible to bring up Windows Task Manager or even my internet (Mozilla Firefox/IE). It gives me the option to "View Details", "Scan Computer", "Fix Problem", and "Close" when I click "Close" it just pops right back up where it was centered in the middle of my screen.

With these things considered I decided against clicking anything else and decided to shut down my computer, as I wouldn't want to run anything without your guidance. When I turn the computer back on the MSE is still in the same spot as it was before I shut down. Mind you this is not in safe mode, luckily I can still get into my computer via Safe Mode, but currently I'm accessing the internet through my other computer to post and read on this thread.

#7 Shannon2012

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Posted 17 September 2010 - 12:52 PM

Hi-

Thank for all the reports. They did show a lot of problems and at least one is a backdoor trojan. A backdoor trojan allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.

If you decide to continue -

Download Combofix from either of the links below, and save it to your desktop. For information regarding this download, please visit this webpage: how-to-use-combofix

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
How to Temporarily Disable your Anti-virusl

MICROSOFT SECURITY ESSENTIALS
  • Open MSE and go to Settings > Real Time Protection.
  • Then uncheck "Turn on real time protection".
  • Exit MSE when done.
Double click on combofix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please copy the "C:\ComboFix.txt" into your reply.
Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall


Please run Malwarebytes' Anti-Malware (MBAM)
  • Click on the Update tab and click the Check for Updates button.
  • When the update is finished, click on the Scanner tab.
  • Select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy & Paste the entire report in your next reply.

Note: If you are unable to get MBAM to run, download one of the following Rkill programs to your desktop, run it, and then try MBAM again. If you are unable run the Rkill you downloaded, download another one, and try it.
Rkill.exe
Rkill.com
Rkill.scr
Rkill.pif

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 or 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

We need to create an OTL Report
  • Please download OTL from here:
  • Main Mirror
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "Use SafeList"
  • Under the Custom Scan box paste in the contents of the CODE box.
    CODE
    netsvcs
    %SYSTEMDRIVE%\*.exe
    %ALLUSERSPROFILE%\Application Data\*.exe /s
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    ndis.sys
    btwdndis.sys
    symndis.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
  • Push the button.
  • Two reports will open, copy and paste them into your reply:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized
In your rely, please copy in the ComboFix, MBAM, and OTL reports. How is your computer behaving now?
Shannon

#8 IrishBandageMan

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Posted 18 September 2010 - 06:14 PM

I unfortunately keep getting the message after running ComboFix.exe sad.gif :

"!! ALERT !! It is NOT SAFE to continue!

The contents of the ComboFix package have been compromised. Please download a fresh copy from:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Note: You may be infected with a file patching virus "Virut""



Because I was unable to run ComboFix I held off on running the other steps you outlined in the previous post, as to not jump ahead.

#9 Shannon2012

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Posted 20 September 2010 - 06:31 AM

Hi-

The message you listed usually means that the computer is infected with the Virtu virus, a very nasty infection, but, first, let's try to determine if that is true.

First, before we start, please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Then, please click this link-->Jotti
When the Jotti page has finished loading, click Jotti's Browse button and navigate to the following files in turn and click the Submit file button within Jotti.

C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\lsass.exe


If Jotti reports that the file has been scanned before and gives you those results, click on the Scan Again button.
To scan the next file, click on the Next File button.
Please post back the results of the scan in your next post.
If Jotti is busy, try the same at Virustotal

Thanks,
Shannon

#10 IrishBandageMan

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Posted 21 September 2010 - 01:59 PM

Hi Shannon2012,


I hope your weekend was enjoyable. I went through the instructions you requested me to follow in the last post but yet again I hit another road block. I started by making my files visible through the "How to see hidden files in Windows" guide I proceeded to click the Jotti link. After waiting for the page to load it got a "Page Load Error" just thinking it might be my connection I tried to see if another page would load (i.e. this one) and the other page would load perfectly. I attempted clicking the link from 3 different internet applications: Mozilla Firefox, IE, and Google Chrome, to no avail could I arrive at the desired website.

If I had to assume anything the virus that I have on my computer seems to be blocking useful websites such as the virusscan sites. I tried to see if google.com would be of any use typing "virusscan jotti" to get a more direct link, and at the top of the list was the one you linked, however when I tried to click it my computer would redirect me with something called "Megasearch" or something to that effect which would lead me to NSFW sites like @#$%book, or rogue spyware program sites.

I apologize for no reports in my last two posts, I hope that there is something that I can provide you with more pertinent information. :-/

#11 Shannon2012

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Posted 22 September 2010 - 09:54 AM

Hi-

Well, that didn't work. You didn't say if you tried VirusTotal as well as Jotti. Let's try again in Safe Mode with network and, if Jotti doesn't work, try it with Virustotal. After that, we will try Kasypersky's online WebScanner.

Reboot into Safe Mode.
This can be done by tapping the F8 key as soon as you start your computer
You will be brought to a menu where you can choose to boot into safe mode.
Make sure you choose the option with networking support.
Please see here for additional details.

Per the earlier instructions, try Jotti and, if that is a no go, try VirusTotal.

Next, run Kaspersky WebScanner even if Jotti and VirusTotal are successful.

Do an online scan with Kaspersky WebScanner

You might be prompted to install an ActiveX component from Kaspersky, if so, click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make sure that the following are selected:
    • Scan using the following Anti-Virus database:
      Extended (if available otherwise Standard)
    • Scan Options:
      Scan Archives
      Scan Mail Bases
  • Click OK
  • Now under select a target to scan:
    Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste the output report into your reply

If you are not successful with Jotti, VirusTotal and WebScanner, send us copies of the files for analysis
  • Please click on here to upload the files for us to analyze.
  • In the 'Link to topic ' window, copy and paste in the following -
    http://www.bleepingcomputer.com/forums/topic347247.html
  • For the 'Browse to' window, click on the Browse button and browse to -
    C:\WINDOWS\explorer.exe
  • Press the Send File button.
  • Send these in turn-
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\lsass.exe


In your reply, let me know the results of the Jotti/VirusTotal scans and copy in the WebScanner report, or let me know that you sent us the files.

Thanks,
Shannon

#12 IrishBandageMan

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Posted 25 September 2010 - 08:44 PM

Sorry for not mentioning in the prior post, but I couldn't get either Virusscan or Jotti to work. Same while in Safe Mode I was unable to get the two nor Kaspersky to open, but I was able to open nearly any other webpage including this one.

"Internet Explorer cannot display that webpage" was the common occurence.


I can run Malwarebytes while in Safe Mode, not sure if that would help. But I'll await your reply for any other news or steps to follow. I also understand if there's nothing we can do at this point, and may choose to reformat if there are no more options left.

#13 Shannon2012

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Posted 26 September 2010 - 11:30 AM

Hi-

Per the last instructions, if you can, please upload the three files to us for analysis.

Thanks,
Shannon

#14 kahdah

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Posted 03 October 2010 - 11:18 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.

Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image




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