Please turn system restore back on if you haven't already. Disabling System Restore as the first step
when attempting to clean a system or when scanning for malware is not advisable
. Unfortunately, some anti-virus vendors still recommend doing this before attempting malware removal and many folks follow that advice. This is really not a good practice when dealing with infected computer systems. Turning System Restore off and then turning it back on has some risk associated with it since that feature does not always work as intended
. Further, there is always a possibility of something going wrong during the malware removal process and you end up with more problems. If an incident renders your system problematic or unbootable
, you can use System Restore to return it to a previous working state
. Without a restore point to fall back on, you are left with a limited means
of restoring your system to a usable condition. Disabling this feature could mean having to perform a repair install (or reformat in worst case scenarios) if you're unable to fix any problems which System Restore may be able to correct. Although System Restore is not always 100% guaranteed to work all the time, it at least gives you another option
before resorting to more drastic measures.
"System Restore and malware removal - what is best practice?
"Should I purge all my restore point BEFORE removing infection?
That said, concerning rkill, what it does is to stop things from running so that removal tools can work. Please read here: http://www.bleepingcomputer.com/forums/topic308364.html
Please follow the instructions in ==>This Guide<==
. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC
and post it ==>HERE<==
Please include a description of your computer issues and what you have done to resolve them.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.