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#1 TenCore4

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Posted 08 September 2010 - 11:10 AM

Good afternoon,

I have been asked to look at a laptop for a very computer naive friend who has told me they think they have become infected with something.

Now i do have quite a bit of experience with this sort of things and have cleared up a lot of standard sort of problems found using programs such as Malware Bytes, Advanced System Care, Stinger & Kaspersky Virus Removal Tool. However, i am still having a problem with web pages (IE or Firefox) being hijacked. I will attempt to put a screenshot of what i am getting below.

If you could offer some assistance in what the problem could be, or what scans i can run to enable you to be able to offer me further assistance it would be appreciated. I have updated and run a full AVG Free scan, which did find and delete a couple of problems, but i aren't sure what these were or if they have all been removed. It hasn't picked up anything on a 2nd scan though.

Posted Image

(Does IP Board not normally have the option to attach photo's as i am struggling uploading them to a 3rd party website due to the hacked browsers. If this option could be enabled on my account, for now at least, it would be appreciated)

I look forward to hearing back with a little assistance on this. I shall enable email notifications on this topic so i can keep up-to-date.

Thank you.

Edited by TenCore4, 08 September 2010 - 11:10 AM.


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#2 boopme

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Posted 08 September 2010 - 01:44 PM

Hello, what is the operating system? Are you having page re directs?

Let's run 2 more here.. Was MBAM ,Malwarebytes updated?


Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 TenCore4

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Posted 09 September 2010 - 02:07 AM

Please be patient, i shall work these but post logs as i get them;

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Gillian on 09/09/2010 at 8:06:25.


Services Stopped:


Processes terminated by Rkill or while it was running:


C:\Users\Gillian\Desktop\rkill.scr


Rkill completed on 09/09/2010 at 8:06:30.

#4 TenCore4

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Posted 09 September 2010 - 03:15 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/09/2010 at 08:56 AM

Application Version : 4.42.1000

Core Rules Database Version : 5476
Trace Rules Database Version: 3288

Scan type : Complete Scan
Total Scan Time : 00:42:06

Memory items scanned : 407
Memory threats detected : 0
Registry items scanned : 13576
Registry threats detected : 0
File items scanned : 28910
File threats detected : 52

Adware.Tracking Cookie
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\gillian@admarketplace[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\gillian@bizzclick[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\gillian@atdmt[4].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\gillian@bridge2.admarketplace[1].txt
bc.youporn.com [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
broadcast.piximedia.fr [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
cdn-www.pornhub.com [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
cdn5.specificclick.net [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
ia.media-imdb.com [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
imgs.adverticum.net [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
m1.emea.2mdn.net [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
naiadsystems.com [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
objects.tremormedia.com [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
s0.2mdn.net [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
serving-sys.com [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
www.porn.com [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
www.pornbase.org [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
www.pornhub.com [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
www.teenybopperclub.com [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
www.thehardbleeped.com [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
www.ziporn.com [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
wwwstatic.megaporn.com [ C:\Users\Gillian\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\J5P5AYA7 ]
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\gillian@atdmt[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\gillian@doubleclick[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\gillian@imrworldwide[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\gillian@questionmarket[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\gillian@atdmt[3].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@browse.theadulthub[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@smartadserver[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@revenue[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@yadro[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@casalemedia[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@ads2.qsoft.co[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@ads.bleepingcomputer[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@ads.basal[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@questionmarket[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@content.yieldmanager[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@content.yieldmanager[3].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@adultfriendfinder[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@dmtracker[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@tacoda[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@adtech[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@kontera[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@advertising[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@revsci[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@content.yieldmanager[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@media6degrees[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@stattrack.0catch[2].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@xiti[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@serving-sys[1].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@revsci[3].txt
C:\Users\Gillian\AppData\Roaming\Microsoft\Windows\Cookies\Low\gillian@doubleclick[1].txt

#5 TenCore4

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Posted 09 September 2010 - 03:28 AM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4578

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

09/09/2010 09:23:17
mbam-log-2010-09-09 (09-23-17).txt

Scan type: Quick scan
Objects scanned: 136953
Time elapsed: 6 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 TenCore4

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Posted 09 September 2010 - 03:35 AM

I am still having re-directions on web pages, both IE & Firefox.

The last attempt brought the following picture up;

Posted Image

Edited by TenCore4, 09 September 2010 - 03:36 AM.


#7 TenCore4

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Posted 09 September 2010 - 03:36 AM

That was brought up after the webpage had re-directed itself.

#8 boopme

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Posted 09 September 2010 - 09:32 AM

Hello,looks like we have an advanced Phoenix Exploit kit on here. It's purpose is to recruit zombies machins, focusing the activity to register as many
potential installation logs on the victim machine, automatically downloading and installing otherpieces of malware that are reported to different affiliate systems.
In many cases, this situation leads to an underlying problem for victims who are overwhelmed by their operating systems in its processing capacity due to the actions of the different malicious code running on the system.

We will need special tools to get them al out.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 TenCore4

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Posted 09 September 2010 - 03:13 PM

DDS (Ver_10-03-17.01) - NTFSX64
Run by Gillian at 15:50:23.77 on 09/09/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.3836.2280 [GMT 1:00]

SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============



Edited out Log

Edited by boopme, 09 September 2010 - 03:42 PM.


#10 TenCore4

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Posted 09 September 2010 - 03:15 PM

GMER Log is blank/empty.

Any idea's? I'm really getting frustrated now! Last time i do somebody from my local pub a favour!!

#11 boopme

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Posted 09 September 2010 - 03:20 PM

I hear you on that... I need you to post the DDS log,skip Gmer, in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 TenCore4

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Posted 09 September 2010 - 03:23 PM

Just had this while attempting to surf;

Posted Image

#13 boopme

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Posted 09 September 2010 - 03:26 PM

This is why we need the DDS log analyzed..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 TenCore4

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Posted 09 September 2010 - 03:29 PM

This is why we need the DDS log analyzed..


Sorry, am i needing to start a new thread in the other sub-forum then so i can attach it?

I hear you on that... I need you to post the DDS log,skip Gmer, in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.

Let me know if that went well.


Sorry,missed this post. Bloody rootkit means plenty of refreshing!

#15 boopme

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Posted 09 September 2010 - 03:31 PM

Yes we will need specialized tools to kill that pig :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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