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windows explorer stopped working even after virus scans


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#1 UnPfhorgiven

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Posted 07 September 2010 - 02:45 PM

as the post title suggests, i have had system problems since removing Antimalware Doctor. no trace of the virus seems to be on my computer but i still get the error message that Windows Explorer has stopped working. i have read other threads and followed the instructions as well as trying the suggestion of sfc.exe but when i try to open sfc.exe a CMD window pops up for a split second then quits and nothing else appears to happen. is there anything else i can try?

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#2 MrBruce1959

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Posted 07 September 2010 - 02:52 PM

When you attempt to run SFC are you using the CMD.EXE as an Administrator?

Here's what you do for Windows 7.

Click START.

In the search field type CMD.

A window should appear with CMD.EXE at the top of the list.

Right click CMD.EXE and choose RUN AS ADMINISTRATOR.

If the CMD window remains type the following> SFC /SCANNOW

Then press ENTER.

Let me know if this has worked.

Bruce.
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#3 Zuhl3156

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Posted 07 September 2010 - 02:55 PM

To use the SFC utility, you first need to open an elevated Command Prompt. Open your 'Start Menu' and type CMD. Right-click on the CMD program at the top of the list, then select 'Run as Administrator'. When the Command Window opens you want to type this: SFC /SCANNOW . This will run the SFC Utility. Don't forget the space between SFC and /.

#4 UnPfhorgiven

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Posted 07 September 2010 - 03:15 PM

ok, the problem was i couldn't use my start button as the explorer is broken but i got it to run using task manager... thanks. it is scanning now, will return when it is completed

#5 MrBruce1959

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Posted 07 September 2010 - 09:08 PM

ok, the problem was i couldn't use my start button as the explorer is broken but i got it to run using task manager... thanks. it is scanning now, will return when it is completed

I am wishing you much luck with a full recovery! :huh:

I will watch this thread and give you continued support if you need it.

Kind regards as always. :huh:

Bruce.
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#6 UnPfhorgiven

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Posted 08 September 2010 - 05:49 PM

ahhh, ok the SFC scan along with the Virus Removal Tool took care of my problem! thx a lot for the replies. again, it was because i could not figure out how to get the scan to run from CMD without using the start menu, but all is well now :D

#7 MrBruce1959

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Posted 12 September 2010 - 01:06 AM

ahhh, ok the SFC scan along with the Virus Removal Tool took care of my problem! thx a lot for the replies. again, it was because i could not figure out how to get the scan to run from CMD without using the start menu, but all is well now :D

I am happy to hear that all is well with your computer. :huh:

Happy computing! :huh:

Kind regards.

Bruce.
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#8 camdino79

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Posted 22 March 2011 - 06:32 PM

ahhh, ok the SFC scan along with the Virus Removal Tool took care of my problem! thx a lot for the replies. again, it was because i could not figure out how to get the scan to run from CMD without using the start menu, but all is well now :D

I am happy to hear that all is well with your computer. :huh:

Happy computing! :huh:

Kind regards.

Bruce.

I was wondering what virus removal tool did you use?

#9 Jacee

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Posted 22 March 2011 - 09:37 PM

Old topic, and doesn't matter at this point. If you have a similar problem, then post it in this forum for help --> http://www.bleepingcomputer.com/forums/forum103.html

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