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Infected: google redirect issue


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3 replies to this topic

#1 globalfields

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Posted 08 September 2010 - 01:57 PM

I am posting 2 segments. The first is my original post. After this post, I will tell you what happened when I followed the preparation guide.

Hello,

I need some help. I'm on my work computer and we do not have an IT department.

Yesterday I clicked on a webiste and my AVG program quarntined this: Trojan horse Generic 19.HBP. So I got off of that site. Then spybot popped up with all sorts of vlue entries that I denied.

Here is that log:
9/7/2010 2:56:04 PM Denied (based on user decision) value "rundll32" (new data: "C:\Documents and Settings\cloretz\userinit.exe") added in System Startup user entry!
9/7/2010 2:56:15 PM Denied (based on user decision) value "rundll32" (new data: "C:\WINDOWS\system32\ntdevice.exe") added in System Startup global entry!
9/7/2010 2:56:44 PM Denied (based on user decision) value "Shell" (new data: "explorer.exe C:\WINDOWS\system32\ntdevice.exe") changed in Winlogon!
9/7/2010 2:59:07 PM Denied (based on user decision) value "rundll32" (new data: "C:\Documents and Settings\cloretz\userinit.exe") added in System Startup user entry!
9/7/2010 2:59:19 PM Denied (based on user decision) value "rundll32" (new data: "C:\WINDOWS\system32\ntdevice.exe") added in System Startup global entry!
9/7/2010 2:59:30 PM Denied (based on user decision) value "Shell" (new data: "explorer.exe C:\WINDOWS\system32\ntdevice.exe") changed in Winlogon!

I denied all these things but the buttons on my toolbar changed and my background changed and my computer started running slower.
Also, on the net, I was redirected from google to asklot.com, search.pro and possibly others. I would not be able to access this website, except that I created a short url to get here. Somehow, that out smarted it I guess.

I ran a full scan with AVG, but it found nothing. Also, when AVG loads when I turn on computer, it first says, "There are no active components." Then is refreshes and everything seems active. When I first tried to run Malware bytes, it would not let me do so. Since I wasn't able to run Malwarebytes, I changed the filename, and was able to run it. This is what was quarantined and removed:

C:\WINDOWS\TEMP\CD1.tmp (Trojan.Agent) ->Quarantined and Deleted successfully.
C:\Documents and settings\cloretz\userinit.exe (Heuristics.Reserved.Word.Exploit) --> Quarantined and deleted successfully.

I was hoping this success would solve my redirect issue, but it didn't. Also, when I reboot the computer I get this message:

AVGESRVX.EXE APPLICATION ERROR

The instruction at "0x7e41926e" referenced memory at "0x00000050." The memory could not be "read". Click OK to terminate the program.

I have not clicked on OK. I just X-out of that box.

If someone can please help me, I would so appreciate it. I'm at work, but at a complete stand still

SECOND POST:

When I tried to run GMER, it would run super slow. After identifing this (below), the computer screen went blue with a system error and physical dump.

INIT C:\windows\system32\drivers\senfilt.sys entry point in "init" section 0xae63...

Shortly after this log entry, I get the blue screen. At one point after rebooting, I saw this on my screen: "Invalid_Work_Queue_Item"

We are having network problems from a power outage here, so I'm not sure if that is related to my local problem or the network situation. I wanted to share in case it was signifcant.

REALLY appreciate the help.

Further note: I am unable to update malwarebytes. When i hit the update button, it gives me an error message.

Attached Files


Edited by globalfields, 08 September 2010 - 02:00 PM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 14 September 2010 - 03:00 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.
  1. Do not run any other tool untill instructed to do so!
  2. Please Do not Attach logs or put in code boxes.
  3. Tell me about any problems that have occurred during the fix.
  4. Tell me of any other symptoms you may be having as these can help also.
  5. Do not run anything while running a fix.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:
    Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.

Download DDS:
    Please download DDS by sUBs from one of the links below and save it to your desktop:


    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker
  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


information and logs:
    In your next post I need the following
      1.logs from DDS
      2.log from RKUnHooker
      3.let me know of any problems you may have had

Gringo


I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

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Posted 17 September 2010 - 02:37 PM

Hello

three day bump

It has been Three days since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 19 September 2010 - 11:21 PM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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