Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

random crashes when not doing anything


  • Please log in to reply
13 replies to this topic

#1 Kensai

Kensai

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 08 September 2010 - 11:09 PM

This is a problem that has been happening fairly recently, but I can't remember exactly when it started. My computer just randomly freezes up when I am not doing anything. It does not respond to any input devices, and continues to display whatever the most recent frame was (i.e. no weird graphical artifacts or anything). This happens maybe once a week; often enough to be annoying.

I googled around and found that people were reporting random crashes, and that microsoft had provided a hotfix, so I downloaded and installed it, but the crashes continued.

This might be a clue: I just remembered that I had been getting the same crashes reliably when using PDAnet to tether my phone, and accessing the internet using Chrome. I concluded that there was something wrong with PDAnet (and subsequently forgot about it because my local internet access started working again), but maybe it gives a clue as to what process or service is causing the crash.

I initially suspected memory problems (the most likely culprit), but I doubt that could be it. I built this computer back in June and have been using it every day, but the crashes only started about a month or so ago. I also ran windows memory diagnostic and prime95 (on the setting that stresses both RAM and CPU, for about 6 hours), and came up with no errors.

This might be unrelated, but when I restart after a crash, startup is glacially slow. I can move the mouse around and open folders, but applications simply do not start when I click on them. This includes the task manager, which would be nice to have open so that I could see what process is hogging resources. After about 5-10 minutes, suddenly everything opens at once, which makes me wonder what the OS was doing that whole time.

Here are some specs; let me know if you need more information:
Windows 7 professional 64-bit
Intel Core i7 930
ASRock x58 Extreme 3
OCZ RAM
Corsair 750w PSU
2x ASUS EAH5850 (in crossfire)

I overclocked both the CPU and the memory, but like I said, it all passed prime95, so I doubt my settings are the problem.

I appreciate any help you guys can give.

BC AdBot (Login to Remove)

 


#2 kennzsniper

kennzsniper

  • Members
  • 142 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:47 AM

Posted 09 September 2010 - 03:09 AM

Pls check the event logs.

Kindly post the errors.
Hardware tech when I was in college.
1st job was a network support for SOHO
2nd job was lappy tech
3rd Job way out of my league but its nice...

#3 Kensai

Kensai
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 09 September 2010 - 05:08 PM

Sorry, but how do I do that? I found the event viewer in windows 7, but I have no idea what all the nodes mean or what information would be useful.

#4 Kensai

Kensai
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 11 September 2010 - 10:52 PM

Ok, so, the crashes are now happening almost every day. I have no idea what information is relevant, but I might as well start posting stuff. Please help me with this problem; it is very discouraging.

I don't want to bombard you all with event logs, so here are the "administrative events" just for today. Let me know what other information you guys need.

The "critical" entry at 11:04:17 was me noticing the computer had crashed, and forcibly restarting it. The "error" just below it says that there was an unexpected system shutdown at 10:54:22, which might signify the mysterious freezing. Why the hell would my computer just randomly decide to shutdown and not switch off the display?


Level Date and Time Source Event ID Task Category
Error 9/11/2010 11:24:49 PM Service Control Manager 7000 None "The dldfCATSCustConnectService service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion."
Error 9/11/2010 11:24:49 PM Service Control Manager 7009 None A timeout was reached (30000 milliseconds) while waiting for the dldfCATSCustConnectService service to connect.
Warning 9/11/2010 11:19:45 PM Microsoft-Windows-User Profiles Service 1530 None "Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-1536977669-1812555419-4247049799-1000_Classes:
Process 1736 (\Device\HarddiskVolume2\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-1536977669-1812555419-4247049799-1000_CLASSES
"
Warning 9/11/2010 11:19:45 PM Microsoft-Windows-User Profiles Service 1530 None "Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
2 user registry handles leaked from \Registry\User\S-1-5-21-1536977669-1812555419-4247049799-1000:
Process 668 (\Device\HarddiskVolume2\Windows\System32\winlogon.exe) has opened key \REGISTRY\USER\S-1-5-21-1536977669-1812555419-4247049799-1000
Process 1736 (\Device\HarddiskVolume2\Program Files (x86)\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-1536977669-1812555419-4247049799-1000
"
Warning 9/11/2010 11:17:31 PM Microsoft-Windows-Winlogon 4105 None Windows is in Notification period.
Error 9/11/2010 11:17:23 PM Microsoft-Windows-User Profiles Service 1511 None Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.
Error 9/11/2010 11:17:23 PM Microsoft-Windows-User Profiles Service 1515 None Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.
Error 9/11/2010 11:17:23 PM Microsoft-Windows-User Profiles Service 1502 None "Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile.

DETAIL - The process cannot access the file because it is being used by another process.
"
Error 9/11/2010 11:17:23 PM Microsoft-Windows-User Profiles Service 1508 None "Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.

DETAIL - The process cannot access the file because it is being used by another process.
for C:\Users\Isaac\ntuser.dat"
Error 9/11/2010 11:17:10 PM Service Control Manager 7000 None "The dldfCATSCustConnectService service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion."
Error 9/11/2010 11:17:10 PM Service Control Manager 7009 None A timeout was reached (30000 milliseconds) while waiting for the dldfCATSCustConnectService service to connect.
Error 9/11/2010 11:15:09 PM Service Control Manager 7000 None "The Multimedia Class Scheduler service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion."
Error 9/11/2010 11:15:09 PM Service Control Manager 7011 None A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MMCSS service.
Error 9/11/2010 11:13:48 PM Service Control Manager 7022 None The Windows Update service hung on starting.
Error 9/11/2010 11:12:13 PM Service Control Manager 7011 None A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
Error 9/11/2010 11:11:43 PM Service Control Manager 7001 None "The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
After starting, the service hung in a start-pending state."
Error 9/11/2010 11:11:43 PM Microsoft-Windows-DistributedCOM 10010 None The server {73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} did not register with DCOM within the required timeout.
Error 9/11/2010 11:10:08 PM Service Control Manager 7022 None The Security Center service hung on starting.
Error 9/11/2010 11:09:55 PM Service Control Manager 7022 None The Function Discovery Resource Publication service hung on starting.
Error 9/11/2010 11:09:47 PM Service Control Manager 7011 None A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.
Error 9/11/2010 11:09:14 PM Service Control Manager 7022 None The Security Center service hung on starting.
Error 9/11/2010 11:08:47 PM Service Control Manager 7011 None A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.
Error 9/11/2010 11:07:47 PM Service Control Manager 7011 None A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.
Error 9/11/2010 11:04:30 PM Service Control Manager 7000 None "The dldfCATSCustConnectService service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion."
Error 9/11/2010 11:04:30 PM Service Control Manager 7009 None A timeout was reached (30000 milliseconds) while waiting for the dldfCATSCustConnectService service to connect.
Error 9/11/2010 11:04:30 PM Microsoft-Windows-Eventlog 1101 Event processing Audit events have been dropped by the transport. 0
Critical 9/11/2010 11:04:17 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error 9/11/2010 11:04:29 PM EventLog 6008 None The previous system shutdown at 10:54:22 PM on ‎9/‎11/‎2010 was unexpected.
Error 9/11/2010 1:47:43 PM SideBySide 63 None "Activation context generation failed for ""c:\program files (x86)\mozbackup\dll\DelZip179.dll"".Error in manifest or policy file ""c:\program files (x86)\mozbackup\dll\DelZip179.dll"" on line 8. The value ""*"" of attribute ""language"" in element ""assemblyIdentity"" is invalid."
Error 9/11/2010 12:54:11 PM Microsoft-Windows-Dhcp-Client 1001 Address Configuration State Event Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x002637BD3942. The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Error 9/11/2010 3:48:09 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledSPRetry 10031
Error 9/11/2010 3:48:09 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledEvent 10031
Error 9/11/2010 3:48:09 AM Bonjour Service 100 None Task Scheduling Error: Continuously busy for more than a second
Error 9/11/2010 3:48:08 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledSPRetry 9001
Error 9/11/2010 3:48:08 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledEvent 9001
Error 9/11/2010 3:48:08 AM Bonjour Service 100 None Task Scheduling Error: Continuously busy for more than a second
Error 9/11/2010 3:48:07 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledSPRetry 7940
Error 9/11/2010 3:48:07 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledEvent 7940
Error 9/11/2010 3:48:07 AM Bonjour Service 100 None Task Scheduling Error: Continuously busy for more than a second
Error 9/11/2010 3:48:06 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledSPRetry 6911
Error 9/11/2010 3:48:06 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledEvent 6911
Error 9/11/2010 3:48:06 AM Bonjour Service 100 None Task Scheduling Error: Continuously busy for more than a second
Error 9/11/2010 3:48:05 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledSPRetry 5881
Error 9/11/2010 3:48:05 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledEvent 5881
Error 9/11/2010 3:48:05 AM Bonjour Service 100 None Task Scheduling Error: Continuously busy for more than a second
Error 9/11/2010 3:48:03 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledSPRetry 4805
Error 9/11/2010 3:48:03 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledEvent 4805
Error 9/11/2010 3:48:03 AM Bonjour Service 100 None Task Scheduling Error: Continuously busy for more than a second
Error 9/11/2010 3:48:02 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledSPRetry 3759
Error 9/11/2010 3:48:02 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledEvent 3759
Error 9/11/2010 3:48:02 AM Bonjour Service 100 None Task Scheduling Error: Continuously busy for more than a second
Error 9/11/2010 3:48:01 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledSPRetry 1965
Error 9/11/2010 3:48:01 AM Bonjour Service 100 None Task Scheduling Error: m->NextScheduledEvent 1965
Error 9/11/2010 3:48:01 AM Bonjour Service 100 None Task Scheduling Error: Continuously busy for more than a second

#5 Layback Bear

Layback Bear

  • Members
  • 1,880 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Northern Ohio
  • Local time:03:47 PM

Posted 12 September 2010 - 06:18 AM

Just a thought. Can you update your security programs and Windows. If you can please do and then run complete scans. Please list the security programs you have on your computer. Do you use the Bonjour? check this site.
http://en.wikipedia.org/wiki/Bonjour_%28so..._implementation

#6 Kensai

Kensai
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 14 September 2010 - 01:12 AM

I use the most up to date version of Norton Internet Security. Looking at the scan history, it runs an "idle quick scan" about 2 or 3 times a day, and has not come up with anything since 7/2, and before then mostly tracking cookies. The most recent full system scan was 9/7 and came up with nothing, and the crashes began at least 2 weeks before then (I think). Should I post a hijackthis log?

I actually have no idea what Bonjour is. It sounds like something that just runs in the background.

Thank you for the response. I almost lost a powerpoint presentation because of a crash about 20 minutes ago, so I would really like to get this resolved. Let me know if there's any more info I can provide.

#7 Layback Bear

Layback Bear

  • Members
  • 1,880 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Northern Ohio
  • Local time:03:47 PM

Posted 14 September 2010 - 06:52 AM

Good mourning. Do you use this computer for work?: IMHO overclocking a work computer is not wise.
If were my computer I would remove Norton Security and Bonjour. Install Microsoft Security Essentials and use W7 built fire wall. Give it run for awhile.
Do you monitor your temperatures?

#8 Kensai

Kensai
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 14 September 2010 - 10:34 AM

It's not primarily a work computer, but I do work on it sometimes. I have all of the important files backed up with Mozy or Dropbox. The temperatures never go above 65 under full load, and prior to about a month ago, I could run prime95 overnight and have no crashes or errors.

I am actually quite happy with Norton Internet Security. It has powerful features hidden under a user-friendly facade, and is nowhere near the resource hog it used to be. Seriously, "switch to another security program" is not a solution to my problem. Unless of course, there is a known bug in NIS causing the crashes, but I have also been running it on my work laptop, which has not had any of these problems.

#9 Kensai

Kensai
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 14 September 2010 - 11:11 AM

The crashing is getting more frequent; it's doing it every 12 hours now! Sometimes after I restart, it comes up with this bizarre window saying my copy of windows is not genuine, which is bullbleep. At one point it logged me into this weird temporary account.

The only other weird thing I can think of, is that I always start up in "test mode". At some point I was having problems installing something because of driver signing, so I just boot into test mode, which disables driver signing. However, this is also something that I have done since May and had no problems until late August. The only thing I can think of is that I switched to Chrome at about that time. Should I just do a system restore? Maybe that will fix the problem.

#10 Kensai

Kensai
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 14 September 2010 - 10:54 PM

I found a very useful page on the Windows 7 forums:
http://www.w7forums.com/windows-7-random-f...tion-t3275.html

I checked the RAM voltage and power saving settings already. Unfortunately, the steps they outline are most useful if the freezing happens within minutes of startup, because then you can quickly check if disabling something worked. Anyway, if the freezes starts occurring more frequently, I will give this a try.

#11 Layback Bear

Layback Bear

  • Members
  • 1,880 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Northern Ohio
  • Local time:03:47 PM

Posted 15 September 2010 - 08:38 AM

Well now we have to go another direction. I would get to Microsoft site and get that not genuine problem taken care of first.
Where did you get your Windows 7 from and how much did you pay for it. From my understanding all kinds of funny things can happen if Microsoft thinks your copy is not genuine.
I would not run any registry scans/tune ups or any thing else that fools around with the registry.

#12 Kensai

Kensai
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 15 September 2010 - 10:12 AM

I bought a retail copy of Windows 7 from newegg, it is perfectly genuine. When I go to computer properties it says that it has been activated. I have only been presented with that window when restarting following a crash, but never after a normal restart. I'm not going to mess with the registry unless I know there is a certain key that needs to be changed to fix the problem.

Chrome was running during every crash that I remember, so I started googling for chrome problems specifically. I haven't searched extensively, but there might be some compatibility problem with Chrome and Windows 7 64 bit. It runs fine on my laptop, which runs Vista 64. I'll stop using Chrome for awhile and see if I get any more crashes. If there is a crash when Chrome is NOT running, then I'll go through disabling startup services to see if I can isolate the problem. My gut feeling is that it is still software, but I might run a hard drive diagnostic or something.

#13 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:08:47 PM

Posted 16 September 2010 - 04:42 PM

I would remove one of the video cards and see if the crashing stops. Your two video cards could be drawing to much power.

#14 Kensai

Kensai
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:12:47 PM

Posted 16 September 2010 - 05:10 PM

That's something I can try, but I would like to rule out software first.

I have been running the computer for a day and a half now and not had a crash. The ONLY thing different is I have not started Chrome at all. I also googled around and found that a number of other people have been having the same problem, which apparently dates back to the first release of Chrome. Apparently Chrome and Windows 7 64-bit don't play nice on some machines, and Google has just been ignoring the problem.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users