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Windows wont load


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#1 jgasco68

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Posted 08 September 2010 - 11:14 PM

Hello. My daughter has a Dell laptop, running Windows XP. All service packs have been installed, and according to her all updates are current. She tried to start her computer one day, and got the following message:

Windows could not start because the following file is missing or corrupt: \Windows\System32\Config\System

This computer has been through two nasty viruses, and also has Windows Recovery Console installed. Any help would be greatly appreciated.

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#2 dc3

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Posted 09 September 2010 - 01:09 AM

Try running the System File Checker, it will look for damaged files and repair them.

Instructions

1. Locate your Windows XP installation CD. If you don't have one, you'll need to locate a directory on your system that's named"i386" (without the quotes). This directory may be on a hidden partition on your hard drive.

2. Go to Start, then to Run, and type in "SFC.EXE /SCANNOW" (without the quotes - and with a space between the SFC.EXE and the /SCANNOW). Then press Enter. (For VISTA, go to Start and type in the above information, then go to the top of the box and right click on SFC.EXE /SCANNOW and select "Run As Administrator")

3. The program may (or it may not) ask you for your Windows XP installation CD - please insert it at the prompt. If it doesn't ask you for the CD this means that it wasn't necessary to replace any files.

4. In the event the the system asks you for the CD, you must visit Windows Update immediately after the scan is completed (Please note that there won't be any confirmation dialog - the program will just exit without telling you anything).

5. If this doesn't repair the problem with your system other troubleshooting procedures are required.

*Credit for these instructions goes to USASMA.

http://www.bleepingcomputer.com/forums/topic43051.html

Edited by dc3, 09 September 2010 - 01:14 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 jgasco68

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Posted 09 September 2010 - 01:14 AM

I cannot get into Windows at all to look for any files. I got chdsk results through windows recovery console.. and it says it has one or more errors on the volume.

#4 dc3

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Posted 09 September 2010 - 01:16 AM

Ah ha, missing information.

Do you have the installation CD for the operating system?

Edited by dc3, 09 September 2010 - 01:17 AM.

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#5 jgasco68

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Posted 09 September 2010 - 01:24 AM

Unfortunately no. The laptop was bought refurbished. Any ideas, or are we out of luck?

#6 dc3

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Posted 09 September 2010 - 01:28 AM

Do you know anyone that would loan you the CD? It would need to be the same version of XP, Home or Professional.

Have you tried to boot into Safe Mode?

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#7 jgasco68

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Posted 09 September 2010 - 01:34 AM

Don't know anyone who has the disc.. no. I get the same error trying to start in Safe mode.

#8 dc3

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Posted 09 September 2010 - 01:45 AM

Without being able to boot the computer, and no CD to boot from, there really isn't much more that I can suggest.

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#9 jgasco68

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Posted 09 September 2010 - 01:56 AM

ok.. thanks for what help you did give me. I was afraid of this. I will see if I can locate a Windows XP home edition, and get back in touch if I do.

#10 dc3

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Posted 09 September 2010 - 02:13 AM

If you can borrow a CD, try doing a repair installation. This will not cause any loss of data or applications.

Boot the computer from the XP CD. You may need to change boot order in the BIOS so that the CD-ROM is the first device in the boot order.

When you see the "Welcome To Setup" screen, you will see the options below

This portion of the Setup program prepares Microsoft
Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.
You do not want to choose "To repair a Windows XP installation using the Recovery Console, press R.

Accept the License Agreement and Windows will search for existing Windows installations.

Select the XP installation you want to repair from the list and press R to start the repair. If Repair isn't one of the option end the installation, this will mean that you will need to do a fresh installation of XP.

The repair will copy the necessary files to the hard drive and reboot, the repair installation will continue after the reboot.

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#11 jgasco68

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Posted 09 September 2010 - 03:14 AM

Okay.. I am a little confused on that instruction..

"

If you can borrow a CD, try doing a repair installation. This will not cause any loss of data or applications.

Boot the computer from the XP CD. You may need to change boot order in the BIOS so that the CD-ROM is the first device in the boot order.

When you see the "Welcome To Setup" screen, you will see the options below

This portion of the Setup program prepares Microsoft
Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.
You do not want to choose "To repair a Windows XP installation using the Recovery Console, press R.

Accept the License Agreement and Windows will search for existing Windows installations.

Select the XP installation you want to repair from the list and press R to start the repair. If Repair isn't one of the option end the installation, this will mean that you will need to do a fresh installation of XP."

Which one would I select? The only option I saw from repair in that was repair using recovery console.. but then in red.. you said DON'T install from recovery console. A fresh install will wipe HD before install.. I am lost. Sorry.




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