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Computer is freezing after startup


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51 replies to this topic

#1 indy777

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Posted 07 September 2010 - 10:45 AM

A few days ago it started with the computer screen going black (this happened twice). After restarting using a point in time that the computer was healthy everything works fine for maybe 2 to 10 minutes. If I try to run any virus scans the computer freezes. I was able to get a log from HiJackthis but I will wait until you guys or girls tell me what I should do next.

Thanks for any help

Hp Pavillion a6110n
AMD Anthlon 64 x2 4400
Dual core 2.3 gig
4 gig ram
320 g hard drive
Vista Home premium 32
Avg version 9 free edition
Malwarebytes antimalware
SuperAntiSpyware, registered version
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#2 Driesiooo

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Posted 07 September 2010 - 10:49 AM

Post your DDS (+ Gmer) log into following forum category: http://www.bleepingcomputer.com/forums/forum22.html
They don't work anymore with Hijackthis.

Edited by Driesiooo, 07 September 2010 - 10:56 AM.


#3 indy777

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Posted 08 September 2010 - 10:12 AM

I have no idea what DDS (+ Gmer) logs are. Please explain

#4 indy777

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Posted 18 September 2010 - 04:45 PM

DDS (Ver_10-03-17.01) - NTFSx86 NETWORK
Run by William Michels at 17:41:25.31 on Sat 09/18/2010
Internet Explorer: 8.0.6001.18943
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3454.2933 [GMT -4:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Users\William Michels\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearch Bar = Preserve
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mURLSearchHooks: H - No File
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: KeyScramblerBHO Class: {2b9f5787-88a5-4945-90e7-c4b18563bc5e} - c:\program files\keyscrambler\KeyScramblerIE.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: RoboForm: {724d43a9-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - No File
TB: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - No File
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"
uRun: [Eraser] c:\program files\eraser\Eraser.exe -hide
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [RoboForm] "c:\program files\siber systems\ai roboform\RoboTaskBarIcon.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [00PCTFW] "c:\program files\pc tools firewall plus\FirewallGUI.exe" -s
StartupFolder: c:\users\willia~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\webshots.lnk - c:\program files\webshots\3.1.5.7613\Launcher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\nkbmon~1.lnk - c:\program files\nikon\pictureproject\NkbMonitor.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Customize Menu - file://c:\program files\siber systems\ai roboform\RoboFormComCustomizeIEMenu.html
IE: Fill Forms - file://c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: RoboForm Toolbar - file://c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: Save Forms - file://c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - {B745F984-EF2E-40D6-A9AC-D8CED7230E61} - c:\program files\keyscrambler\KeyScramblerIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: Garmin Communicator Plug-In - hxxps://my.garmin.com/static/m/cab/2.6.4/GarminAxControl.CAB
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - hxxp://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {A8739816-022C-11D6-A85D-00C04F9AEAFB} - hxxp://blueskies.getmyip.com:200/wg_webeye.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
AppInit_DLLs: c:\windows\system32\avgrsstx.dll,avgrsstx.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

============= SERVICES / DRIVERS ===============

R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2010-6-30 243024]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2010-8-2 233136]
R3 KeyScrambler;KeyScrambler;c:\windows\system32\drivers\keyscrambler.sys [2009-8-8 115312]
R3 pctNDIS;PC Tools Driver;c:\windows\system32\drivers\pctNdis.sys [2009-11-26 58816]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2010-6-30 216400]
S1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2010-6-30 29584]
S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2009-5-26 12872]
S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-5-26 67656]
S2 AGCoreService;AG Core Services;c:\program files\agi\core\3.1\AGCoreService.exe [2009-7-1 20480]
S2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-7-16 308136]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 PCTAppEvent;PCTAppEvent Driver;c:\windows\system32\drivers\PCTAppEvent.sys [2010-8-2 88040]
S2 PCToolsFirewallPlus;PC Tools Firewall Plus;c:\program files\pc tools firewall plus\FWService.exe [2010-8-2 818432]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2009-6-14 21504]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2009-11-29 38224]
S3 PCTFW-PacketFilter;PCTools Firewall - Packet filter driver;c:\windows\system32\drivers\pctNdis-PacketFilter.sys [2010-8-2 70664]
S3 pctplfw;pctplfw;c:\windows\system32\drivers\pctplfw.sys [2010-8-2 115216]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-5-26 12872]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-09-18 21:20:08 0 ----a-w- c:\users\william michels\defogger_reenable
2010-09-17 20:24:12 524288 --sha-w- c:\users\william michels\ntuser.dat{6c74a31a-c299-11df-85c6-001bfc690827}.TMContainer00000000000000000002.regtrans-ms
2010-09-17 20:24:12 524288 --sha-w- c:\users\william michels\ntuser.dat{6c74a31a-c299-11df-85c6-001bfc690827}.TMContainer00000000000000000001.regtrans-ms
2010-09-17 20:24:11 65536 --sha-w- c:\users\william michels\ntuser.dat{6c74a31a-c299-11df-85c6-001bfc690827}.TM.blf
2010-09-04 18:29:22 65536 --sha-w- c:\users\william michels\NTUSER.DAT{3c1d15a6-b852-11df-b77c-001bfc690827}.TM.blf
2010-09-04 18:29:22 524288 --sha-w- c:\users\william michels\NTUSER.DAT{3c1d15a6-b852-11df-b77c-001bfc690827}.TMContainer00000000000000000002.regtrans-ms
2010-09-04 18:29:22 524288 --sha-w- c:\users\william michels\NTUSER.DAT{3c1d15a6-b852-11df-b77c-001bfc690827}.TMContainer00000000000000000001.regtrans-ms

==================== Find3M ====================

2010-09-04 01:10:38 20 ---h--w- c:\programdata\PKP_DLec.DAT
2010-09-04 01:10:38 20 ---h--w- c:\programdata\PKP_DLds.DAT
2010-08-02 22:07:13 51200 ----a-w- c:\windows\inf\infpub.dat
2010-08-02 22:07:13 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-08-02 22:07:13 143360 ----a-w- c:\windows\inf\infstor.dat
2010-07-16 22:05:54 12536 ----a-w- c:\windows\system32\avgrsstx.dll
2010-06-26 06:05:49 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-26 06:02:15 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-06-26 06:02:15 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-06-26 04:25:02 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-06-21 13:37:03 2037760 ----a-w- c:\windows\system32\win32k.sys
2009-10-30 15:24:28 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-06-15 22:54:42 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-10-03 15:36:30 245760 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\ietldcache\index.dat

============= FINISH: 17:43:57.63 ===============




In the middle of GMER scan computer locked up. i will try again

Edited by indy777, 18 September 2010 - 05:04 PM.


#5 indy777

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Posted 18 September 2010 - 05:22 PM

I can't run the GMER program. Now I can't even start the computer after it did a crash dump. Even if I try safe mode it freezes the screen. Once I got a message windows needed to do a start up repair, I clicked ok but it froze up in the middle of that.

#6 boopme

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Posted 18 September 2010 - 06:29 PM

Moved to Virus, Trojan, Spyware, and Malware Removal Logs
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 indy777

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Posted 18 September 2010 - 08:25 PM

I can't find where is was moved to, please help

#8 boopme

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Posted 19 September 2010 - 12:38 PM

Where you just made the above post is the new location, So you are good.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 indy777

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Posted 23 September 2010 - 01:41 PM

I know everyone is busy but when can I expect some help?
Thanks in advance.

#10 m0le

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Posted 23 September 2010 - 06:37 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

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#11 indy777

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Posted 23 September 2010 - 10:32 PM

I have the CD's that I made when I bought the computer and during installtion was asked to make recovery disks. BUT my computer will not recognize them and says it can't use them for startup. It's like they are the wrong disks, but I marked them and stored them for this reason so I know they are the right ones.
Thank you so much for your reply.

#12 m0le

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Posted 24 September 2010 - 01:57 PM

We can try and gain access to the PC using a recovery system which bypasses the need for a disk.

Try this please. You will need a USB drive.

Download UNetbootin to the desktop of your working computer.
Download xpud-0.9.2.iso from noahdfear.net and save it to the desktop as well.
Once the download(s) have completed, double click the unetbootin-xpud-windows-387.exe file to run the installer.
  • Select the DiskImage option then click the browse button located on the right side of the textbox field.
  • Browse to and select the xpud-0.9.2.iso file
  • Verify the correct drive letter is selected for your usb device then click OK
  • Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface.
  • Next download http://noahdfear.net/downloads/driver.sh to your USB
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Remove the USB drive and insert back in your working computer and navigate to report.txt

    Please note - all text entries are case sensitive
Copy and paste the report.txt for my review

Edited by m0le, 24 September 2010 - 02:01 PM.

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#13 indy777

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Posted 24 September 2010 - 06:13 PM

Thank you for your response,
I got to the part of your instructions where I am trying to boot from the USB stick. F-12 does nothing when booting up. I have Vista and I can use the F-11 to get to recovery screen but the computer goes ahead and boots to normal desk top and freezes forcing me to do a hard shut down.
I have tried to download the programs twice to be sure I did it right but same results. Not sure if I am doing something wrong or what.

#14 m0le

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Posted 24 September 2010 - 07:11 PM

Most access to BIOS have different instructions depending on the make and model. It seem from the Googling that I've been doing that F1 is the one for the BIOS.
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#15 indy777

indy777
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Posted 26 September 2010 - 06:01 PM

F 1 brings up the screen which operating system do I want to start. I only have one so I check Vista, and then it justs boots normally.




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