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Google Searches redirected, broswer hiJacked?


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#1 digitalTag

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Posted 08 September 2010 - 04:03 AM

Hi guys, my work PC seems to be infected. The office tech guy is too busy playing chess on his iPhone and gossiping to fix the PC so i have to do it myself. The tech guy said he had installed Symantec EndPoint Protection but it wasnt installed and yesterday i got a program pop up saying i was infected and to install their software. So i uninstalled that program through windows, installed Symantec EndPoint Protection and i realised that my browser google searches had been hijack mainly because i'd been redirected to a boobies page, i also cannot access my gmail on this PC. So i ran an Active Scan with Symantec and it found some trojans which it removed but i still had the problem, so i installed and ran Malwarebytes Anti-malware and if found a problem with the registry and 3 other trojans so i told it to remove then and i still have the problem. I have just run HiJackThis but I dont understand what the log file is telling me. If its any help, the searches are being redirected through "searchingandclick58 [DOT] com".

I hope you guys can help.

Kind regards
DigitalTag

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#2 quietman7

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Posted 10 September 2010 - 07:05 AM

IMPORTANT NOTE: Since you say this a work computer, and there is an IT Department, then you need to handle this problem with them. If he is too busy playing games and not addressing your issue, then report that to your supervisor and/or his supervisor.

In most work environments, the IT staff implement specific policies and procedures for the use of computer equipment and related resources. In fact, many companies will require you to read those policies and sign a statement of understanding. These official procedures are designed and implemented to provide security and certain restrictions to protect the network. This allows all users to safely use business resources with minimum risk of malware infection, illegal software, and exposure to inappropriate Internet sites or other prohibited activity. We will not assist with attempts to circumvent those policies or security measures.

Our forums are set up to help the home computer user deal with issues and questions relating to personal computers. We are not equipped to involve ourselves in any legal issues that may arise due to loss of business data and loss of revenue as a result of malware infection or the disinfection process which in some instances require reformatting and reinstallation of the operating system. Further, many helpers are not familiar with Servers and many of the tools we use are restricted to non-commercial use by their creators.

A business IT staff generally has established procedures in place to deal with issues and infections on client machines on the network. As such, they may not approve of employees seeking help at an online forum or outside the business office as doing so could interfere or cause problems with their removal methods. The malware you are dealing with may have infected the network. If that's the case, the IT Department needs to be advised right away so they can take the appropriate disinfection measures.

Edited by quietman7, 10 September 2010 - 07:06 AM.

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