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No icons or taskbar at xp start up after malwarebytes scan


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23 replies to this topic

#1 Dariusuy

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Posted 07 September 2010 - 06:38 PM

I got my friend computer, infected with malware(sorry dont know the name, there where a lot), after scan the computer with malwarebytes and deleted lots of infected files,it asked me to reboot, at reboot, I had no icons or taskbar at start up, I whent into safemode with networking, and run combofix,(Im new to BP, and realized after coming to the forum to run combofix only when I was told to do it ), I got bot combofix and malwarebytes logs of that incident, thanks in advance.

Edited: sorry forgot to ul the logs.

Attached Files


Edited by Dariusuy, 07 September 2010 - 08:22 PM.


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#2 myrti

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Posted 13 September 2010 - 12:52 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 Dariusuy

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Posted 13 September 2010 - 08:26 PM

Thank you for your time myrti thumbup.gif , here are the reports


Edit: also included the same report booted without safe mode, just in case diferent process runing at the time of the report scan, I see the icons in safe mode, but not in normal boot but I canstill use taskmanager to open the OTL.
When I run the OTL in normal boot, I only get the OTL.txt report but not the Extra.txt

Attached Files


Edited by Dariusuy, 13 September 2010 - 09:05 PM.


#4 myrti

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Posted 14 September 2010 - 06:30 AM

Hi,

Extras.txt only gets created on the first run. So that's fine.

Please download a fresh copy of ComboFix and run it again:

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Temporarily disable isable your AntiVirus and AntiSpyware applications. They may otherwise interfere with our tools
    Usually this can be done via a right click on the System Tray icon, check this tutorial for disabling the most common security programs: Link

  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#5 Dariusuy

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Posted 14 September 2010 - 06:51 PM

Here it is myrti

Attached Files



#6 myrti

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Posted 15 September 2010 - 04:20 AM

Hi,

it seems some of your system files got infected and we need to replace them. (Namely explorer)

Please run the following scan with OTL:

Please run OTL again and use the following settings:
  • Check Scan All Users.
  • For Processes choose none.
  • For Modules choose none.
  • For Services choose none.
  • For Drivers choose none.
  • For Standard Registry choose none.
  • For Extra Registry choose none.
  • For Files Created Within choose none.
  • For Files Modified Within choose none.
  • Under Custom Scans/Fixes paste:
    CODE
    /md5start
    explorer.exe
    winlogon.exe
    /md5stop
  • Finally hit Run Scan and wait for the log to open.
  • Please post the content of the log into your next reply.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#7 Dariusuy

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Posted 15 September 2010 - 10:12 AM

here u have myrti

Attached Files

  • Attached File  OTL.Txt   3.51KB   2 downloads


#8 myrti

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Posted 15 September 2010 - 02:05 PM

Hi,

this is not good.. Can you please upload the following files to Virustotal:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Please click this link-->Jotti

When the jotti page has finished loading, click the browse button and navigate to the files listed below in bold, then click Submit. You will only be able to have one file scanned at a time.

C:\windows\explorer.exe
C:\windows\system32\winlogon.exe
Please post back the results of the scan in your next post.

If Jotti is busy, try the same at Virustotal: http://www.virustotal.com/

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#9 Dariusuy

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Posted 15 September 2010 - 04:41 PM

this is for the explorer.exe http://virusscan.jotti.org/en/scanresult/b...0760aff64fb4f44

this is for the winlogon.exe http://virusscan.jotti.org/en/scanresult/5...8dea49291ca53de

#10 myrti

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Posted 15 September 2010 - 05:12 PM

Hi,

do you have a windows CD by chance?

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#11 Dariusuy

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Posted 15 September 2010 - 05:18 PM

Yes I do, all kinds of windows CDs :D

#12 myrti

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Posted 15 September 2010 - 05:23 PM

If you do have the one from which you installed the PC that, would be ideal.

Before we start replacing the infected files, please run a scan with Eset to identify the infected files, in case there are more besides winlogon and explorer:
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#13 Dariusuy

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Posted 15 September 2010 - 07:08 PM

Theres still a lotof infected files
Heres the report myrti

Attached Files



#14 myrti

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Posted 16 September 2010 - 06:44 AM

Hi,

could you please run a fresh scan with ComboFix:

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Temporarily disable isable your AntiVirus and AntiSpyware applications. They may otherwise interfere with our tools
    Usually this can be done via a right click on the System Tray icon, check this tutorial for disabling the most common security programs: Link

  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

Follow BleepingComputer on: Facebook | Twitter | Google+


#15 Dariusuy

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Posted 16 September 2010 - 02:38 PM

yes sr!

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