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My Web Search Program on compy and trojans!


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#1 Nick7455

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Posted 08 September 2010 - 10:44 PM

I have come here a number of times in the past but fortunately not needed assisstance in quite sometime. Was using my friends computer and noticed a long of crazy redirects and did a scan to reveal numerous problems using malwarebytes. I managed to get rid of mostly everything except My Web Search from the computer, I do believe there may be other issues as well but a malwarebytes scan detects nothing now.....any help or suggestions? As stated it has been a while since I have been here so not sure the best things to use for checking. Also have a hijack this log if needed.....

Using Windows XP Home Edition SP2


thanks for help guys, will be here all night to ensure a safe compy!

Edited by hamluis, 09 September 2010 - 06:27 AM.
Moved from Am I Hacked to Am I Infected forum ~ Hamluis.


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#2 boopme

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Posted 09 September 2010 - 03:17 PM

Hello and welcome. Let's do this next...

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.



Boot back to normal>>
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 quietman7

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Posted 09 September 2010 - 08:34 PM

MyWebSearch is one of many browser toolbar add-ons (to include MyWay, MySearch) created and distributed by Ask Jeeves. It is often bundled with "free software" such as wallpaper and screensavers offered by third party software vendors and part of the Fun Web Products suite of utilities (Smiley Central, Cursor Mania, FunBuddyIcons, FunWebProducts, MyFunCards, My Mail Stationary, My Mail Signature, PopSwatter, Popular Screensavers, Webfetti, My Way website portal, etc). The toolbar is also aggressively offered via annoying banner ads and pop ups advertised on third party web sites that target kids. For a more detailed overview, refer to the Ask Jeeves Software Review conducted by Sunbelt Software Research Center.

MyWebSearch and MyWay were pre-installed on new Dell computers starting in November 2004 as reported in The Pharmer In The Dell. Dell had a link to "What is the Dell MyWebSearch Home Page?" but it has since been redirected to The "Dell My Way" Home Page. Dell now uses the "Dell Search Assistant " where they address many of the same concerns previously addressed in the redirected link.

Although MyWebSearch is not technically spyware, the program uses tracking cookies and transmits information regarding search requests performed through the toolbar's search facility. Some anti-virus and anti-malware programs detect the toolbar as a non-viral threat (i.e. not-a-virus:AdTool.Win32.MyWebSearch) or Potentially Unwanted Program, while others (Spybot, MBAM, Ad-aware...) may detect or remove individual files files and registry entries. However, even after these security tools detect and remove files/registry entries, remnants may still be found from time to time during subsequent scans.

To remove MyWebSearch, please follow the instructions for How do I "uninstall" the My Web Search toolbar?.
To remove the Search Assistant, please follow Dell's Search Assistant removal instructions.

Alternatively, MyWay.com offers the My Web Search Bar Uninstaller for software installed on Dell and other vendor computer. Another alternative is MS-MVP Kelly Theriot's MyWaySearchAssistant Uninstaller.

Also do as boopme suggests and scan with Malwarebytes Anti-Malware which does a good job of finding and removing MyWebSearch related remnants.
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