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Blue screen crashing at computer start-up


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#1 olivarose

olivarose

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Posted 08 September 2010 - 09:59 AM

I'm having issues with a blue screen error when I start my computer. It occurs before I even make it to my desktop. I have a Windows 7 1520 Vostro laptop. The computer tells me the following information after the crash:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8AE71018
BCP3: 8D32BB9C
BCP4: 8D32B780
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090810-19406-01.dmp
C:\Users\OLIVAROSE\AppData\Local\Temp\WER-41231-0.sysdata.xml

Edited by hamluis, 14 September 2010 - 07:11 PM.
Moved from Malware Removal Logs to Win 7 ~ Hamluis.


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#2 hamluis

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Posted 14 September 2010 - 07:14 PM

Hi :huh:.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis




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